topic Computer Help Please in Community Chat

Computer Help Please

meem120 — Tue, 01 Mar 2016 15:14:47 GMT

For the last several weeks, I have been unable to click on the TSV. My computer icon just spins and the fan comes on on my Mac Pro laptop. I tried another browser, Firefox, instead of Safari, the same thing happens. I dont have any problems with clicking on any other items on the site. I can click on it and it comes up fine. It doesnt happen on any other site. Could someone tell me what I can do? Is it my computer, the site, the browser? I'm at a loss.

Re: Computer Help Please

Preds — Tue, 01 Mar 2016 15:30:30 GMT

I have had this problem several times, too. It seems to just be on this website so I assume it is their problem and not our computers. After a while everything gets back to normal. Good Luck.

Re: Computer Help Please Moderators Help!

meem120 — Tue, 01 Mar 2016 15:35:39 GMT

Thanks Preds, I just couldnt figure it out. But you would think someone ar the Q woulkd make this a priority. If you cant get to the TSV, you cant buy.. I hope one of the moderators will see this and look into it. It would be very helpful

Re: Computer Help Please

Allegheny — Tue, 01 Mar 2016 16:18:20 GMT

@meem120

I started having the same problem before Christmas. Not only with the TSV but also newer items that the Q added to their inventory.

I thought it was because I had upgraded to El Capitan, because I didn't have an issue until after upgrading. I briefly conversed with one of the moderators and they couldn't come up with a solution but said they would pass the information on. I still feel that it is the way Q is entering the information into their system that is causing this problem.

Someone on the electronics forum suggested I download and use Firefox. I did do that. While I still use Safari as my primary browser, whenever I have a problem opening items on the Q, I go to Firefox and am able to view them.

I wish I had an answer for you. I truly feel the problem is on QVCs end.

Re: Computer Help Please

JustJazzmom — Tue, 01 Mar 2016 16:21:15 GMT

What I find interesting is that every Sunday, this site loads slower than the rest of the week and it's not the browser I use that is at fault.

Re: Computer Help Please

hennypenny — Tue, 01 Mar 2016 16:23:37 GMT

I have the same problem. I use safari. I have contacted the Q and no one has answers. For me it has been going on for months.

Re: Computer Help Please

2blonde — Tue, 01 Mar 2016 16:28:04 GMT

If changing browsers to Firefox made difference, it could be a security issue. This may sound silly, but sometimes just refreshing your screen after you are on the home page can solve a webpage problem.

Re: Computer Help Please

meem120 — Tue, 01 Mar 2016 16:31:00 GMT

At first, I just thought WOW, the site must be extremely busy. I was thinking because it was the TSV, maybe everyone was on line looking at it, so I just couldnt get through. I no longer think that is the case. It happens pretty much everyday now and I try at all diffrent times of the day and evening. I dont know what the heck they are doing but I wish they would fix it. It is uniquw to this site, It doesnt happen anywhere else.

Re: Computer Help Please

Brittany-QVC — Tue, 01 Mar 2016 16:38:16 GMT

@meem120 Sorry to hear that this has been happening. I am going to forward this to our IT Department and let them know that several posters have been experiencing this as an ongoing issue.

In the meantime, I would recommend the following:

1. Clear your browsing history including cookies

2. Make sure that your browser is the most current version

3. Reboot your device

Hopefully we'll get this resolved shortly!

Re: Computer Help Please

jaxs mom — Tue, 01 Mar 2016 16:43:56 GMT

I don't have a macbook, I have an imac but when was the last time you restarted your computer?

Re: Computer Help Please

Ainhisg — Tue, 01 Mar 2016 16:54:41 GMT

I have a new Macbook Pro with the latest OS. It doesn't matter if I use Safari or Firefox, some items on QVC will not load for me. It seems to be mainly electronic items. If I do a search, the search page comes up, but if I click on an item, it will go to it but will stop loading. To order the latest Shark vacuum TSV, I had to use my tablet to watch the video and order. Same for the last LePan TSV. I can load, watch, and buy most other items but can't most electronics. I have cleared history, caches, etc., shut down the laptop and so forth, but electronic items will not load. ETA...QVC is the only website on which this occurs.

Re: Computer Help Please

Allegheny — Tue, 01 Mar 2016 17:19:07 GMT

@Brittany-QVC

Just for background, I posted in Electronics Forum back on October 20th about this issue. I also use a MacBook Pro. By using Firefox instead of Safari I am able to access items. But am still curious why they won't display with Safari.

Re: Computer Help Please

Brittany-QVC — Tue, 01 Mar 2016 17:22:15 GMT

@Allegheny Thank you for the background information! Our IT Department is looking into this now, hopefully since it's with a specific browser they will be able to identify the problem more quickly. Happy to hear that there is a work around though, that could be helpful to others looking to access the website!

Re: Computer Help Please

meem120 — Tue, 01 Mar 2016 18:09:43 GMT

Thank you Brittany, I have done all the things you suggested, almost everyday since the problem began and it doesnt help. I also restart my computer every morning, so it can't be that. Thank you everyone for your help. Maybe Brittany can get the PTB to adddress this. Thank you

Re: Computer Help Please

Brittany-QVC — Tue, 01 Mar 2016 18:28:43 GMT

@meem120 Absolutely! I'll make sure that they are aware and keep my fingers crossed for you!

Re: Computer Help Please

meem120 — Tue, 01 Mar 2016 18:32:25 GMT

Thank you Britt! Your'e a sweetie!

Re: Computer Help Please

MidNight — Tue, 01 Mar 2016 18:42:54 GMT

I have had the same problem with a Chromebook...Last time i cleared cookies a box came up and said i can do a certian thing to go incognito so nobody can track me and when i did this no more problems..I press shift/ctrl and N at same time and a new widow opens with a little man head with hat and glasses..To funny!.Qvc is the only website i have problems with.I have even had it where i could not buy anything or log into my account until i cleared everything.

Re: Computer Help Please

hennypenny — Tue, 01 Mar 2016 18:47:07 GMT

Brittany, thank you for helping us with this issue.

I have an imac if that helps.

I have shut down, eliminated cookies, done everything I can think of.

Re: Computer Help Please

dooBdoo — Tue, 01 Mar 2016 19:13:16 GMT

@meem120, @Allegheny, @Brittany-QVC, @hennypenny, @Preds, @JustJazzmom, @2blonde, @jaxs mom, @Ainhisg

Please see the thread, "Problem Viewing Items on QVC," in the Electronics forum. I'm not feeling well today, but I hope the other thread will offer some ideas and I'll try to check back later.

This has been a known problem for quite some time. It is not a new problem. In general, other than for mobile devices, Safari is not a great choice for the Q website. Firefox has some problems (which seem to have worsened on some devices with each release since v.43), so Chrome might be the best bet right now.

(link to thread goes to: http://community.qvc.com/t5/Electronics/Problem-Viewing-Items-on-QVC/td-p/2231275)

Re: Computer Help Please

skuggles — Tue, 01 Mar 2016 21:40:08 GMT

I have macbook pro el capitan and safari won't load one thing from the Q website. I just checked.The banners have headings on top of one another for starters. But I get the spinning ball that just stops after a bit, thus killing the page, so that I can no longer click on any link on it. I never use safari so it hasn't been a problem with me. Use Chrome browser. I have few problems with the site using that.