topic Re: Help me to understand in Community Chat

Help me to understand

buddylou — Tue, 17 May 2016 06:23:58 GMT

I place an order for several items at one time. 7 to 8 hours later I can't edit or change something in that order because it's ( in process ) . 4 days later it's still ( in process ). Is this ridiculous or what?

Re: Help me to understand

forestview — Tue, 17 May 2016 06:28:50 GMT

I have that problem, too. Must be they don't want any cancellations. It is very frustrating.

Re: Help me to understand

Kachina624 — Tue, 17 May 2016 06:32:50 GMT

There is a period in the middle of night when the Q computer is busy and some normal transactions cannot be completed. Try again in the morning.

There are also occasions when items are shipped by the vendor, and once placed, the order cannot be diverted.

Re: Help me to understand

Stormygirl — Tue, 17 May 2016 06:34:55 GMT

Wow yes I agree that seems weird. I think I remember that same situation happening to me. Couldnt edit my order and it was before 6 hours later and midnight change of day. 4 days later it was still in process. I thought hmmmm way to lock me into an order LOL. Maybe some things come directly from vendor?? In many transactions one has 3 business days to cancel or change but I guess that does not apply to these venues. I became "gun shy" and over think now contemplating all aspects until I dont order LOL. I wonder why this happens as well.

Re: Help me to understand

Tinkrbl44 — Tue, 17 May 2016 06:37:42 GMT

@buddylou wrote:
I place an order for several items at one time. 7 to 8 hours later I can't edit or change something in that order because it's ( in process ) . 4 days later it's still ( in process ). Is this ridiculous or what?

@buddylou

Did you call Customer Service for assistance?

Re: Help me to understand

buddylou — Tue, 17 May 2016 07:54:02 GMT

Yes, I called customer service and was told the order was to far along, and 4 days later it's still "In Process".

Re: Help me to understand

millieshops — Tue, 17 May 2016 11:23:24 GMT

@StormygirlI'm pretty sure the laws giving us 3 days to back out have nothing to do with orders we initiate like those we do here at QVC (or HSN, or Amazon, etc.) If someone calls you, you have different rights. Also, some states give us rights on big ticket items like home renovation contracts.

Re: Help me to understand

MaggieMack — Tue, 17 May 2016 11:35:43 GMT

I have had buyer's remorse a few times and been unable to cancel an item even two hours later. However, the cancellation request went through the next day. I believe @Kachina624 is correct, there are a few hours overnight when the system won't process cancellations.

Re: Help me to understand

KYToby — Tue, 17 May 2016 11:53:18 GMT

Cacellations or edits to an order are never guaraanteed. While HSN allows up until Midnight (ET) on the day of order for most packages, it is the exception. QVC makes no such guarantee (nor does any other major retailer).

The lesson here is to make sure one wants a product BEFORE plaing and confirming the order.

Re: Help me to understand

millieshops — Tue, 17 May 2016 12:08:05 GMT

@KYTobySage advice - it took me a long time to escape the lure of TV shopping on impulse, but I'm amazed how much happier I am with what I do purchase now that I think before I touch the computer or the phone.

Re: Help me to understand

sparklestar — Tue, 17 May 2016 14:36:07 GMT

@KYToby wrote:
Cacellations or edits to an order are never guaraanteed. While HSN allows up until Midnight (ET) on the day of order for most packages, it is the exception. QVC makes no such guarantee (nor does any other major retailer).

The lesson here is to make sure one wants a product BEFORE plaing and confirming the order.

Exactly.

Re: Help me to understand

Mominohio — Tue, 17 May 2016 14:42:04 GMT

@buddylou wrote:
Yes, I called customer service and was told the order was to far along, and 4 days later it's still "In Process".

I,too, have experienced this. And it isn't always a case where it is being shipped directly from the vendor.

I have to wonder if Q will get to the point where they don't allow order cancellations at some point. It does seem that at times the system does just lock you out of making any change to the order or unable to cancel it. And I agree, too, that things 'too far along in the process' will still take several days to actually ship out.

For the most part, my Q purchases are taking longer and longer to get to me. They were faster several years ago, than they are today..

Re: Help me to understand

CouponQueen — Tue, 17 May 2016 15:08:17 GMT

I think the law allowing three days (72-hours) to cancel pertains to contracts and not ordering from a shopping channel. I think it also depends on the state.

Usually if you sign a contract to buy a car, buy a vacuum cleaner etc..you can change your mind within three days.

I think often the systems are designed to move along the computer train...that after six hours you cannot cancel as it has been moved to another level..Four days later still in process - it is probably really just that "in process." It has to go from ordering to billing to make sure your payment method is approved..then to the warehouse location that it is shipped from..etc.

Some places (such as Amazon) have a much faster delivery time frame for much less and even free...Love love love Amazon lol..

I shop around ..hit google when I see something and then Amazon to see who has the better price and that is where I go..My bank account has my loyalty first and foremost.

Re: Help me to understand

MalteseMomma — Tue, 17 May 2016 17:51:32 GMT

order by check untill you are sure you want it.QVC gets away with murder on their sales policy imo!!!!

I am waiting for a month for an order I tried to cancell the day I ordered it. Has not shipped yet .I guess QVC doesn't know we use e-mail now!!!!

I actually do not like QVC policy (worst anywhere) and cannot figure out why I shop here. I truly believe it is out of boredom!

Re: Help me to understand

10000Nicknames — Tue, 17 May 2016 17:53:48 GMT

I never have a problem editing, canceling, etc. my orders for at least 24 hours. As another reply indicated, they do update their system at times, and you cannot edit or do anything during that time. When they finish, however, you can. Just keep trying.

Re: Help me to understand

Mj12 — Tue, 17 May 2016 20:17:13 GMT

@MalteseMomma wrote:
order by check untill you are sure you want it.QVC gets away with murder on their sales policy imo!!!!

I am waiting for a month for an order I tried to cancell the day I ordered it. Has not shipped yet .I guess QVC doesn't know we use e-mail now!!!!

I actually do not like QVC policy (worst anywhere) and cannot figure out why I shop here. I truly believe it is out of boredom!

This is exactly why I wish they would stop accepting checks.

Re: Help me to understand

Lipstickdiva — Tue, 17 May 2016 20:44:50 GMT

The 3 day cancellation law has nothing to do with orders from tv.

QVC is in a tough spot with this. People want the chance to be able to cancel but then others complain because things don't ship out quickly enough. If QVC is going to allow cancellations, they need to have something in place like HSN does. You can cancel up until midnight of the day you place your order or you're out of luck.

At many places, once your order is placed, there are no cancellations allowed.

Re: Help me to understand

Stormygirl — Wed, 18 May 2016 01:55:12 GMT

Thank You...yea you all are right. The 72 hour thing only applies to contract sales etc. I like the HSN policy of cancelling up to midnight. Yes on QVC being in a position of no win as some want their items fast and also that things move up levels of process. I really have thought alot more about purchases in past few years and never get caught up in hype anymore. I like Amazon too and comparing prices as is better to get the best bang for the buck ....at least for me. LOL. Good answers thank You

Re: Help me to understand

truffle — Wed, 18 May 2016 03:29:21 GMT

had to delete this one!!! LOL

Re: Help me to understand

truffle — Wed, 18 May 2016 03:32:14 GMT

On one of my orders I got a "cancellation pending" message on the front page of order status, so where it normally says in process or shipped or backorder it was now saying cancellation pending. On the fourth day it said shipped....just like that.