topic Re: QVC SYSTEM DOWN! in Community Chat

QVC SYSTEM DOWN!

Annabellethecat66 — Mon, 20 Jun 2016 14:18:37 GMT

OK, so it's approximately 10:05AM Monday morning. I've been ordering Isaac things and suddenly the compute says it cannot ship to my house because of where I live....I ask to speak to customer service because the regular person 'knows nothing about what I'm talking about'.

Then I ask Customer Service what's the problem? She says, "I'm sorry Mam, the computers are 'down'. I said, "So what does that mean? Does that mean I won't get whatever I ordered?" She says, "I'm sorry, there is nothing I can do, the system is down. Call back in about 20 minutes".

OK, here's my complaint....it's not about the system being down. It's not about the nice people I spoke to. It's the fact that QVC can't put up on the screen, "Sorry. We are experiencing technical difficulties. We hope to resume you being able to order in about (blank) minutes.

They'd rather have people 'trying' to call in to order be told (not why) just that their order can't be sent to their zip code (?). It isn't anyone's fault if the computers act crazy, I realize that. I just think it's stupid that they can't notify people about the computer problems. Yet they continue showing all of these items.

I've often felt QVC's comptrollers in the control room are not the best in the world. I know people in the TV business and they say I MIGHT be right....(Ha).

Maybe people in other areas can order things. She didn't say that at CS, she just said 'our computers are down and try calling back in 20 minutes'.

I guess I'm just frustrated because with QVC (as opposed to other very large companies) I think they take the customer for granted.....wait a minute.....I guess that could be said of many large companies....

It used to be 'the customer is always right' (for you young people that doesn't mean always give in, it means, be kind, informative and show the customer respect). Maybe because I'm 70 soon that I remember the days when that phrase meant something.

I have problems with companies who take their customers for granted, just saying.

Phew! Now I feel better.

Re: QVC SYSTEM DOWN!

2blonde — Mon, 20 Jun 2016 14:23:49 GMT

I think maybe what the CS rep meant was that her system was temporarily down......in other words, she couldn't look you up to see why they couldn't ship to your address. Our systems here at work do that periodically. Just call them back.

Re: QVC SYSTEM DOWN!

sparklestar — Mon, 20 Jun 2016 14:25:38 GMT

Re: QVC SYSTEM DOWN!

SharkE — Mon, 20 Jun 2016 14:33:05 GMT

what a bummer ! glad I got my TSV last night and beat the crowd

Re: QVC SYSTEM DOWN!

Nuttmeg — Mon, 20 Jun 2016 14:41:01 GMT

Have you tried buying online?

Re: QVC SYSTEM DOWN!

bri20 — Mon, 20 Jun 2016 14:42:54 GMT

It's just so much easier to buy online, isn't it?

Re: QVC SYSTEM DOWN!

hoosieroriginal — Mon, 20 Jun 2016 14:44:56 GMT

Maybe all your ordering broke the system! ha!

Re: QVC SYSTEM DOWN!

bonnielu — Mon, 20 Jun 2016 14:51:39 GMT

I buy online. And if the system is down I wait it out. QVC cannot afford to be down for long.

Re: QVC SYSTEM DOWN!

Plaid Pants2 — Mon, 20 Jun 2016 14:57:54 GMT

I just ordered, via the website, and I had zero problems, from start to finish.

Re: QVC SYSTEM DOWN!

MalteseMomma — Mon, 20 Jun 2016 15:13:41 GMT

Computers ALWAYS go down on Fashion Day. They have been doing that for years

Re: QVC SYSTEM DOWN!

abbeythe 8th — Mon, 20 Jun 2016 16:08:01 GMT

@Annabellethecat66

Between QVC accessing your phone contacts and now this, maybe your son-in-law sabotaged your computer to prevent you from shopping.

I placed an order around 10 via my computer and had no problems.

Re: QVC SYSTEM DOWN!

esmerelda — Mon, 20 Jun 2016 16:10:51 GMT

@hoosieroriginal wrote:
Maybe all your ordering broke the system! ha!

That was my first thought...seriously.

Re: QVC SYSTEM DOWN!

Mominohio — Mon, 20 Jun 2016 16:11:57 GMT

Honestly, I think that the CS reps often don't have a clue what is going on when they are having problems. I think they are left 'holding the bag', having to try to pacify customers when the systems have glitches, without being informed themselves exactly what is wrong or what the time frame for repairs may be.

Everyone today just thinks all this stuff we do that relies on technology (includes much more than shopping, but our electric delivery, natural gas and water systems etc.) is always going to be there and working like a charm.

Something as simple as not being able to order the item on air sends people reeling! (not at all a negative comment about the original post, just a fact that people do get wound when they can't order). Makes me wonder what we would be in for when the technology fails and we are temporarily without the really important stuff (well, at least more important than the TSV!! LOL).

Re: QVC SYSTEM DOWN!

Marianne1 — Mon, 20 Jun 2016 16:19:26 GMT

This URGENT thread title made me giggle, I know, mean- but it just seems a bit, dramatic.

Who knew there could be so many issues trying to spend money?

Re: QVC SYSTEM DOWN!

Mellie32 — Mon, 20 Jun 2016 16:27:29 GMT

@bri20 wrote:
It's just so much easier to buy online, isn't it?

I'm very confused by people complaining about calling in their order when they're discussing their complaint on the computer. Also people who complain about the hosts not telling them XYZ information that's readily available on the website.

You have a computer --- use it!

Re: QVC SYSTEM DOWN!

jackthebear — Mon, 20 Jun 2016 16:27:39 GMT

a company the size of QVC should be able to anticipate a surge of orders and be able to address them better if there is a problem.

they need much better IT proffessionals

Re: QVC SYSTEM DOWN!

Melania — Mon, 20 Jun 2016 16:33:34 GMT

@Mominohio wrote:
Honestly, I think that the CS reps often don't have a clue what is going on when they are having problems. I think they are left 'holding the bag', having to try to pacify customers when the systems have glitches, without being informed themselves exactly what is wrong or what the time frame for repairs may be.

Everyone today just thinks all this stuff we do that relies on technology (includes much more than shopping, but our electric delivery, natural gas and water systems etc.) is always going to be there and working like a charm.

Something as simple as not being able to order the item on air sends people reeling! (not at all a negative comment about the original post, just a fact that people do get wound when they can't order). Makes me wonder what we would be in for when the technology fails and we are temporarily without the really important stuff (well, at least more important than the TSV!! LOL).

here we go...again.

Re: QVC SYSTEM DOWN!

Melvin-QVC — Mon, 20 Jun 2016 17:31:22 GMT

This post has been removed by QVC for calling out another poster.

Re: QVC SYSTEM DOWN!

Kachina624 — Mon, 20 Jun 2016 22:34:03 GMT

@MalteseMomma wrote:
Computers ALWAYS go down on Fashion Day. They have been doing that for years

I don't think this is a formal "fashion day" like we used to have. If it was they wouldn't be selling food all afternoon. Apparently real fashion days where a lot of new merchandise is introduced is a thing of the past.

Re: QVC SYSTEM DOWN!

Mominohio — Mon, 20 Jun 2016 22:36:29 GMT

@Melania wrote:
@Mominohio wrote:
Honestly, I think that the CS reps often don't have a clue what is going on when they are having problems. I think they are left 'holding the bag', having to try to pacify customers when the systems have glitches, without being informed themselves exactly what is wrong or what the time frame for repairs may be.

Everyone today just thinks all this stuff we do that relies on technology (includes much more than shopping, but our electric delivery, natural gas and water systems etc.) is always going to be there and working like a charm.

Something as simple as not being able to order the item on air sends people reeling! (not at all a negative comment about the original post, just a fact that people do get wound when they can't order). Makes me wonder what we would be in for when the technology fails and we are temporarily without the really important stuff (well, at least more important than the TSV!! LOL).
here we go...again.

Really? Just where are we going.....again?