topic Re: Did you know... in Community Chat

Did you know...

arizonans — Fri, 19 Feb 2016 15:38:52 GMT

that you are not allowed to register complaints with QVC? They delete anything that is negative, and their customer service people are extremely condescending?

You will never get an acknlowgement that you have a valid complaint, and you finally are so upset you don't shop for months. Then you shop again hoping things are different, and they are not.

I don't know what has happened to QVC in the last 18 months, but it is not good.

Re: Did you know...

Brittany-QVC — Fri, 19 Feb 2016 15:42:50 GMT

Hi @arizonans , We'd be happy to take a look into your concerns if you e-mail us at QVCSocialTeam@QVC.com.

Brittany

Re: Did you know...

millieshops — Fri, 19 Feb 2016 16:24:51 GMT

I don't know that at all.. I called yesterday with a complaint about the condition of a product just delivered. CS listened carefully, took the info, apologized (although I suspect the error belongs to the vendor's manufacturer!), put a note in my file about return postage,and could not have been more polite to me. She was so good that by the time we finished, I was calmed down and could make my own decision regarding the return.

Too bad OP didn't get the same CS rep - or maybe she did. We''ll never know. I just know my own experiences with QVC CS have been excellent.

Re: Did you know...

I am still oxox — Fri, 19 Feb 2016 16:34:45 GMT

Re: Did you know...

I am still oxox — Fri, 19 Feb 2016 17:26:58 GMT

My orignal message did not come thru.

I asked who the OP was before since, she only has two posts and this is rather nasty for a newbie

Re: Did you know...

Noel7 — Fri, 19 Feb 2016 17:35:08 GMT

@I am still oxox wrote:
My orignal message did not come thru.

I asked who the OP was before since, she only has two posts and this is rather nasty for a newbie

************************************

We have had continual attacks on QVC for a couple of months now. All from newly registered names we have never heard of who never come back.

IMO it's all a set-up.

Re: Did you know...

chickenbutt — Fri, 19 Feb 2016 17:44:35 GMT

Agree with Noel. Just another hit 'n run. I hope Brittany isn't holding her breath, waiting for this poster to return or contact her.

Re: Did you know...

Pook — Fri, 19 Feb 2016 18:32:10 GMT

Since the OP didn't explain what she had a complaint about it may very well be it wasn't something QVC did that was actually wrong. OP may or may not have been the one nasty and condescending to CS. She apparantly has had other "problems" and that seems odd that she should be unfortunate to have legitimate issues. Why post here if the spesifics are not explained. In all the years I've shopped here I have never had a complaint about QVC's CS as any problems were quickly rectified.

Re: Did you know...

susan kay — Fri, 19 Feb 2016 18:51:33 GMT

Obviously, anything is possible, but I rate QVC as having GREAT customer service. I've been a customer since the beginning, and they have always been very respectful and helpful. That's not to say that I couldn't get someone with an attitude who doesn't belong in the CS department, but it hasn't happened yet.

Re: Did you know...

GCR18 — Fri, 19 Feb 2016 23:01:58 GMT

Sounds like the OP may have posted negative feedback on Facebook. Can't think where else since it wasn't on the forum. Yes, I would imagine negative feedback on Facebook is deleted.

Re: Did you know...

ChynnaBlue — Fri, 19 Feb 2016 23:06:01 GMT

For a place that doesn't allow complaints, this forum is sure full of them.

Re: Did you know...

KatieB — Fri, 19 Feb 2016 23:41:03 GMT

@Noel7 wrote:
@I am still oxox wrote:
My orignal message did not come thru.

I asked who the OP was before since, she only has two posts and this is rather nasty for a newbie
************************************

We have had continual attacks on QVC for a couple of months now. All from newly registered names we have never heard of who never come back.

IMO it's all a set-up.

A ser-up for what??????????????

Re: Did you know...

Jacie — Fri, 19 Feb 2016 23:46:19 GMT

I have been with QVC for a long time, never had any problems when I needed to contact CS. I have always been treated really well and any issue resolved with lightening speed.

Hope you get this all taken care of to your satisfaction!

Re: Did you know...

Kachina624 — Sat, 20 Feb 2016 00:29:54 GMT

Is there a full moon?

Re: Did you know...

shell garden — Sat, 20 Feb 2016 00:32:56 GMT

@Kachina624 wrote:
Is there a full moon?

I ran outside to look and a big ole' wolf howled at me.

Re: Did you know...

shell garden — Sat, 20 Feb 2016 00:34:04 GMT

QVC's customer service is probably one of the best in the business, at least I think so.

New poster, huh?

Re: Did you know...

stevieb — Sat, 20 Feb 2016 01:21:01 GMT

Compared to some of the customer service I've experienced recently, I'd say QVC is still doing a reasonably good job. Not, perhaps, like it used to be, but better than many other businesses. It's unforrtunate, but most business talk about good customer service but very few are structured to actually deliver it.