topic Re: Zulily in Community Chat

Zulily

QVCkitty1 — Fri, 20 May 2016 00:17:34 GMT

I ordered 2 items from Z ulily early in April. They were supposed to ship yesterday, and today I got an email saying that they still didn't have them, and they didn't know when they would come in. If any of you deal with this company, is this usual? I'm trying to decide whether or not to cancel. TIA.

Re: Zulily

MaggieMack — Fri, 20 May 2016 00:36:06 GMT

I have ordered from Zulily five or six times. It is usually about three weeks from order to delivery. They don't stock the items, but work directly with the sellers. If it were me, I would cancel the order after this much time. It sounds like they oversold the imagined inventory.

Re: Zulily

hopi — Fri, 20 May 2016 01:00:03 GMT

May never order from Zulilly again. They charged my credit card the day of my order and 10 days later they still did not ship any of the items.

The prices are not that special and the shipping is extremely high.

It appears they order the item for you from another site after you order so they are a middle man making money.

Re: Zulily

Annabellethecat66 — Fri, 20 May 2016 00:41:21 GMT

I order a lot of stuff from QVC, some from HSN and a little from Evine (wigs recently).

I think Zulily is a joke. I went on their website and they have almost nothing! They had a few pair of children's Birkenstock. It's a joke, as far as I'm concerned.

Re: Zulily

bri20 — Fri, 20 May 2016 00:42:38 GMT

That's ridiculous. Six weeks and still nothing?

Re: Zulily

Carmie — Fri, 20 May 2016 01:01:54 GMT

I order often. Sometimes,I get my items shipped in about 7-10'days. I have waited up to three weeks for bigger items. I have never had an item that wasn't shipped because they couldn't get it in stock. I guess it can happen.

I got one item that was damaged. They refunded my money AND gave me a credit to get something else and didn't have to send to return the damaged item.

They seem to be an honest company. They just do things differently. If the deal is a good one, I am willing to wait.

Re: Zulily

Kachina624 — Fri, 20 May 2016 01:13:20 GMT

I've had this happen several times in the 2 1/2 years I've been shopping there. I always let the orders stand and I get them soon afterward. I had one where I waited and waited (Easy Spirit shoes). Finally they cancelled it and the next day it shipped. I was glad to get them because I love the shoes. If they have to cancel your order, they give you a $10, credit.

You definitely need to readjust your thinking when you shop at Zulily. I kind of enjoy the thrill of anticipation when waiting for an order. When things show up, it's like Christmas. If the wait is bothersome, I wouldn't shop there.

Re: Zulily

Mominohio — Fri, 20 May 2016 01:16:54 GMT

I've looked at Zulily a number of times, but just never took the plunge.

I know a lot of people who post in the home forum like them, but I just don't get too excited about what they offer, or the whole no return thing.

I'm sure some day I'll find something there I can't live without and be on the other side of the fence.

Re: Zulily

Kachina624 — Fri, 20 May 2016 02:24:30 GMT

@Annabellethecat66 wrote:
I order a lot of stuff from QVC, some from HSN and a little from Evine (wigs recently).

I think Zulily is a joke. I went on their website and they have almost nothing! They had a few pair of children's Birkenstock. It's a joke, as far as I'm concerned.

@Annabellethecat66 You base an opinion on one trip to their website? Are you aware they change their merchandise every day? I've bought a large assortment of name brand "comfort" shoes there and have paid half their retail price or less. They are not returns or rejects. They come direct from the factory and the box has never been opened before you receive them. You call that a joke? My first online action every day is to check what Zulily has for the day.

Re: Zulily

Noel7 — Fri, 20 May 2016 02:43:39 GMT

@Annabellethecat66 wrote:
I order a lot of stuff from QVC, some from HSN and a little from Evine (wigs recently).

I think Zulily is a joke. I went on their website and they have almost nothing! They had a few pair of children's Birkenstock. It's a joke, as far as I'm concerned.

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@Annabellethecat66

What do you mean they have almost nothing? Zulily has about two dozen categories NEW every day. And each category has numerous offerings.

Your claim that they have almost nothing is most certainly not correct.

Re: Zulily

Annabellethecat66 — Fri, 20 May 2016 17:40:23 GMT

Well, the last time I checked this is America and I am entitled to my opinion. I resented the way they posted on QVC website they had Birkenstock shoes and then when you click over there were (I believe maybe 3 or so different kinds to chose from and they were children's shoes).

Look, I'm a size XL and 1X. I haven't been able to just go in a store and like something and believe it would be in my size. Once I had my first child I started gaining weight and didn't get it all off. I own it. Because of that, I can't usually just go to a website and like something knowing my size will be offered.

I MIGHT look on there again, as it is very difficult for me to shop in stores.

If I do it isn't because some here have decided I'm TOTALLY wrong because I didn't like my initial visit to the website.

I think there are people here who would like to post their opinions on things (opinions which might not be popular to SOME) but they don't want to be attacked.

It's a shame really because we can all learn from each other, even if we don't agree.

So, you voiced your opinion and I think that's nice, I've voiced my opinion, again, that's nice.

Oh! By the way I do know they have different things all of the time. That is why I said what I did earlier in this post.

There are many stores/websites, etc that do this. They buy in bulk what a store doesn't sell (like the dollar store, etc).

Re: Zulily

MaggieMack — Fri, 20 May 2016 18:04:19 GMT

I mostly buy shoes from Zulily, and usually a brand I know. I have purchased Hoka running shoes and Fly London sandals and boots for half of what they are anywhere else. It takes longer, but worth the wait.

Re: Zulily

lulu2 — Fri, 20 May 2016 18:05:26 GMT

If you are familiar with the brand, you can get some good deals. Earlier this week they featured Or Paz jewelry. Many of the same items pictured on the QVC site were offered for a good deal less. Some of these items were shown on air yesterday for up to double the price.

You do take your chance with clothing as unless it is an in house QVC line, many are brands I've never heard of. Some are European brands so sizing is all over the place. (and pictures are not always indicative of the fit)

Recently I received a pair of woven shoes. There was a major flaw. I called CS and they sent me a new pair. They told me to keep the damaged ones. (in the past I was told to return a damaged item on my dime) I was also offered a $10 credit. I turned it down as I was getting the shoes I paid for. The rep told me I was the first person he dealt with who turned down the credit.

As for shipping, the first item is usually $5 or $6. Additional orders are free for the day or the entire weekend.

The longest I've waited for an item was 5 weeks. (presently I have an order that could go longer)

I have seen adult size Birkenstock on Zulily. You will not find the variety and prices you saw on QVC because that stock was made just for QVC. If you are familiar with retail Birkenstock, you know QVC sizing was different than it was in any other retail outlet.

Re: Zulily

Noel7 — Fri, 20 May 2016 19:33:33 GMT

Just got a large box of Zulily finds this morning, all were in perfect condition. I'm gathering things for an upcoming birthday: tee shirt, fun earrings, a book and two really nice tablecloths for me. Oh, and a summer tote. And a good quality ring for my girl.

I think the thing to do is order brand names you are familiar with, Quaker Factory was on the other day, and Or Paz, as mentioned. You take a chance with the cheap but fun jewelry, but they will always give you a refund.

I know I have trouble anywhere finding shoes that work for me, so I stay away from that. I have ordered about 4 tablecloths from them and they are always good quality.

Re: Zulily

segrl21 — Fri, 20 May 2016 20:06:32 GMT

The last 3 orders I've ordered with them hasn't shipped and was cancelled. Seems like this is becoming the norm. I have another one that just got an e-mail it was late shipping and do I still want to keep the order. Know this one will be cancelled as well. Part of me thinks this is a slick scam they're pulling off. By taking money off of your card and then wait till the next month to cancel it because the product really doesn't exist. The reason it seems scammy to me, the same product they cancel will often pop up in another sale. Same size, same color and everything. Why would they put the product back up when they cancel it and says its no longer available ?They have been very shady lately and when my next order is cancelled, I'm deleting my account with them.

Re: Zulily

Noel7 — Fri, 20 May 2016 20:14:36 GMT

@segrl21 wrote:
The last 3 orders I've ordered with them hasn't shipped and was cancelled. Seems like this is becoming the norm. I have another one that just got an e-mail it was late shipping and do I still want to keep the order. Know this one will be cancelled as well. Part of me thinks this is a slick scam they're pulling off. By taking money off of your card and then wait till the next month to cancel it because the product really doesn't exist. The reason it seems scammy to me, the same product they cancel will often pop up in another sale. Same size, same color and everything. Why would they put the product back up when they cancel it and says its no longer available ?They have been very shady lately and when my next order is cancelled, I'm deleting my account with them.

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@segrl21

I'm guessing you don't know the way Zulily works.

They don't have all that stuff on hand. When you place an order, they send notice to the vendor to ship it to them. When they receive what you ordered, they send it to you.

Sometimes THE VENDORS are late and don't send it on time. It isn't Zulily.

The reason you may see it later is that it FINALLY comes in.

Re: Zulily

Lipstickdiva — Fri, 20 May 2016 21:01:14 GMT

No, Zulily will not always give you a refund. Here is the refund policy right from their own website which is why I won't do business with them. I don't do business with companies who don't issues refunds:

Can I return items on zulily?
At zulily, we’re committed to you, our customers. We’re able to offer such amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns, except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to help you find a solution. For questions, contact our customer service at service@zulily.com, or (877)-779-5615.

Re: Zulily

beach-mom — Fri, 20 May 2016 21:07:05 GMT

A wonderful poster here let us know they were having a sale on cookbooks. I went to the website (first time) and couldn't believe the selection they had! They had one I already have that's from a small publishing company and not easy to get, so I knew I would find some different ones there. And I did. I got 5 of them. It took a while to get to me, but I already knew that would happen from posters here who had talked about it. I was happy with my purchases!

Re: Zulily

Noel7 — Fri, 20 May 2016 21:31:03 GMT

@beach-mom wrote:
A wonderful poster here let us know they were having a sale on cookbooks. I went to the website (first time) and couldn't believe the selection they had! They had one I already have that's from a small publishing company and not easy to get, so I knew I would find some different ones there. And I did. I got 5 of them. It took a while to get to me, but I already knew that would happen from posters here who had talked about it. I was happy with my purchases!

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@beach-mom

That was me I'm really glad you liked the sale, I got two cookbooks that day, also.

Not long ago I ordered the Mayo Clinic Home Remedies from them and it came today, Love that, too.

Re: Zulily

Kachina624 — Fri, 20 May 2016 21:45:48 GMT

I've enjoyed ordering some shoe brands with which I wasn't familiar. In doing so, I've discovered some new ones. I first discovered Alegria on Zulily long before QVC had them which gave me a head start on my collection. @Noel7 Sounds like you had Christmas today. I just love it when a big box shows up full of goodies to explore.