topic Re: Zulily (again) in Community Chat

Zulily (again)

Kachina624 — Sun, 03 Apr 2016 22:51:45 GMT

Today Zulily has the following statement posted under "Returns" on their website.

Return Policy

"At zulily, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our customer service at service@zulily.com, or (877)-779-5614"

I have a feeling if you're really dissatisfied with an item, they'd be glad to work with you on a return. They seem to be very customer-oriented. I imagine they'd give you store credit. Keep in mind there are thousands of wonderful thing to buy that don't include sizing; household items, kitchen gadgets and appliances, linens including draperies, sheets, comforters and quilts, closet organizers, lawn and garden equipment and do-dads (even plants), jewelry, handbags and accessories. On and on.

Re: Zulily (again)

Karnerblue — Sun, 03 Apr 2016 22:56:43 GMT

I would require the option to return an item.

Re: Zulily (again)

KentuckyWoman — Sun, 03 Apr 2016 23:05:09 GMT

@Karnerblue wrote:
I would require the option to return an item.

I refuse to shop with an online retailer if they do not offer the option to return any item. Things can look one way online and be totally different when you see it in person. Nope, can't do that.

Re: Zulily (again)

Pearlee — Sun, 03 Apr 2016 23:06:55 GMT

@Kachina624 wrote:
Today Zulily has the following statement posted under "Returns" on their website.

Return Policy

"At zulily, we’re committed to you. We’re able to offer you amazing discounts because we don’t house inventory after our sales end, and therefore cannot process returns except in very limited circumstances. However, we want you to be delighted. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. For questions, contact our customer service at service@zulily.com, or (877)-779-5614"

I have a feeling if you're really dissatisfied with an item, they'd be glad to work with you on a return. They seem to be very customer-oriented. I imagine they'd give you store credit. Keep in mind there are thousands of wonderful thing to buy that don't include sizing; household items, kitchen gadgets and appliances, linens including draperies, sheets, comforters and quilts, closet organizers, lawn and garden equipment and do-dads (even plants), jewelry, handbags and accessories. On and on.

I don't go by "feelings" but by written return policies and I take into account feedback from people who have actually dealt with the company. Good luck relying on speculation.

Re: Zulily (again)

Perkup — Sun, 03 Apr 2016 23:07:34 GMT

Just remember they are owned by QVC now.

Re: Zulily (again)

Kim-QVC — Sun, 03 Apr 2016 23:09:38 GMT

This post has been removed by QVC because it is inappropriate.

Re: Zulily (again)

Annabellethecat66 — Sun, 03 Apr 2016 23:18:57 GMT

I won't buy from a place where I'm told I will not be able to return it.

That is the dumbest thing I can think of. Here a person is buying something you can't touch or see and not being able to return it.

I hope they feel the pain so bad from this they either go under or they change the way they do business. Harsh? You betcha!

I send things back to QVC all of the time. I'm trying to see it on my TV screen. I can't put it on and the color can be different, etc.

It's stupid to say something can't be returned. Thank goodness I have the sense not to buy from them.

Ugh! It's interesting this change just since QVC took them over.

Re: Zulily (again)

Kachina624 — Sun, 03 Apr 2016 23:24:23 GMT

@Annabellethecat66 wrote:
I won't buy from a place where I'm told I will not be able to return it.

That is the dumbest thing I can think of. Here a person is buying something you can't touch or see and not being able to return it.

I hope they feel the pain so bad from this they either go under or they change the way they do business. Harsh? You betcha!

I send things back to QVC all of the time. I'm trying to see it on my TV screen. I can't put it on and the color can be different, etc.

It's stupid to say something can't be returned. Thank goodness I have the sense not to buy from them.

Ugh! It's interesting this change just since QVC took them over.

@Annabellethecat66 I've posted this about 10 times at least. QVC did not take them over!!! They were bought by Liberty Interactive which owns QVC and other interests.

Please feel free to shop where you wish.

Re: Zulily (again)

Annabellethecat66 — Sun, 03 Apr 2016 23:27:57 GMT

@Kachina624 Thank you for setting me straight on the QVC thing.

The reason I got so worked up is because I was thinking about buying my grandchildren some things from Zulilly but hadn't gotten around to it. Now I'm glad I didn't.

I am just so tired of these companies. They put the cost of doing business on the customer. Thank goodness, like you said, the customer can shop where they want.

Re: Zulily (again)

Noel7 — Sun, 03 Apr 2016 23:28:59 GMT

@KentuckyWoman wrote:
@Karnerblue wrote:
I would require the option to return an item.
I refuse to shop with an online retailer if they do not offer the option to return any item. Things can look one way online and be totally different when you see it in person. Nope, can't do that.

******************************

Too bad. You are both missing out on great deals.

Re: Zulily (again)

Noel7 — Sun, 03 Apr 2016 23:33:12 GMT

@Kachina624 wrote:
@Annabellethecat66 wrote:
I won't buy from a place where I'm told I will not be able to return it.

That is the dumbest thing I can think of. Here a person is buying something you can't touch or see and not being able to return it.

I hope they feel the pain so bad from this they either go under or they change the way they do business. Harsh? You betcha!

I send things back to QVC all of the time. I'm trying to see it on my TV screen. I can't put it on and the color can be different, etc.

It's stupid to say something can't be returned. Thank goodness I have the sense not to buy from them.

Ugh! It's interesting this change just since QVC took them over.
@Annabellethecat66 I've posted this about 10 times at least. QVC did not take them over!!! They were bought by Liberty Interactive which owns QVC and other interests.

Please feel free to shop where you wish.

**********************************

You have said that over and over, as have one or two others, yet a few people keep claiming the incorrrect information.

Doesn't that beat all...

Re: Zulily (again)

Noel7 — Sun, 03 Apr 2016 23:39:05 GMT

Well, I'm happy. I've been shopping there a couple of months now.

No problems, and apparently I'm smart enough not to buy something I need to return.

My latest purchase is a Polish Stoneware bowl. I've collected PS for years, I know my stuff. I paid $125 for it and it would have been a lot more when they used to sell it on QVC.

A month or so ago, I bought a Mosser glass bowl that I've liked for at least a year. It's around sites for $69, some higher than that. I got a perfect one, straight from the maker, for $39 through Zulily.

Re: Zulily (again)

Anonymous — Sun, 03 Apr 2016 23:39:48 GMT

This post has been removed by QVC because it is an unkind post

Re: Zulily (again)

Brandysarah — Sun, 03 Apr 2016 23:41:43 GMT

It's confusing to me since the QVC hosts do commercials for them.

Re: Zulily (again)

KALLIE — Wed, 06 Apr 2016 01:14:40 GMT

@KentuckyWoman wrote:
@Karnerblue wrote:
I would require the option to return an item.
I refuse to shop with an online retailer if they do not offer the option to return any item. Things can look one way online and be totally different when you see it in person. Nope, can't do that.

I AGREE. I don't shop anywhere that doesn't accept returns. I've also found better bargains and lower prices than what is on Zulily.

ETA - for example, Zulily is selling a set of festival optic highball glasses under their Cinco de Mayo things for $27.99 for a set of four. Costco had the same glasses, a set of 6, for $10. I bought 2 sets, 12 glasses, for $20.

Re: Zulily (again)

Say Nay — Mon, 04 Apr 2016 00:49:51 GMT

I tried them. I purchased what looked to be a very nice top. I was shocked by the poor quality and the strong chemical smell. I emailed a return request and got the spiel about their policy of no returns but they would make an exception in my case. That was the absolute last time I ordered from them. Never again.

Re: Zulily (again)

KentuckyWoman — Mon, 04 Apr 2016 00:57:53 GMT

@Noel7 wrote:
@KentuckyWoman wrote:
@Karnerblue wrote:
I would require the option to return an item.
I refuse to shop with an online retailer if they do not offer the option to return any item. Things can look one way online and be totally different when you see it in person. Nope, can't do that.
******************************

Too bad. You are both missing out on great deals.

I'm glad you enjoy shopping there. My neighbor shops there all the time, loves it and yes she has ordered things she didn't like but could not return.

But for me personally it isn't a great deal if I don't love it and can't send it back. I would just prefer to know up front that the item is refundable if I don't like it. Just my preference.

Re: Zulily (again)

hopi — Mon, 04 Apr 2016 01:32:52 GMT

Items will come damaged or broken they can't just say spend this money at your own risk - the prices are not that good for most items.

Re: Zulily (again)

Scooty — Mon, 04 Apr 2016 01:45:52 GMT

I ordered a white wicker glider chair for my porch which was sold by Plow & Hearth. Plow & Hearth wanted $299 plus an extra $50 for shipping. I paid $240 at zulilly which was broken into two monthly payments. And they charged $9.95 for shipping. It shipped within a week and I love it. I've ordered a few knick-knack items from them and was happy with everything. I've ordered magazine subscriptions like Martha Stewart and Country Living at a discount. I wouldn't order clothes or shoes from them. I enjoy getting their daily e- mail.

Re: Zulily (again)

HappyDaze — Mon, 04 Apr 2016 01:49:45 GMT

@Noel7 wrote:
@KentuckyWoman wrote:
@Karnerblue wrote:
I would require the option to return an item.
I refuse to shop with an online retailer if they do not offer the option to return any item. Things can look one way online and be totally different when you see it in person. Nope, can't do that.
******************************

Too bad. You are both missing out on great deals.

Oh I so agree! You just have to be a smart shopper.