topic Re: Difference between a heart and thumbs up in Community Chat

Difference between a heart and thumbs up

Miranda1550 — Tue, 24 May 2016 16:20:53 GMT

Sometimes when I click on a comment I agree with a heart appears, and sometimes a thumbs up. Why does that happen?

Re: Difference between a heart and thumbs up

ChynnaBlue — Tue, 24 May 2016 16:25:47 GMT

They made a change to the software, maybe to make it more clear that the heart has been clicked. There's no other difference.

Re: Difference between a heart and thumbs up

sparklestar — Tue, 24 May 2016 16:36:05 GMT

I don't get why people get in such a tizzy over a symbol. However, with all the changes going on there should have been a better way of communicating and getting the message out to the users to minimize the volume of questions (most repetitive). QVC might want to start a new topic "RECENT UPDATES" and list the happenings there.

This was all I found and I had to dig for it after the fact:

http://community.qvc.com/t5/Customer-Care/Function-issues-in-the-forums/m-p/2802192#U2802192

Re: Difference between a heart and thumbs up

Miranda1550 — Tue, 24 May 2016 18:43:37 GMT

Not in a, "tizzy" just did not understand. Thank you for the website.

Re: Difference between a heart and thumbs up

Mothertrucker — Tue, 24 May 2016 18:50:56 GMT

Thanks, I was curious too. I noticed when you hit it, it shows as a thumbs up, but when you see it on the post, it is still a heart....

Re: Difference between a heart and thumbs up

dooBdoo — Tue, 24 May 2016 19:10:51 GMT

@Miranda1550, @ChynnaBlue, @sparklestar, @Mothertrucker

If we "heart" a post, the red heart changes to a thumbs up icon and remains as a thumbs up. If we click the heart more than once, though, we "un-heart" the post (the same action which previously was called "Revoke my heart" in the 3-dot menu) and the icon changes back to a red heart. In my opinion, it makes it far to easy to "un-heart" a post without intending to do so.

So, if you see the red heart while you're logged in, it means you haven't "hearted" the post.

Re: Difference between a heart and thumbs up

missy1 — Tue, 24 May 2016 19:07:19 GMT

@sparklestar wrote:
I don't get why people get in such a tizzy over a symbol. However, with all the changes going on there should have been a better way of communicating and getting the message out to the users to minimize the volume of questions (most repetitive). QVC might want to start a new topic "RECENT UPDATES" and list the happenings there.

This was all I found and I had to dig for it after the fact:

http://community.qvc.com/t5/Customer-Care/Function-issues-in-the-forums/m-p/2802192#U2802192

Well, it ruined my day. I wanted to throw my notebook out the window, when i saw the new symbol. What are they thinking? Thumbs up, but what about thumbs down? At least they could send everyone a notification. How hard is that? Anymore changes like that, I will have to make a stiff drink and go to bed.

Re: Difference between a heart and thumbs up

dooBdoo — Tue, 24 May 2016 19:09:23 GMT

@sparklestar wrote:
I don't get why people get in such a tizzy over a symbol. However, with all the changes going on there should have been a better way of communicating and getting the message out to the users to minimize the volume of questions (most repetitive). QVC might want to start a new topic "RECENT UPDATES" and list the happenings there.

This was all I found and I had to dig for it after the fact:

http://community.qvc.com/t5/Customer-Care/Function-issues-in-the-forums/m-p/2802192#U2802192

I don't know about a tizzy, but as I said I'm not a huge fan of it since it's far too easy to "un-heart" a post without intending to.

Re: Difference between a heart and thumbs up

sparklestar — Tue, 24 May 2016 19:50:19 GMT

It doesn't really matter and it doesn't make a difference. It's an icon.

Re: Difference between a heart and thumbs up

jaxs mom — Tue, 24 May 2016 19:55:43 GMT

It just means you already hearted that post. It's just easier for you to tell now than before.

Re: Difference between a heart and thumbs up

dooBdoo — Tue, 24 May 2016 19:55:59 GMT

@sparklestar wrote:
It doesn't really matter and it doesn't make a difference. It's an icon.

My point was that the functionality isn't as good as the previous feature, in my opinion. I've seen several comments that the red heart is still there after a person has "hearted" a post... which means the heart didn't "take" or the poster "un-hearted" without meaning to. Not an earth-shattering issue, granted, but I do think some posters aren't aware this is happening.

Re: Difference between a heart and thumbs up

beckyb1012 — Tue, 24 May 2016 19:56:19 GMT

I just started seeing the thumbs up today and my first impression when I saw it was not a thumb but a fist in a boxing glove. I thought oh great has this new format now allowing us to give neg. notifications too? Then I realized it was a thumb and I had not just hit a wrong button. I prefer the hearts or at the least let me choose.

Re: Difference between a heart and thumbs up

goldensrbest — Tue, 24 May 2016 20:06:26 GMT

I like the hearts better ,also.

Re: Difference between a heart and thumbs up

Mothertrucker — Tue, 24 May 2016 20:07:45 GMT

@beckyb1012 wrote:
I just started seeing the thumbs up today and my first impression when I saw it was not a thumb but a fist in a boxing glove. I thought oh great has this new format now allowing us to give neg. notifications too? Then I realized it was a thumb and I had not just hit a wrong button. I prefer the hearts or at the least let me choose.

It still WILL be a heart..only YOU will see the "thumbs up". On the thread it will still show up as a heart to everyone...

Re: Difference between a heart and thumbs up

hennypenny — Tue, 24 May 2016 21:24:08 GMT

It's ugly!

Re: Difference between a heart and thumbs up

GingerPeach — Tue, 24 May 2016 21:28:00 GMT

Those awful "thumbs" do not always switch to hearts. They are clearly visible on many posts, old and new.

What is the status of removing them?

Re: Difference between a heart and thumbs up

Toppers — Tue, 24 May 2016 22:54:23 GMT

@missy1 wrote:
@sparklestar wrote:
I don't get why people get in such a tizzy over a symbol. However, with all the changes going on there should have been a better way of communicating and getting the message out to the users to minimize the volume of questions (most repetitive). QVC might want to start a new topic "RECENT UPDATES" and list the happenings there.

This was all I found and I had to dig for it after the fact:

http://community.qvc.com/t5/Customer-Care/Function-issues-in-the-forums/m-p/2802192#U2802192

Well, it ruined my day. I wanted to throw my notebook out the window, when i saw the new symbol. What are they thinking? Thumbs up, but what about thumbs down? At least they could send everyone a notification. How hard is that? Anymore changes like that, I will have to make a stiff drink and go to bed.

When I first saw it, I didn't know what was happening, either. I didn't know if it was some kind of browser change, or what. I had no idea, so I'm glad that someone brought it up here.

To some it may not matter, but I actually do like to know what is happening, whether it's with my own computer, or with a website that I am visiting.

Re: Difference between a heart and thumbs up

occasionalrain — Wed, 25 May 2016 05:03:11 GMT

Someone is actually being paid to produce this nonsensr while there is still the page jumping on tablets.

Please fix what matters, the page jumping. Thumbs don't matter, they are unattractive, if they are going to stay, at least put a ring on them and a bit of color.

Re: Difference between a heart and thumbs up

Serenity-Now — Wed, 25 May 2016 11:59:08 GMT

Hey @dooBdoo, what a great tag-line! I kinda wish we could have rotating tag-lines, because although I like the one I use as a fav quote, I also like this one, although it is a twist on the orignal quote by George Bernard Shaw:

" Arguring with a troll is like wrestling with a pig in mud. Sooner or later, you both get dirty and the pig enjoys it."

This isn't directed at a post in this thread or anyone in particular; I just noticed your tag-line & it reminded me of the troll experience in general.

And btw, thanks for the heads-up on un-hearting a post--I hadn't realized that yet, & was confused when I kept seeing posts I thought I had hearted now being un-hearted. I agree, it IS more confusing, but just understanding that simple fact will make a positive difference--thanks! I don't read every single thread or even every single subject header, & visit this forum sporadically from time to time as many people do, so I missed that.

Re: Difference between a heart and thumbs up

Serenity-Now — Wed, 25 May 2016 12:02:47 GMT

LOL, @occasionalrain - that would be appropriate for a shopping channel to have a ring on the thumb now, wouldn't it? That's a cute idea!