topic Re: Customer Product Reviews in Community Chat

Customer Product Reviews

Karnerblue — Wed, 27 Apr 2016 17:16:07 GMT

I wish that those who choose to review a product do just that -- give us your thought on the actual product. NOT the fact that you paid $7 more than it's being shown for now (and that's why you gave it two stars). The reviews are to help others interested in buying the item make a better decision.

Re: Customer Product Reviews

Zita — Wed, 27 Apr 2016 17:22:57 GMT

Agree! And -- please -- give us your size, your weight, your height and anything else that will help us identify body types, etc. The best reviews go the extra mile so the reader can be a fair judge of the product, whether it's fashion, makeup, or other.

It's appreciated!

Re: Customer Product Reviews

hopi — Wed, 27 Apr 2016 17:23:40 GMT

It makes me wonder who edits reviews because they actually instruct not to do that. Also Q has no system for stopping anyone from posting a review - never a verified buyer process.

Re: Customer Product Reviews

Peaches McPhee — Wed, 27 Apr 2016 18:11:53 GMT

I agree with you, but it is never going to change, unless Q puts one or more full time staff people on editing the reviews.

Some people just don't understand what a "review" is or how to write a helpful one.

Re: Customer Product Reviews

Moonchilde — Wed, 27 Apr 2016 18:31:09 GMT

@Karnerblue wrote:
I wish that those who choose to review a product do just that -- give us your thought on the actual product. NOT the fact that you paid $7 more than it's being shown for now (and that's why you gave it two stars). The reviews are to help others interested in buying the item make a better decision.

Theoretically, the reason it takes *days* for a review to show up is because they're all vetted. We all read on the forums about people whose reviews don't get posted. So how DO the many, many reviews from people who clearly don't have the product yet, didn't buy it, or are full of comments that SHOULD get the review rejected, make it through? Staff asleep? 5-star or 4-star review so QVC tells the staff to let it through? If they have standards for the reviews, the reviews are being vetted, AND customers are reporting inappropriate reviews, what gives?

Re: Customer Product Reviews

MaggieMack — Wed, 27 Apr 2016 18:39:42 GMT

I used to post a review on the product page practically every time I received a product. I even earned some kind of oddball ranking for that. But since I've been on the boards, I rarely write a review except on the boards. Got tired of the non-buyers being able to post and just said the heck with it. The women who are on the fashion boards give much better advice than the reviews themselves, anyway.

Re: Customer Product Reviews

Tinkrbl44 — Wed, 27 Apr 2016 18:51:04 GMT

@hopi wrote:
It makes me wonder who edits reviews because they actually instruct not to do that. Also Q has no system for stopping anyone from posting a review - never a verified buyer process.

@hopi

I don't know about that ..... I once tried to review an item I had bought elsewhere because it was so great, and QVC rejected my review because I hadn't bought it from them.

Re: Customer Product Reviews

hopi — Wed, 27 Apr 2016 18:58:20 GMT

@Tinkrbl44

Bought a Lucky handbag on line and Q had it also but for more money - I loved the bag and gave it a 5 star and they printed it.

Re: Customer Product Reviews

lucymo — Wed, 27 Apr 2016 20:11:18 GMT

@Zita wrote:
Agree! And -- please -- give us your size, your weight, your height and anything else that will help us identify body types, etc. The best reviews go the extra mile so the reader can be a fair judge of the product, whether it's fashion, makeup, or other.

It's appreciated!

@Zita Thank you that was exactly what I wanted to say too. If I don't know your size it doesn't help me that you couldn't get it past your head or that it was two sizes too large. QVC needs to have better rules for reviews.

Re: Customer Product Reviews

Kachina624 — Wed, 27 Apr 2016 20:48:14 GMT

Some people just don't have the communication skills necessary to write a good review. We have to work with what we've got.

I always try to include details that I would want to know if I was contemplating a purchase of the item but I won't do the height/weight thing. I don't see it as being helpful because it totally depends on how it's distributed.

Re: Customer Product Reviews

truffle — Thu, 28 Apr 2016 02:15:39 GMT

The bottom line is, qvc does not offer petites or talls in most of their offerings and one size does not fit all contrary to what they would like us to believe, torso length being very important. My neck and torso is not as long as someone who is 5'9 and it's just ridiculous to expect that the same garment that would fit an Amazonian woman would fit someone like me who is much shorter.

Re: Customer Product Reviews

sandraskates — Thu, 28 Apr 2016 03:17:19 GMT

"I bought the size large and it fit me perfectly."

Oooookayyyy - but what is your usual number size, or bust / waist / hip measurement? That's what I need to know to determine if a garment fits true to MY size.

Re: Customer Product Reviews

Raider Fan — Thu, 28 Apr 2016 03:41:50 GMT

I wish people would say they went by the click here measurements and tell me how it fit them. It's not very helpful to me to read height and weight or the reviewer's measurements since we are all built differently. I do pay attention to how the garment feels ON (heavy, smooth, light, etc.) and I do like it when everyone says it draped beautifully, etc. My "go to" is the click here measurements that we all fought so hard to have the Q include in the description. Only twice have I had the measurements not be accurate and given the inconsistent numbers within one size that happens I think that is pretty good.