topic Re: QVC's Major Mess! in Community Chat

QVC's Major Mess!

Annabellethecat66 — Mon, 16 May 2016 04:09:24 GMT

OK, I debated on putting this out there but I will. I was checking my auto-deliveries tonight and one thing led to another (checking the account).

I saw where some of the things I'd ordered were being sent to one of my daughters (in another state, different name).

Long story.....short. Back when I'd had something sent to her the person working for QVC changed my information so that everything would be sent to my daughter, not me!

I usually order everything automatically by phone, but I wanted something (cookies) sent to her, so I talked to a person that one time. It was then that the STUPID person pushed or did something to switch my address with my daughters so that everything, everything would go to her!!

She lives in a place where deliveries are taken to some place and she picks them up. People aren't allowed to come into the area.

I was lucky tonight, I got someone on Customer Service who was intelligent. I was so frustrated, I said to just cancel all of it rather than have my daughter try to repack it to get it mailed to me.

The CS rep and I finally decided it would be easier for my daughter to just refuse delivery on all of these items and send them back to QVC. So, I will no longer get the items and I will have to make sure I don't get charged for them and so on and so on.

There have been a few times when I've spoken to QVC reps who answer the phone that they didn't know their head from a hole in the ground. It was usually later in the evening and/or on the weekends. I don't know if that has anything to do with it, just something I've noticed.

It might sound like not a big deal but I order a lot of things (clothes mostly) so we're talking about quite a few items over a period of over 2 weeks!

I'm posting this to warn people to make sure QVC has not changed the address they have on record of where you want the items sent.

I noticed they've changed the recording when you order automatically now, so make sure they have the right address.

If this helps even one person here, it's been worth it to post this mix up. I wouldn't ordinarily do this because I don't want people coming on here bla blaing about how they check their stuff and it would never happen to them and so on and so on.

Then there's my favorite (?) posters who brag that they don't order anything or much from QVC. Good for them.

Re: QVC's Major Mess!

sparklestar — Mon, 16 May 2016 04:13:33 GMT

I love it when things don't go our way somone else is always called stupid. It's just so not nice.

Re: QVC's Major Mess!

tansy — Mon, 16 May 2016 04:34:22 GMT

If you order online, you can see your default address.

Go into your account online to check out the addresses you have on file.

Re: QVC's Major Mess!

Annabellethecat66 — Mon, 16 May 2016 04:50:03 GMT

@tansy Yes, that's how I found out they'd messed up the addresses! I was going over the Easy Pays, etc and caught it!

I'm calling CS again tomorrow morning because I realized in order for my daughter to send me the 3 Isaac tops I want she will have to open up the other packages otherwise she won't know which package they are in.

The fun never ends. I remember thinking 2 times when I've spoken to two different people at night they acted like they didn't know what they were doing (like it taking more than a few minutes to order something) I kept saying, "Are you still there"? They'd say, "Umm...wait a minute for my screen to come up". That's a bad sign! Ha!

Re: QVC's Major Mess!

ECBG — Mon, 16 May 2016 04:52:14 GMT

It seems they would have this in their training. Just think of holiday wreaths, food presents, and gifts.

Sorry you had to put up with this!

Re: QVC's Major Mess!

tansy — Mon, 16 May 2016 04:53:13 GMT

Sorry I missed that you had checked your account. I never order over the telephone anymore because it's quicker online.

Re: QVC's Major Mess!

truffle — Mon, 16 May 2016 04:57:50 GMT

Yes this is a big mess and though I've never used bill to/ship to, I now have no interest in ever doing so! I would be furious over such a stupid mistake too.

Re: QVC's Major Mess!

Kachina624 — Mon, 16 May 2016 05:03:17 GMT

Give your daughter the tracking numbers of the packages you don't want her to return to QVC. It's on the outside of the package.

Re: QVC's Major Mess!

Shawnie — Mon, 16 May 2016 07:22:39 GMT

i ship things to people every Christmas. Never a problem. Do it all online.

Re: QVC's Major Mess!

Plaid Pants2 — Mon, 16 May 2016 10:45:17 GMT

I order everything online, and don't bother with ordering by phone.

That way, I can see exactly what address the items are going to.

It is so much easier to do that than to fuss and worry when you order by pohone.

Re: QVC's Major Mess!

Nomore — Mon, 16 May 2016 12:50:16 GMT

Same thing happened to my son with amazon. He ordered online, and somehow it flipped from his address to mine. The confirmation emails had his address only, then the shipping notices had mine. I ended up mailing his packages to him.

It was only once he sent something to me a couple of years ago. He deleted any ship-to addresses besides his own so it can't happen again.

Re: QVC's Major Mess!

Melania — Mon, 16 May 2016 12:58:00 GMT

How does one refuse a package when you never know when they are coming. Tracking isn't always accurate.

Not only that but USPS never rings the bell and if they can stuff it in my mailbox they do. UPS is already in their truck till I get to the door sometimes.

Re: QVC's Major Mess!

qvcaddition — Mon, 16 May 2016 14:42:38 GMT

Hey, had this happen with phone company. Just stupid training today or no training.

Re: QVC's Major Mess!

Trinity11 — Mon, 16 May 2016 14:51:48 GMT

Annabelle, surely your daughter can just put the clothing in the mail and send it back to you? You can always reimburse her for the postage.

Sorry, that this happened to you but stuff happens in life and this is just a glitch in the road.....

Re: QVC's Major Mess!

Trinity11 — Mon, 16 May 2016 14:53:22 GMT

@Melania wrote:
How does one refuse a package when you never know when they are coming. Tracking isn't always accurate.
Not only that but USPS never rings the bell and if they can stuff it in my mailbox they do. UPS is already in their truck till I get to the door sometimes.

Melania, the one time I ended up refusing a package, I had to notify UPS to come and pick it up. I have never been able to catch them either.

Re: QVC's Major Mess!

151949 — Mon, 16 May 2016 15:00:02 GMT

@sparklestar wrote:
I love it when things don't go our way somone else is always called stupid. It's just so not nice.

It may not ne "nice" but is so often true.

Re: QVC's Major Mess!

Annabellethecat66 — Mon, 16 May 2016 15:04:17 GMT

Thanks to everyone for your kind replies. I think QVC needs to accept responsibility for lack of training these people.

I remember about that time (it was late in the evening) and both times the people who were helping me kept saying, "Just a minute, just a minute". It was obvious they didn't know what they were doing.

I realize they are being apologetic but when you're on the other end waiting and keep hearing the same thing, it gets frustrating.

Now QVC has added that phrase where you push the 1 button if it is going to yourself. What's that about? I think they just don't take time to train these people. It has to be frustrating for them too.

I send a lot of things to my youngest daughter in Colorado. I've had this happen with credit cards. A few years ago they switched cards in the computer and everything was going to the card I use for specific things. I did what someone here suggested with addresses, I deleted all other cards.

My daughter just recently moved and I can't ever remember her address. Some of these new addresses are hard to remember.

Re: QVC's Major Mess!

RespectLife — Mon, 16 May 2016 15:04:22 GMT

@Melania wrote:
How does one refuse a package when you never know when they are coming. Tracking isn't always accurate.
Not only that but USPS never rings the bell and if they can stuff it in my mailbox they do. UPS is already in their truck till I get to the door sometimes.

@Melania

You don't have to be there at the moment of delivery to refuse a package.

USPS-just take it back to the Post Office UNOPENED and give it to the clerk as a refusal. Or just leave it in the mailbox w/ a note for your carrier the next day...REFUSED.

UPS-Just return UNOPENED to any UPS store, depot OR driver and give it back to them as refused.

Re: tracking numbers

Only the UPS tracking numbers are totally accurate. If given the 1Z blah blah number...that is on the out side of the pkg and you can identify which to refuse.

NOT ALL tracking numbers listed here for USPS will appear on the outside of the pkg. Since they often use an outside Surepost Service which have their own numbers....it is possible that the number isn't going to match.

If it was their error, I would insist QVC cover any expenses incurred with getting you the items ordered.

If you refuse the pkg....you have to reoroder again. Wait for it to make it back to Q and wait even longer for your credit refund. You need to watch carefully to be sure some return clerk doesn't deduct orig. S/H AND charge the return fee!!!

Are they still even available to reorder in your size or color?

You will have to recharge/pay for everything again before they will ship. And return credits take weeks!

Stinko situation which doesn't have any easy solution!

Re: QVC's Major Mess!

lulu2 — Mon, 16 May 2016 15:09:38 GMT

I order more things for others than I do for me. I usually order on line, but occasionally call in. Online you see the shipping address. On phone orders, you are asked where the items should be shipped.

If this is QVC's mistake (although I cannot see how as the customer confirms the information) your daughter can use the return labels and they will credit you with the shipping. Refusing items often times takes longer for proper credit.

Re: QVC's Major Mess!

Trinity11 — Mon, 16 May 2016 15:14:15 GMT

@RespectLife wrote:
@Melania wrote:
How does one refuse a package when you never know when they are coming. Tracking isn't always accurate.
Not only that but USPS never rings the bell and if they can stuff it in my mailbox they do. UPS is already in their truck till I get to the door sometimes.

@Melania

You don't have to be there at the moment of delivery to refuse a package.

USPS-just take it back to the Post Office UNOPENED and give it to the clerk as a refusal. Or just leave it in the mailbox w/ a note for your carrier the next day...REFUSED.

UPS-Just return UNOPENED to any UPS store, depot OR driver and give it back to them as refused.

Re: tracking numbers

Only the UPS tracking numbers are totally accurate. If given the 1Z blah blah number...that is on the out side of the pkg and you can identify which to refuse.

NOT ALL tracking numbers listed here for USPS will appear on the outside of the pkg. Since they often use an outside Surepost Service which have their own numbers....it is possible that the number isn't going to match.

If it was their error, I would insist QVC cover any expenses incurred with getting you the items ordered.

If you refuse the pkg....you have to reoroder again. Wait for it to make it back to Q and wait even longer for your credit refund. You need to watch carefully to be sure some return clerk doesn't deduct orig. S/H AND charge the return fee!!!

Are they still even available to reorder in your size or color?

You will have to recharge/pay for everything again before they will ship. And return credits take weeks!

Stinko situation which doesn't have any easy solution!

I don't know if this has changed but I tried to return by refusing a UPS package by going to the UPS store and they claimed to no longer accept refused packages. I had to call....