topic Re: Reviews On Items in Community Chat

Reviews On Items

elated — Tue, 05 Apr 2016 18:08:28 GMT

Have you ever read reviews and the item is rated as 4 stars? Yet, when you start looking through them many are returning the item because of color, fit ,sizing or material. I do not understand why customers are rating them high and returning the item. It encourages customers to buy this item. Very deceptive.

Re: Reviews On Items

truffle — Tue, 05 Apr 2016 18:55:25 GMT

I noticed this too and it gives an incorrect composite rating. Reason for it is loyalty to a brand and pressure from peers. On the forums, it is not appreciated if your review is negative from the diehard fanatics of a few brands. On a review, if you give an item a low rating, you will get dinged by a no vote that your review was not helpful (even though it was).

Re: Reviews On Items

2blonde — Tue, 05 Apr 2016 19:00:33 GMT

I've also noticed the opposite happening. A customer will rave about a product, but only give it 3 or 4 stars because it took too long to arrive, or they didn't like the packaging.

Re: Reviews On Items

151949 — Tue, 05 Apr 2016 19:22:35 GMT

In general,It is my opinion that the reviews on this site are useless.As previously stated by another poster some of the cliques will blackball a poster if she dares give anything in their favorite product line a neg review.They will also really pile on a none clique member for doing so.

Re: Reviews On Items

Cakers3 — Tue, 05 Apr 2016 19:45:21 GMT

@elated wrote:
Have you ever read reviews and the item is rated as 4 stars? Yet, when you start looking through them many are returning the item because of color, fit ,sizing or material. I do not understand why customers are rating them high and returning the item. It encourages customers to buy this item. Very deceptive.

The item may not have been a good purchase - it may not have looked good on the customer or the coloring was not flattering - that doesn't negate the item overall.

Reviews are like that all over - I've seen shoes with dozens of 4**** ratings on another site and along will come one customer givine only 1* because the shoes didn't fit. LOL

Re: Reviews On Items

chickenbutt — Tue, 05 Apr 2016 19:55:32 GMT

There are, unfortunately, a lot of reviews that seem to get past the people who scrutinize them before posting. Well, maybe it's not actual people, but a keyword automated system that lets them go, as others have said here in the past.

The ones that are almost as irksome as the ones devoid of actual pertinent information, for me anyway, are the ones posted by people who didn't even purchase the product, or some who say they did purchase it and can't wait to get it. Uh, ok...SMH

Re: Reviews On Items

Cakers3 — Tue, 05 Apr 2016 20:01:02 GMT

@chickenbutt wrote:
There are, unfortunately, a lot of reviews that seem to get past the people who scrutinize them before posting. Well, maybe it's not actual people, but a keyword automated system that lets them go, as others have said here in the past.

The ones that are almost as irksome as the ones devoid of actual pertinent information, for me anyway, are the ones posted by people who didn't even purchase the product, or some who say they did purchase it and can't wait to get it. Uh, ok...SMH

@chickenbutt Some sites will verify that the reviewer did indeed purchase the item but I agree that somebody shouldn't be reviewing if they purchased but haven't received it yet or worse - never even bought the darn thing in the first place.

Re: Reviews On Items

chickenbutt — Tue, 05 Apr 2016 20:03:45 GMT

Hi Cakers! Long time no see.

Unfortunately, there are reviews here at QVC that seem to get by where the reviewer actually states in the review that they haven't purchased the item.

It's usually something like 'I didn't purchase this item because it looks too xxxx' and then they give it one star. Or 'I hope I can afford to purchase this soon because it looks great' - five stars.

They really should make it where that account number needs to have purchased the item before the system lets a review through. Unfortunately, that would cut out reviews from gift recipients, but the purchaser can still do that in lieu of the other person. I've done that where the person tells me all the things they like about the item, etc, after using it for a while. Then I can review it for them.

Re: Reviews On Items

Sawn — Tue, 05 Apr 2016 20:28:44 GMT

When it comes to qvc, if I read more than one negative review about the product itself, I don't purchase! I agree that some reviews get ridiculous and aren't about the item. But every time I've gone ahead and bought something, particularly clothing, that just a few people have reviewed negatively, I seem to always end up returning it. Maybe it's just me, lol.

Re: Reviews On Items

Tantallum — Tue, 05 Apr 2016 20:32:21 GMT

I too have seen this and been baffled by it. If you did not keep it, and essentially were out $10 on round trip shipping because you had to send something back, why on earth would you give it 4 stars? On the other hand, I have seen what looks like an otherwise very good review but given 2 stars ??

and I agree with the other poster who said that your review will get down-voted as unhelpful if it is a negative review. I have posted a couple of negative reviews that I thought were full of very useful information (for example one pair of shoes, that they run very narrow but that I otherwise really liked the look so it was a shame but they were going back). I agree that there are die-hard brand fans that go around down voting any negative review, just like they come to these boards and accuse people of having an agenda if they dare have something less than positive to say about their beloved brand.

Re: Reviews On Items

scotnovel — Tue, 05 Apr 2016 20:42:37 GMT

@elated wrote:
Have you ever read reviews and the item is rated as 4 stars? Yet, when you start looking through them many are returning the item because of color, fit ,sizing or material. I do not understand why customers are rating them high and returning the item. It encourages customers to buy this item. Very deceptive.

I don't think it is necessarily deceptive to give something 4 stars and yet return it. I might think that an item is of nice quality, well made, and with material of decent weight but am returning it because it doesn't fit ME right. If it is a sizing issue based on the info that they have given that is one thing, but it just may be that it doesn't fit some aspect of my body that is particular to me or I decide that pattern isn't right for me.

I remember giving a purse high marks because it was very nice quality, good color, and a decent price but I decided it was simply too large for me so I returned it and said that in the review. Why would I give a high quality item only 1 or 2 stars, when it was a 4 or 5 star item, just because I decided it wasn't right for me?

Re: Reviews On Items

Kachina624 — Tue, 05 Apr 2016 21:03:53 GMT

I've occasionally given an item I returned 5 stars. It could be an excellent product but not work for or fill my needs. I received the beautiful orYany TSV handbag which is gorgeous but it's too big and bulky for me so I'm returning it and will give it 5 stars.

Re: Reviews On Items

GCR18 — Tue, 05 Apr 2016 21:20:21 GMT

I love the 1 star reviews because the item didn't come in petite.