topic Re: compromised credit card alert in Community Chat

compromised credit card alert

elruth — Wed, 22 Jun 2016 17:07:57 GMT

I receved info today that my credit card could possibly have been compromised. Now I will get a new card and will have to put that new info into the sites where I make purchases. I asked what company and they said they can't give out that info. The only co that used my credit card on the date mentioned was QVC....some of my easy pays or purchases. Has anyone else who uses a credit card Mastercard from Bank of America received this alert notice? NO charges were made that I hadn't signed up for so that isn't a problem. It's just aggravating that now I have to change my credit card number on all the sites where I used that card.

Re: compromised credit card alert

Marp — Wed, 22 Jun 2016 17:20:26 GMT

In all probability the breach occurred months before it was even discovered. The odds that a compromise occurred, was reported to and acted upon by your bank almost simultaneously are astronomical.

Re: compromised credit card alert

stazgirl — Wed, 22 Jun 2016 17:26:29 GMT

If they told you that it COULD have been comprimised, that usually means that their SYSTEM had a breach and that they do not even know yet exactly who was affected and who wasn't , but as a precaution, send evryone new cards, I would not worry about it OR BLAME ANY BUSINESS (QVC) UNTIL YOU KNOW FOR SURE if your card/number was even affected.

Re: compromised credit card alert

Mz iMac — Wed, 22 Jun 2016 19:08:05 GMT

@elruth

"I asked what company and they said they can't give out that info."

Why not?

Re: compromised credit card alert

homedecor1 — Wed, 22 Jun 2016 19:12:36 GMT

Good ole Bank of America can't tell you where it was breached BUT issue you new card without any idea that it was "compromised"!

3 times in 6 months I got the letter & new card. So far, so good hope I don't get that letter!

Re: compromised credit card alert

skuggles — Wed, 22 Jun 2016 19:14:28 GMT

That has happened to me on four occasions. They just refused to give me the name of the breached company because it's their policy, (internal affairs handles it ), in each instance.

Re: compromised credit card alert

chickenbutt — Wed, 22 Jun 2016 19:17:28 GMT

Two things (from my bank of experience on this) -

1) I hope you made sure that whatever notice you got was legit and not an attempt to cull your personal information. If it's an email, I wouldn't click on any links and provide information. I would call the number on my credit card to make sure of what's going on.

2) One thing of which I was advised, and I think was a brilliant idea, is to go onto each account, including my BofA checking account/debit card and all of my credit cards, and find the setting where it lets you know whenever a charge is made online. Any time I'm not AT the grocery store physically using my card, or any example like that, and a charge is made on any of my cards I get an email (or you can get a text or other choices, but I don't text) about the charge.

For me it is totally worth it to get the emails and I can just delete them when I know it's a legitimate charge. It takes seconds and I feel safer.

HTH

Re: compromised credit card alert

Mz iMac — Wed, 22 Jun 2016 19:30:06 GMT

Everyone......

I did a little cyber research & found this statemenet which was dated April 27, 2016:

"credit card issuers typically have confidentiality agreements with merchants. They agree not to rat out the companies.

So you can't get this information. I can't get this information. Yes, we'd like to, so we can avoid using plastic at those merchants in the future. Or we may choose not to patronize them at all."

LINK TO FULL ARTICLE

SIDEBAR: I wonder if you can ask for the "date(s)" of the compromise? If you can get that, you can compare w/your bank statements. This way you can find out the retailer of where the compromise took place.

Re: compromised credit card alert

Noreen — Wed, 22 Jun 2016 19:44:39 GMT

Yes I got the letter from Mastercard and yes, it could only have been QVC. I have a new card now.

Re: compromised credit card alert

stazgirl — Wed, 22 Jun 2016 20:13:50 GMT

Actually, it could have been ANYONE that you had given your card number to/or not..The letter states, POSSIBLY comprimised, that is saying they do not know, might have been someone trying to use your number to gain a higher crdiet limit or addittional credit. OR more likely, their system was comprimised. My daughters credit card number was stolen BY A CHIROPRACTOR that she had NEVER even been too, He bought the number online from people who sell the info, The bank and cops told us, ANYONE you give your card number to, is able to take the info and sell it. Think of how many people and places you WILLINGLY give your number to? Do you REALLY THINK everyone working for those places is honest? I work at a very prestigious hospital, but if I leave a tube of lotion on my desk overnight, it is gone by morning. so of course my credit info would be stolen also.

Re: compromised credit card alert

MyGirlsMom — Wed, 22 Jun 2016 20:19:58 GMT

Yes, this has happened to my husband and daughter at least three times in the past year with their cards issued through BOA. It happens within the banks system, not necessarily the merchants fault. Last year their was a HUGE worldwide breach coming from eastern Europe and that was one of the times my husband was alerted.

Re: compromised credit card alert

stazgirl — Wed, 22 Jun 2016 20:25:48 GMT

such a pain to try to clean up a fruadulent case, cash is sooner or later going to be king again..

Re: compromised credit card alert

Preds — Wed, 22 Jun 2016 20:51:52 GMT

I got a new card and two days later I got a letter saying they had cancelled the other card because of some type of "breach" and to use the new one that would be sent. Thankfully I had not destroyed the new card yet and they had transfered the charges I had made during those few "change over" days had been transfered to the new card. Different number.

I called and they couldn't explain why but everything was correct. It's a card I don't use for the Q and only use a few places to keep it "active".

Re: compromised credit card alert

Preds — Wed, 22 Jun 2016 20:53:36 GMT

@stazgirl wrote:
such a pain to try to clean up a fruadulent case, cash is sooner or later going to be king again..

Most people don't know how to use/deal with cash. You get the evil eye when you use it. LOL

Re: compromised credit card alert

stazgirl — Wed, 22 Jun 2016 21:02:10 GMT

I know, sad,,,Plastic is soo much easier to use BUT these days you just never know who you are truly giving your info to. such a sad world we are living in. And it seems no company is safe from hackers, even hospitals are being caught in that "ransomware" going around. Less and less is safe or sacared any longer,

Re: compromised credit card alert

Kachina624 — Thu, 23 Jun 2016 00:05:16 GMT

I have a B of A Visa and that has happened to me 2-3 times. In my case some used my account to change very small monetary amounts to see if they could get away with it. One was an Oriental auto parts store in Ca. The bank caught these.

Yes, it's a pain changing your account # everywhere.

Re: compromised credit card alert

ROMARY — Thu, 23 Jun 2016 02:36:46 GMT

Somebody just the other day suggested writing on the back of a new credit card, in the signature area: "ID requested" or "Check ID", instead of our signature. Anyway, I thought it's a good idea for credit cards that we seldom use, but always carry with us. Just in case. However, I don't know how well it would work.

Re: compromised credit card alert

KingstonsMom — Thu, 23 Jun 2016 09:06:39 GMT

I guess I should consider myself lucky, I have 3 different BofA cc's for years and I've never had this happen.

Of course I probably shouldn't have said that.....I may have jinxed mself, LOL!

Re: compromised credit card alert

bonnielu — Thu, 23 Jun 2016 11:50:38 GMT

Be careful of warnings coming online email format. Many are scams and they want you to log on to the link and then give them information. They claim your account is restricted.

In any case I have been lucky. Chase bank catches everything. Does not hurt to review your account purchases on your own however. And I decided that I wanted and needed Lifelock. I have more confidence that there are many eyes looking out for me.

Re: compromised credit card alert

CouponQueen — Thu, 23 Jun 2016 19:40:44 GMT

I totally understand your frustration...and it is always good to be on the safe side...

I have had a few cards compromised in the past year and luckily no issues arose out of it..but the problem is the aggravation of changing over anything you have linked to that account.

My debit card with my bank was compromised twice last year..okay I get it...so new cards come..I change everything and then what happens..while pumping gas in the below zero temp my card split in half literall...so you know the drill..get a new card and have to change everything again...then low and behold not even two months later - my bank reissued me another new card...this time with a chip in it! So I had to go and change everything over again!

Hopefully this is the last time..

But I get it..it is always great to err on the side of caution but it certainly is a pain in the fanny!