topic Re: Does Anyone at QVC Ever Respond To Any Of The Questions? in Community Chat

Does Anyone at QVC Ever Respond To Any Of The Questions?

gr8ful6 — Tue, 14 Jun 2016 10:56:35 GMT

Looking through customer care and suggestion box this all seems a waste of time - am I missing something.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

ValuSkr — Tue, 14 Jun 2016 11:35:09 GMT

Their responses, even if they did respond, would be bland, something like "Thank you for the suggestion. We'll relay it to the folks in Marketing (or I.T. or Customer Service or etc.)."

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

Suziepeach — Tue, 14 Jun 2016 12:07:23 GMT

If memory serves me when they first changed the format, they were very helpful & did answer questions. Seems not so much now, more of a canned response, for lack of better words. I've seen them interact with certain posters and speaking only for myself, I had a question go unanswered about why an innocent post was poofed, and have seen several posters question that & no response given.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

KYToby — Tue, 14 Jun 2016 16:08:05 GMT

@Smoky wrote:
If memory serves me when they first changed the format, they were very helpful & did answer questions. Seems not so much now, more of a canned response, for lack of better words. I've seen them interact with certain posters and speaking only for myself, I had a question go unanswered about why an innocent post was poofed, and have seen several posters question that & no response given.

First, questioning the deletion of a post is, in itself, challenging moderation. Second, and more importantly, they would never list their reasons because it will open an entire hornet's nest and only lead to more dissent and arguing.

The moderators have eery right to delete posts without having to explain themselves. This is QVC's board -- not ours - and they make the rules (rules every single one of us agreed to follow before we were allowed to participate here).

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

bri20 — Tue, 14 Jun 2016 16:11:08 GMT

They don't have to answer why a post was poofed. Why should they?

I've seen people have problems with their orders and a Moderator will be very helpful in sorting out the problem.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

mstyrion 1 — Tue, 14 Jun 2016 16:17:43 GMT

@KYToby wrote:
@Smoky wrote:
If memory serves me when they first changed the format, they were very helpful & did answer questions. Seems not so much now, more of a canned response, for lack of better words. I've seen them interact with certain posters and speaking only for myself, I had a question go unanswered about why an innocent post was poofed, and have seen several posters question that & no response given.
First, questioning the deletion of a post is, in itself, challenging moderation. Second, and more importantly, they would never list their reasons because it will open an entire hornet's nest and only lead to more dissent and arguing.

The moderators have eery right to delete posts without having to explain themselves. This is QVC's board -- not ours - and they make the rules (rules every single one of us agreed to follow before we were allowed to participate here).

_________________________________________________________

ITA.

I don't always agree with a deletion of a post, but I do know that whining about it is an exercise in futility for exactly the reasons KYToby outlined.

Threads are not "owned by" the posters. They are QVC's property and they have every right to remove what they deem inappropriate.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

SaRina — Tue, 14 Jun 2016 16:33:48 GMT

......furthermore, I don't understand the whining when a post is deleted. I have had my posts deleted and....so what? I'm not so self-important that it bothers me to such an extreme. I just move on and forget about it. This is only a shopping board and only for entertainment.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

Suziepeach — Tue, 14 Jun 2016 16:55:20 GMT

@SaRina, @mstyrion 1, @bri20, @KYToby,

Excuse me to most of you for my stupid response and OP I apologize to you .. geez a loo my opinion doesn't stand for anything? I gave an honest opinion so pick me apart & furthermore, I am NOT complaining or whining... or do I go and criticize other's opinions...

Moderator, if you see I am being disrespectful or rude, please feel free to delete what my posts.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

SaRina — Tue, 14 Jun 2016 17:34:58 GMT

@Suziepeach, your response was not at all "stupid" and you aren't being "picked apart". As you are giving your opinion, so are others. I agree with those who say it is considered "Challenging Moderation" when a poster asks why their post was deleted. I continue my opinion by saying it is not important to me in the grand scheme of things if my post is deleted.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

Suziepeach — Tue, 14 Jun 2016 16:56:29 GMT

I am not alone in questioning why innocent posts are poofed nor am I challenging moderation...

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

SaRina — Tue, 14 Jun 2016 16:58:32 GMT

No, you are not alone and it is your opinion that you are not challenging moderation. :-)

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

chrystaltree — Tue, 14 Jun 2016 17:37:32 GMT

@Smoky wrote:
I am not alone in questioning why innocent posts are poofed nor am I challenging moderation...

If someone, just a single poster, complains about a post, the moderators will yank it. Regardless of what it says, rule my minority. On the other hand, it's totally subjective when it comes to the moderators themselves. It depends on who is work. One mod will think something is political, another one won't. It's like product reviews. They won't post a review if it's too critical even if reviewers said pretty much the same thing before you but were nicer about it...lol

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

mstyrion 1 — Tue, 14 Jun 2016 17:38:46 GMT

@Smoky wrote:
@SaRina, @mstyrion 1, @bri20, @KYToby,

Excuse me to most of you for my stupid response and OP I apologize to you .. geez a loo my opinion doesn't stand for anything? I gave an honest opinion so pick me apart & furthermore, I am NOT complaining or whining... or do I go and criticize other's opinions...

Moderator, if you see I am being disrespectful or rude, please feel free to delete what my posts.

_______________________________________________________

Smoky,

Please don't over-react to a difference in opinion. You stated an opinion and several of us disagreed with you. That's how life goes.

You are not being picked apart. Your opinion is just not shared by others.

If you want to technical, you just did criticize other's opinions by this post. No biggie. I can understand that.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

KingstonsMom — Tue, 14 Jun 2016 18:41:41 GMT

@bri20 wrote:
They don't have to answer why a post was poofed. Why should they?

I've seen people have problems with their orders and a Moderator will be very helpful in sorting out the problem.

@bri20

I agree and every poofed post or deleted thread that I've ever seen DOES give a reason why they were deleted.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

ChynnaBlue — Tue, 14 Jun 2016 18:33:17 GMT

Yes, I think everything I've posted in there has had a repsonse.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

bri20 — Tue, 14 Jun 2016 18:36:27 GMT

@KingstonsMom wrote:
@bri20 wrote:
They don't have to answer why a post was poofed. Why should they?

I've seen people have problems with their orders and a Moderator will be very helpful in sorting out the problem.
@bri20

I agree and every poofed post or deleted thread that I've ever see DOES give a reason why they were deleted.

Yes, they do give a reason. But sometimes those reasons are very non-specific. It's a judgment call on the part of the moderator.

That's okay. It's their board.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

ChynnaBlue — Tue, 14 Jun 2016 22:24:08 GMT

@Smoky wrote:
I am not alone in questioning why innocent posts are poofed nor am I challenging moderation...

Questioning why a post was deleted is the very definition of challenging moderation.

And the "everyone else is doing it" argument has never gotten anyone anywhere.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

Moonchilde — Tue, 14 Jun 2016 18:53:51 GMT

Suggestion Box and Customer care were created so posters could suggest new items for sale, improvements for items already on sale, mechanical glitches on the forums and QVC website, improvements to the physical website/forums, and to help customers with orders and ordering that has gone wrong, to name a few general things.

Suggesting or commenting doesn't mean or guarantee a response. Many people have specific suggestions and complaints that are narrowed to their preference. There is no reason QVC should rush to do their bidding, just because they want it. It's not like whatever it is, all you have to do is ask and QVC will step right up and do exactly as you request. There's a bit of a disconnect for some posters about that ;-)

As for moderation - it is what it is. The Rules and Guidelines state up front No Challenging the Moderation. It should be no surprise when posts are ignored or poofed that in essence say "I'm not challenging the moderation, but I WANT TO KNOW WHY YOU DID THAT!" And any time another thread or another post is started by the same poster about the same issue, it's automatically challenging the moderation. It just IS, and if people can't see that it's not okay, at least the rest of us won't be seeing an individual's temper tantrums for very long. They actually err too much on the side of caution IMO, vis a vis the recent explosion of the same poster's complaints everywhere.

Temper tantrums don't get people much on these forums, thankfully.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

charvale — Tue, 14 Jun 2016 22:25:43 GMT

@SaRina wrote:
......furthermore, I don't understand the whining when a post is deleted. I have had my posts deleted and....so what? I'm not so self-important that it bothers me to such an extreme. I just move on and forget about it. This is only a shopping board and only for entertainment.

I feel the same @SaRina. I say "let it go" lol. And about the OP's question I've seen the Q people actively responding to questions on the boards since the switch to this new format last summer. Big improvement imho.

Re: Does Anyone at QVC Ever Respond To Any Of The Questions?

inmemoryofmylittlesis — Wed, 15 Jun 2016 01:46:23 GMT

Yes they do respond.