topic Re: VERY interesting! in Community Chat

VERY interesting!

NiteStar — Thu, 07 Jul 2016 13:53:59 GMT

I received an order from QVC yesterday. It was the correct item and size that I ordered, however it had someone else's packing slip with it. This person ordered the exact same item and size I did, so at least I got the right item and hopefully she did also. I have seen other posts in the past regarding people getting someone else's packing slip with their order, so that isn't the puzzling part. What is interesting, is that her shipping and handling charges were less than mine. The cost of the item was exactly the same, but she paid less S/H. The tax is different, but that is to be expected since this person lives in California and I live in Texas. So they charge different states different S/H charges???

Re: VERY interesting!

queendiva — Thu, 07 Jul 2016 13:57:49 GMT

Odd. In my state the tax is calculated on the item PLUS s/h. No tax on clothing. I thought all s/h charges for an item were the same, regardless of location or quantity ordered.

Re: VERY interesting!

bri20 — Thu, 07 Jul 2016 14:04:15 GMT

I assumed QVC's shipping was a set amount for any state. The shipping on some sites depends on your zip code

Re: VERY interesting!

qualitygal — Thu, 07 Jul 2016 14:06:27 GMT

Were they ordered on the same date? Different dates have different specials going on sometimes. Just a thought.

Re: VERY interesting!

millieshops — Thu, 07 Jul 2016 14:06:37 GMT

I know the taxes are different - QVC has no control over state laws. I thought all S/H within the lower 48 was the same for any specific item.

As for the packing slip error - I've seen that, just not yet from QVC. My best example was the dozen bottles of wine I got - my name and address, not my credit card though. I called the company and they said they'd pick up the carton. They never did - that wine was $20/bottle --I had house gifts for a year free because of their error. No idea where they got my name and address - I'd never ordered from that company - hadn't even ever heard of them!

Re: VERY interesting!

WenGirl42 — Thu, 07 Jul 2016 14:07:46 GMT

It could be that the shipping costs the same (if that's determined by package size and weight or standard shipping rate), but the handling could very well be different with the item going to different places. The items could be coming out of different facilities with different costs. Alternatively, the shipping could also reasonably vary by distance. As an example, if both items shipped from PA, but one went to OH and one went to CA, it would make sense that it would cost more to get it to CA.

Re: VERY interesting!

Lipstickdiva — Thu, 07 Jul 2016 14:08:33 GMT

The s/h is stated on the screen. Did you choose some other method of shipping like overnight or priority that would have made your amount higher?

What was your amount as compared to her amount? Maybe there was a shipping deal the day she ordered her item?

Re: VERY interesting!

NiteStar — Thu, 07 Jul 2016 14:09:11 GMT

Yes....they were ordered on the same date (we both ordered one of the lunchtime specials). Tax here is Texas is calculated on the item PLUS shpping and handling. But it just seems strange that QVC is charging different s/h charges to different places.

Re: VERY interesting!

JustJazzmom — Thu, 07 Jul 2016 14:14:42 GMT

S&H is the usual price listed but in NY we are taxed on the item and the S&H.

Re: VERY interesting!

NiteStar — Thu, 07 Jul 2016 14:21:50 GMT

@JustJazzmom wrote:
S&H is the usual price listed but in NY we are taxed on the item and the S&H.

Well, in this case the s&h is NOT the usual price, as her s&h charges were less.

Anyway, since I obviously have her address since it's on her packing slip, do you think I should mail her packing slip to her??

Re: VERY interesting!

chrystaltree — Thu, 07 Jul 2016 14:23:46 GMT

What was the difference between the two $75 $40 $8.22....or.....more like 18 cents. Life is short, I don't know why people go out of their way to sweat the small stuff. If the few cents is that important to you, call c.s. No one here has a real answer to your question.

Re: VERY interesting!

Cakers3 — Thu, 07 Jul 2016 14:25:40 GMT

@Lipstickdiva wrote:
The s/h is stated on the screen. Did you choose some other method of shipping like overnight or priority that would have made your amount higher?

What was your amount as compared to her amount? Maybe there was a shipping deal the day she ordered her item?

@Lipstickdiva Those are my thoughts as well. The S/H is shown on screen. Either the OP did use expedited shipping or the other customer had a special deal the day of her order.

It doesn't matter where it is shipped - to CA or Ohio or wherever - what they show onscreen is what everyone pays.

Re: VERY interesting!

JustJazzmom — Thu, 07 Jul 2016 14:26:20 GMT

Call C/S and see if they can do a price adjustment. Explain the situation. Get a supervisor involved if C/S won't do the price adjustment.

Re: VERY interesting!

Pearlee — Thu, 07 Jul 2016 14:31:37 GMT

If you had posted this in the Customer Care forum (which is the CS forum for us here on the board) the Mods would have responded.

Re: VERY interesting!

NiteStar — Thu, 07 Jul 2016 14:33:49 GMT

Yes........I DO realize it's not a big deal, and no....the difference it not a lot. Now I'm sorry I started the post! LOL I simply thought it was interesting that the s\h charges were different.

So......back to my last question..........should I mail her packing slip to her? Tks!

Re: VERY interesting!

WenGirl42 — Thu, 07 Jul 2016 14:34:18 GMT

@Cakers3 wrote:
@Lipstickdiva wrote:
The s/h is stated on the screen. Did you choose some other method of shipping like overnight or priority that would have made your amount higher?

What was your amount as compared to her amount? Maybe there was a shipping deal the day she ordered her item?
@Lipstickdiva Those are my thoughts as well. The S/H is shown on screen. Either the OP did use expedited shipping or the other customer had a special deal the day of her order.

It doesn't matter where it is shipped - to CA or Ohio or wherever - what they show onscreen is what everyone pays.

Are lunchtime specials displayed on TV or only online (I'm not familiar)? If they're only online, the S&H displayed on screen could vary by user based on location, no? Either through login information, cookies, IP info, etc...

Could have been different shipping methods selected too, though, you're right about that!

Re: VERY interesting!

itsmagic — Thu, 07 Jul 2016 14:35:36 GMT

I've had a couple instances where the packing slip was someone else's but unfortunately they had ordered a different size so I had to return it. And I found out using the Q's return label that is on the packing slip gives a credit to the other person. So it took extra calls to straighten out but all worked out in the end.

Re: VERY interesting!

freakygirl — Thu, 07 Jul 2016 15:23:36 GMT

I'm sure the OP was a little bit surprised by the discrepancy, and thought to mention it in this forum. it's not like she was crying foul. she didn't even say she wanted a price adjustment. yes, let's not sweat the small stuff. life isn't short, so let's all get along 😊

Re: VERY interesting!

Lovs2shop — Thu, 07 Jul 2016 15:30:04 GMT

Shipping differs sometimes as to where it is going on SOME items. I found that out when I ordered an item and also ordered the same item sent to a family member across the country and the charges were not the same. I also think weight and how many carriers are involved make a difference.

Re: VERY interesting!

NiteStar — Thu, 07 Jul 2016 15:43:47 GMT

@freakygirl wrote:
I'm sure the OP was a little bit surprised by the discrepancy, and thought to mention it in this forum. it's not like she was crying foul. she didn't even say she wanted a price adjustment. yes, let's not sweat the small stuff. life isn't short, so let's all get along 😊

Thank you freakygirl!! :-) Yes....I was just surprised that there was a difference. And yes....it was only a few cents, which is why I was surprised. If it had been more, then I would have just figured, like someone else mentioned, had used a different shipping method, or requested expedited shipping.