topic Re: Am I The Only One in Community Chat

Am I The Only One

Jordan2 — Wed, 10 Aug 2016 15:06:09 GMT

So am I the only one who means what I say? I feel your word is your bond. It annoys me when people say I'll call you or get back to you and they don't. Case in point I have Time Warner Cable and had someone to my house back in June. He tells me if I have trouble again give him a call (he gave me his card with his cell number, I didn't ask for it). So I'm having the same trouble again and called him on Friday. He said he would come Wednesday between 9:00-10:00 am and call back later Friday to confirm, he never did. I try reaching him yesterday, his phone is full and not receiving anymore messages. Now it is 11:00, and he never showed. I should say he is high up at TWC and told me he would let them know about the problem but TWC customer service has no record of it.

Re: Am I The Only One

sparklestar — Wed, 10 Aug 2016 15:15:17 GMT

That's TWC for you. I say what I mean, and I stand by it!

Re: Am I The Only One

tedEbear — Wed, 10 Aug 2016 15:17:45 GMT

@Jordan2----Most of the techs flit from 1 place to another. He probably went to another employer,before the day was over.----tedEbear

Re: Am I The Only One

momtochloe — Wed, 10 Aug 2016 15:18:14 GMT

I have been battling with Comcast for the past three months over an erroneous $20 charge which they assure me will be cleared up each month and yet again there it is . . . cable companies are the absolute worst.

Re: Am I The Only One

freakygirl — Wed, 10 Aug 2016 15:40:05 GMT

Jordan2, that's not surprising at all. TWC has the worst customer service. we

couldn't believe how horrible they were when we tried them once. they installed one day, and we had it all disconnected the next. it was that bad.

Re: Am I The Only One

Lucky Charm — Wed, 10 Aug 2016 15:46:37 GMT

Sorry about your frustration.

He's a 'high up' at TWC and installing cable?

Re: Am I The Only One

momtochloe — Wed, 10 Aug 2016 15:49:33 GMT

@freakygirl wrote:
Jordan2, that's not surprising at all. TWC has the worst customer service. we
couldn't believe how horrible they were when we tried them once. they installed one day, and we had it all disconnected the next. it was that bad.

@freakygirl best post of the day . . . good on you my friend!

Re: Am I The Only One

Trinity11 — Wed, 10 Aug 2016 15:55:10 GMT

@Jordan2 wrote:
So am I the only one who means what I say? I feel your word is your bond. It annoys me when people say I'll call you or get back to you and they don't. Case in point I have Time Warner Cable and had someone to my house back in June. He tells me if I have trouble again give him a call (he gave me his card with his cell number, I didn't ask for it). So I'm having the same trouble again and called him on Friday. He said he would come Wednesday between 9:00-10:00 am and call back later Friday to confirm, he never did. I try reaching him yesterday, his phone is full and not receiving anymore messages. Now it is 11:00, and he never showed. I should say he is high up at TWC and told me he would let them know about the problem but TWC customer service has no record of it.

I had a serious medical issue recently that I had a supposed "case worker" from Cigna handling. I was transferred numerous times to all different case workers to try and get me rehab. I was told countless times to wait by the phone at a certain day and hour and not one of them ever resolved the issue or called me back. I was very surprised at the level of ineptness I found during this entire ordeal.

People often seem to have no conscience when it comes to following through.

Re: Am I The Only One

Jordan2 — Wed, 10 Aug 2016 16:12:54 GMT

@Lucky Charm wrote:
Sorry about your frustration.

He's a 'high up' at TWC and installing cable?

@Lucky Charm he's not a regular tech guy, they seem to get him involved when the other tech guy can't solve the problem. He actually called me at 11:30 but with no apologies.

Re: Am I The Only One

chickenbutt — Wed, 10 Aug 2016 16:53:48 GMT

I mean what I say, and I say what I mean.

One annoying thing is to be asked 'what do you mean by that?'. Uhhhh, were you not listening? I meant exactly what I said.

I try to be careful in articulating and it always seem to be people who are always on the defensive who will assume that you must mean something ELSE.

Don't even get me started on the 'saying you'll do something and then not doing it' part of the question! I hate that. If you're not even going to do it, then don't tell me you are and we'll be way better off. If you say you'll be here at 9:00, then I expect you, outside of an (actual) emergency, to be here at 9:00. If you expected me at 9:00 you better darned well know that I will be there BY 9:00. Being true to one's word is important - to me, anyway.

Re: Am I The Only One

QueenDanceALot — Wed, 10 Aug 2016 17:21:15 GMT

Some people insist that they say what they mean, but when others hear them they hear something else.

Just sayin'

Re: Am I The Only One

chickenbutt — Wed, 10 Aug 2016 17:38:48 GMT

KittyLouWhoToo wrote:
Some people insist that they say what they mean, but when others hear them they hear something else.

Just sayin'

Hi Kitty! Yeah, for me anyway, that's kind of where opinion/feeling gets in the way of facts for some. If I make a statement of fact, the only way to cull anything otherwise, or additional, from that is if one is converting those facts to a set of opinions that are adverse to the facts.

That's often been my observation, anyway.

Re: Am I The Only One

Moonchilde — Wed, 10 Aug 2016 18:19:09 GMT

@chickenbutt wrote:
@QueenDanceALot wrote:
Some people insist that they say what they mean, but when others hear them they hear something else.

Just sayin'

Hi Kitty! Yeah, for me anyway, that's kind of where opinion/feeling gets in the way of facts for some. If I make a statement of fact, the only way to cull anything otherwise, or additional, from that is if one is converting those facts to a set of opinions that are adverse to the facts.

That's often been my observation, anyway.

Which is what happens on these forums every hour on the hour ;-)

Hi, @chickenbutt!

Most of the time (not all) people speak plainly enough about whatever it is and 90% of readers "get it" straight up. But there are always the 10% who get "interpretive" about everything people say.

- What did you mean by that?

- I meant X (repeating)

- I don't think you meant that, *I* think you *really* meant Y!

WT*? How is anyone supposed to deal with that kind of "analytical thinking" except laugh?

Re: Am I The Only One

chickenbutt — Wed, 10 Aug 2016 18:47:25 GMT

Moonchilde wrote:
chickenbutt wrote:
KittyLouWhoToo wrote:
Some people insist that they say what they mean, but when others hear them they hear something else.

Just sayin'

Hi Kitty! Yeah, for me anyway, that's kind of where opinion/feeling gets in the way of facts for some. If I make a statement of fact, the only way to cull anything otherwise, or additional, from that is if one is converting those facts to a set of opinions that are adverse to the facts.

That's often been my observation, anyway.

Which is what happens on these forums every hour on the hour ;-)

Hi, @chickenbutt!

Most of the time (not all) people speak plainly enough about whatever it is and 90% of readers "get it" straight up. But there are always the 10% who get "interpretive" about everything people say.

- What did you mean by that?
- I meant X (repeating)
- I don't think you meant that, *I* think you *really* meant Y!

WT*? How is anyone supposed to deal with that kind of "analytical thinking" except laugh?

Hahaha - analytical thinking. Good one!

Hey Moonchilde. Nice to see ya. Yeah, that's a bit of a peeve of mine. I know that I can only speak for me, but if I say something I mean exactly that and usually some kind of 'what do you mean by that?' query is usually an attack that has nothing to do with what I actually said.

And yes, I see it here every day. I tend to ignore a lot of that type of thing, being a grown-up and all. I won't get myself in a big ol' back and forth. If somebody didn't 'hear' me the first or second time - I'm out. Not worth the trouble.

Re: Am I The Only One

sunshine45 — Wed, 10 Aug 2016 19:24:55 GMT

@Jordan2 wrote:
So am I the only one who means what I say? I feel your word is your bond. It annoys me when people say I'll call you or get back to you and they don't. Case in point I have Time Warner Cable and had someone to my house back in June. He tells me if I have trouble again give him a call (he gave me his card with his cell number, I didn't ask for it). So I'm having the same trouble again and called him on Friday. He said he would come Wednesday between 9:00-10:00 am and call back later Friday to confirm, he never did. I try reaching him yesterday, his phone is full and not receiving anymore messages. Now it is 11:00, and he never showed. I should say he is high up at TWC and told me he would let them know about the problem but TWC customer service has no record of it.

i would say that you should probably call time warner directly and set up an appointment instead of just relying on the word of a contractor, especially since you have not heard from him since last friday.

the good thing about comcast is is that if a technician is late fails to show they will give you a credit of $20 on your bill. check to see if time warner also has this policy.

Our cable Re: Am I The Only One

LizzieInSRQ — Thu, 11 Aug 2016 00:40:35 GMT

If you have a Twitter account and your cable company does too...complain on Twitter... I've had companies react fairly quickly as they don't like to see negative responses out there for the nation to see.

Re: Am I The Only One

sandraskates — Thu, 11 Aug 2016 04:31:00 GMT

I agree @Jordan2.

In a book called The Four Agreements, one of the agreements is Be Impeccable In Your Word. And I think that is important, especially in customer service.

When I've done phone support there have been times I don't know an answer right of the bat and have to tell the customer that I'll call them back. I can feel the "is she really gonna call me back" vibe. And boy are they happy when I do, or if necessary - a supervisor does. It creates a positive impression even if the customer is called back with bad news.