topic Re: Now I have an eBay/PayPal question... in Community Chat

Now I have an eBay/PayPal question...

cactusjack — Mon, 25 Apr 2016 04:47:42 GMT

Hello ladies! You were all so helpful about my buying on eBay the other day so I went ahead and made the purchase. This was on the 21st. Today DH informs me that our c.c. Company sent us a new card ( we didn't request it, and usually if there is a problem they will call to verify before sending out new cards) so he activated it. Well, that automatically closed the old card. The purchase I made from eBay doesn't look like its shipped. Am I correct in saying that PayPal doesn't release the funds to the seller until he/she verify they have shipped the item? When I look in my PayPal account it looks like the have sent the money already. I emailed the seller to ask that he/she allow me to cancel the order if it has not yet shipped, if it has then the payment have been received and I can wait for my item to arrive in the mail soon. There has been no response from the seller or any markings on eBay to say this is even on the process of shipping. When do sellers actually receive the funds? If I wait for my c.c. Statement it would be too late to put in a dispute. So, what do you think? Thanks for any help with this question...

Re: Now I have an eBay/PayPal question...

OnlyShopsOnline — Mon, 25 Apr 2016 05:03:14 GMT

Call PayPal to get your payment information straightened out. They should also be able to explain if and when the funds for your purchase were released.

Re: Now I have an eBay/PayPal question...

Kachina624 — Mon, 25 Apr 2016 05:06:19 GMT

Your old CC shouldn't have closed unless there was a question of theft on it because of pending charges and credits. You should be fine; I wouldn't muddy the waters. The seller will think you're trying to renege on the deal. You'll have PayPal totally confused. You can't make these last-minute switches when using computer systems, in this case two plus your bank.

Why would you dispute? You're the one making the mess. A dispute infers someone did something wrong. This is a simple transaction and you are making it complicated.

Re: Now I have an eBay/PayPal question...

Tinkrbl44 — Mon, 25 Apr 2016 05:10:53 GMT

It's easy to update your banking and credit card information on Paypal. Calling Paypal will allow you to confirm that the sale went through .... or if you need to have them process with the new card you've just added.

Re: Now I have an eBay/PayPal question...

10grands — Mon, 25 Apr 2016 05:32:13 GMT

Paypal does not wait until shipment has been made to release the payment. You should be able to go on line and check your charge account to see if your payment went through.

You have possibly confused the issue with the seller asking if you can cancel the order.

Re: Now I have an eBay/PayPal question...

cactusjack — Mon, 25 Apr 2016 05:32:16 GMT

Thanks everyone for your responses. Looks like I am making a big deal , but this is my first "problem" using eBay & PayPal and didn't want the seller to think I was a poor buyer when the payment wouldn't go through... I kinda panicked since it may be going in the mail on Monday(today). I actually hope this transaction has already gone through because I really want the item I do not want this seller to think I was trying to renege at all.

Re: Now I have an eBay/PayPal question...

Buckaroo2 — Mon, 25 Apr 2016 05:51:46 GMT

Kachina is spot on. Whatever you do don't file a dispute since the seller did absolutely nothing wrong.

Re: Now I have an eBay/PayPal question...

cactusjack — Mon, 25 Apr 2016 06:51:09 GMT

I understand now. Thanks all of you for the help.

Re: Now I have an eBay/PayPal question...

millieshops — Mon, 25 Apr 2016 11:46:19 GMT

@cactusjackI assume you've communicated with your credit card company - that's a weird procedure for cancelling/changing a card. What's up with that?

Assuming everything with your card is right, they will take care of your past purchases - that should not be a problem, but you will have to desal with changes for the future.

Re: Now I have an eBay/PayPal question...

occasionalrain — Mon, 25 Apr 2016 12:45:39 GMT

Nothing weird about it. Everyone who has credit cards periodically gets a new one with an updated expiration date and has to activate it which automatically cancels the previous one. If the new card has the same account number it is the same card.

Recently, we have all been getting new credit cards, same account number, with the chip meant to increase security.

What I want to know is, why come here to ask after instead of before you have made the mess of the situation.

Re: Now I have an eBay/PayPal question...

cactusjack — Mon, 25 Apr 2016 14:04:36 GMT

Because it's a new card with new numbers. Went from mc to visa. Sorry to all who think I'm an idiot. I probably over reacted. I just didn't want the seller to not get paid. I just needed a little advice about how PayPal worked. It was the middle of the night when I started my post. Just wanted some opinions from those more knowledgeable about PayPal.

Re: Now I have an eBay/PayPal question...

Tinkrbl44 — Mon, 25 Apr 2016 14:43:53 GMT

@cactusjack wrote:
Because it's a new card with new numbers. Went from mc to visa. Sorry to all who think I'm an idiot. I probably over reacted. I just didn't want the seller to not get paid. I just needed a little advice about how PayPal worked. It was the middle of the night when I started my post. Just wanted some opinions from those more knowledgeable about PayPal.

@cactusjack

You're not an idiot. So ... did you log onto Paypal to confirm the payment went through?

Re: Now I have an eBay/PayPal question...

Q4u — Mon, 25 Apr 2016 15:00:59 GMT

Do you have a tracking number for the package?? If so, the seller has been paid because we can't ship anything until payment is made.

As recommended, call Paypal and discuss this with them. It really should be no problem.....

Re: Now I have an eBay/PayPal question...

Perkup — Mon, 25 Apr 2016 15:25:58 GMT

Just a mention about the seller responding to your question. Not everyone checks their messages daily - some seem to go there only every few days or even once a week. If you didn't get a quick response just remember that the seller may not have seen your message yet.

Re: Now I have an eBay/PayPal question...

cactusjack — Mon, 25 Apr 2016 16:26:27 GMT

Yes, it appears the payment has gone through so hopefully this fiasco will be over soon. There is no sign that the item has shipped. No notification or tracking number as of yet. Seller hasn't responded so may have not read my email. Now I wished I had left well enough alone and all would have worked out probably.

Re: Now I have an eBay/PayPal question...

cactusjack — Mon, 25 Apr 2016 16:31:01 GMT

I just got an email that it has shipped!! Yippee! I'm so glad the seller was paid!

Thanks to you all with the information, it sure eased my mind!!

Re: Now I have an eBay/PayPal question...

Q4u — Mon, 25 Apr 2016 22:00:39 GMT

Good for you, I hope you enjoy your purchase. Make sure you update eBay's account page with your new credit card info, as well as contacting PP and doing the same.... good luck and happy eEbaying....