topic Re: Bizarre phone experience in Community Chat

Bizarre phone experience

hoosieroriginal — Sun, 20 Mar 2016 16:04:35 GMT

I had the weirdest thing happen the other day. I had been out shopping - had phone in purse. Came home and getting ready to make a phone call. My phone asked me to set it up again (I have a Tracfone). I thought this was strange. Then when I went to make a call, ALL of my contacts were gone, all of my apps missing on my phone. Is there a device someone can use by walking by you to take all of your information from your phone? (Luckily I had written down all of my contact info just a few days before because I had ordered the new Tracfone from HSN and ended up sending it back because people were saying they couldn't get their 1350 free minutes).

Re: Bizarre phone experience

missy1 — Sun, 20 Mar 2016 16:18:17 GMT

There are applications that can steal phone data. Not saying this happened.

Re: Bizarre phone experience

Plaid Pants2 — Sun, 20 Mar 2016 16:19:17 GMT

I don't know, but off of the top of my head, I would guess maybe your battery compleatly drained?

Did you walk by any store security systems that might use magnets?

Can magnets even wipe a phones memory?

I don't know.

I'm sorry that I am of no help, but this is what came in to my mind.

Re: Bizarre phone experience

CatsyCline — Sun, 20 Mar 2016 16:24:38 GMT

did you initiate service with the new Tracfone before returning?

Re: Bizarre phone experience

ValuSkr — Sun, 20 Mar 2016 16:27:18 GMT

That would be quite disconcerting. I'd contact Tracfone, hoping they'd be able to shed some light on the situation.

Re: Bizarre phone experience

GCR18 — Sun, 20 Mar 2016 17:06:27 GMT

I have no experience with this. It does sound like you went by something or someone and your phone memory was erased. When I've switched to a new tracfone, everything stayed on the old phone until I deleted it.

Re: Bizarre phone experience

Suziepeach — Sun, 20 Mar 2016 17:16:44 GMT

@hoosieroriginal, I would also contact Tracfone immediately,and I agree hope they can shed some light on this situation. Please let us know the outcome!

Re: Bizarre phone experience

hoosieroriginal — Sun, 20 Mar 2016 17:21:40 GMT

@ashleigh dupray wrote:
did you initiate service with the new Tracfone before returning?

@CatsyCline - No never even opened the box after I read the bad reviews.

Re: Bizarre phone experience

Stray — Sun, 20 Mar 2016 17:39:34 GMT

@hoosieroriginal wrote:
I had the weirdest thing happen the other day. I had been out shopping - had phone in purse. Came home and getting ready to make a phone call. My phone asked me to set it up again (I have a Tracfone). I thought this was strange. Then when I went to make a call, ALL of my contacts were gone, all of my apps missing on my phone. Is there a device someone can use by walking by you to take all of your information from your phone? (Luckily I had written down all of my contact info just a few days before because I had ordered the new Tracfone from HSN and ended up sending it back because people were saying they couldn't get their 1350 free minutes).

@hoosieroriginal- I know you said you had your contacts but the carrier companies do keep backups and can retrieve your information. I had that happen but not after a phone call and Verizon assisted me.

Re: Bizarre phone experience

Montana — Sun, 20 Mar 2016 17:42:04 GMT

@hoosieroriginal, do a google search - perhaps "contacts and apps disappeared from Tracfone". Try various terms. I did a quick look and this has happened to others.

Re: Bizarre phone experience

CatsyCline — Sun, 20 Mar 2016 18:25:41 GMT

@hoosieroriginal wrote:
@ashleigh dupray wrote:
did you initiate service with the new Tracfone before returning?
@CatsyCline - No never even opened the box after I read the bad reviews.

@hoosieroriginal i sent the LG Power back for the same reason - bad reviews. never opened the box. the LG Sunset is the 99% same as the LG Power except the Sunset is 4G

hope you get your fone data back!!

Re: Bizarre phone experience

hoosieroriginal — Sun, 20 Mar 2016 18:30:18 GMT

@ashleigh dupray wrote:
@hoosieroriginal wrote:
@ashleigh dupray wrote:
did you initiate service with the new Tracfone before returning?
@CatsyCline - No never even opened the box after I read the bad reviews.
@hoosieroriginal i sent the LG Power back for the same reason - bad reviews. never opened the box. the LG Sunset is the 99% same as the LG Power except the Sunset is 4G

hope you get your fone data back!!

@CatsyCline - HSN screwed up - they said there wasn't a pin code needed, it was built into the phone to get the extra minutes. People calling to activate their phones were all asked for a pin number and couldn't get their 1350 minutes. You would think HSN could have figured this out before shipping out all of those phones. I'm sure they got a ton sent back. Too bad, it was a really nice phone, but the reason I bought it was for the minutes.

Re: Bizarre phone experience

missy1 — Sun, 20 Mar 2016 18:32:26 GMT

@Montana wrote:
@hoosieroriginal, do a google search - perhaps "contacts and apps disappeared from Tracfone". Try various terms. I did a quick look and this has happened to others.

I have/had several of these phones, and I have did not have this problem.

The only problem so far has been buying phone cards to load the minutes. A lot of time their system is busy. I either have success with putting the pin online, or with a rep.