topic Re: People with Comcast in Community Chat

People with Comcast

JillyMarie — Mon, 15 Feb 2016 16:36:00 GMT

Are you experiencing problems with TV (only getting about 10 or so channels) and the Comcast website? Also, when I call the customer service number I get disconnected. I did pay my bill so that's not the problem.

Re: People with Comcast

Scooby Doo — Mon, 15 Feb 2016 16:39:39 GMT

@JillyMarie wrote:
Are you experiencing problems with TV (only getting about 10 or so channels) and the Comcast website? Also, when I call the customer service number I get disconnected. I did pay my bill so that's not the problem.

Yes, I didn't have TV this morning, but it just now came back on.

Re: People with Comcast

Chrystaltree2 — Mon, 15 Feb 2016 16:40:29 GMT

Yes! I can't get any of my shopping channels, I only have a handful of stations. I was watching a movies so I don't know when the problem started. Comcast has been full of problems lately. I'm waiting it out, I assume Comcast will fix it soon. I don't want to call or go online for help because every time I do, I end up with internet problems and that means another....longer call.

Re: People with Comcast

JillyMarie — Mon, 15 Feb 2016 16:45:25 GMT

@Chrystaltree2 wrote:
Yes! I can't get any of my shopping channels, I only have a handful of stations. I was watching a movies so I don't know when the problem started. Comcast has been full of problems lately. I'm waiting it out, I assume Comcast will fix it soon. I don't want to call or go online for help because every time I do, I end up with internet problems and that means another....longer call.

Wow. I wonder if they punish customers who dare to complain.

Re: People with Comcast

Mmsfoxxie — Mon, 15 Feb 2016 16:50:26 GMT

Yes. At 9:30 am, I turned to Turner Classics to watch a movie and all I got was a black screen. Other channels were black as well. Just came back on but it's too late to watch my movie. Oh, well.

Re: People with Comcast

dooBdoo — Mon, 15 Feb 2016 17:02:08 GMT

@JillyMarie, @Scooby Doo, @Chrystaltree2, @Mmsfoxxie

Yes.

You can always check online if you have problems.

Just type in something like "Comcast down" and you'll see many websites which report outages for the website or service you're looking for.

Take a look at this graph and all the reports at this safe link:

http://downdetector.com/status/comcast-xfinity

And here's the outage map:

http://downdetector.com/status/comcast-xfinity/map/

Re: People with Comcast

PinkyPetunia — Mon, 15 Feb 2016 16:56:04 GMT

I haven't had any trouble with Comcast. I am in NJ. Where are you people who are experiencing difficulties?

Re: People with Comcast

dooBdoo — Mon, 15 Feb 2016 17:06:44 GMT

One of several news reports:

Comcast outage affecting customers nationwide

"We are following developing news of a major outage at Comcast cable.

This is the live map from Comcast, showing the cable outage locations.

You can see all the red in the Bay Area.

Also the East Coast, the Southeast, and Chicago area are all affected.

We have been trying to get a comment from Comcast but so far we have not been able to get through.

A lot of people are tweeting the same thing - that they can't reach customer service.

We are continuing to work this story and we'll keep you updated.

Click here to see the live outage map and to report your service disruption."

source: http://www.ktvu.com/news/91936701-story

Re: People with Comcast

JeanLouiseFinch — Mon, 15 Feb 2016 16:58:32 GMT

Same here. I called Comcast and just kept getting a busy signal. It's starting to come back now.

Re: People with Comcast

dooBdoo — Mon, 15 Feb 2016 16:59:19 GMT

@PinkyPetunia wrote:
I haven't had any trouble with Comcast. I am in NJ. Where are you people who are experiencing difficulties?

@PinkyPetunia, The map at at the link I posted shows you where the reported outages are located. Here it is again:

http://downdetector.com/status/comcast-xfinity/map/

Re: People with Comcast

de1rdre — Mon, 15 Feb 2016 16:59:43 GMT

I am in northern Virginia and lost all TV this morning. Phone and internet OK. When I called Comcast to report the outage, I got a recorded message to the effect that due to emergency conditions they could not answer the call....call back later. Emergency? There are 4 inches of snow. This is an emergency?

Re: People with Comcast

shell garden — Mon, 15 Feb 2016 17:00:41 GMT

I have comcast and I could only get local channels for about 2 hours this morning. (10 am til 12 noon). It just came back on to watch other channels. Must have been a glitch or they were working on something. Who knows?

Re: People with Comcast

esmeraldagooch — Mon, 15 Feb 2016 17:03:52 GMT

With all the problems with the fiber optic lines cut in the bay area this may just be a new (terror) threat.

http://www.cnn.com/2015/07/01/tech/california-fiber-optic-cable-cuts/index.html

http://www.thedailybeast.com/articles/2015/07/04/who-s-cutting-california-internet-cables-the-fbi-has-no-idea.html

Re: People with Comcast

dooBdoo — Mon, 15 Feb 2016 17:01:24 GMT

@de1rdre wrote:
I am in northern Virginia and lost all TV this morning. Phone and internet OK. When I called Comcast to report the outage, I got a recorded message to the effect that due to emergency conditions they could not answer the call....call back later. Emergency? There are 4 inches of snow. This is an emergency?

@de1rdre, The emergency is the fact that they have a major problem spanning the entire country, so their support lines were overwhelmed with calls.

Re: People with Comcast

shell garden — Mon, 15 Feb 2016 17:03:07 GMT

@esmeraldagooch wrote:
With all the problems with the fiber optic lines cut in the bay area this may just be a new (terror) threat.

I don't think so, esmerald....mine just came back on after being gone for 2 hours.

Re: People with Comcast

hoosieroriginal — Mon, 15 Feb 2016 17:11:29 GMT

It was just on local news at noon that parts of several states the coverage is out.

Re: People with Comcast

naturalfan — Mon, 15 Feb 2016 17:12:27 GMT

I have not turned on the television yet but phone and internet connection is working. Comcast has got to be the worst cable provider ever. I had to call them at least twice a week (probably more than that) over the past month or two. One of the problems I encountered was that I could not change the channel and this happened more than once. Phone often goes out - not to mention internet problems. And of course, they charge an arm and a leg for their service.

Re: People with Comcast

Allegheny — Mon, 15 Feb 2016 17:16:59 GMT

I do the same thing as dooBdoo, check online.

Its a complicated system, way beyond my knowledge base.

Last week my neighbor called me on his cell phone asking if we had phone service. We did, he didn't. He called a friend who works for Comcast, who told him the company was adding lines which was affecting the phone service for some customers. He had him unplug and replug his modem and the phones operated again.

It would be nice if they could initiate some notification system that would alert customers when they were experiencing issues.

Re: People with Comcast

CelticCrafter — Mon, 15 Feb 2016 17:19:50 GMT

I just got off the phone with my brother-in-law, he hasComcast and lives just south of Atlantic City and he said his television was out.

Re: People with Comcast

LilacTree — Mon, 15 Feb 2016 17:19:59 GMT

Yes. All I could get was 'Mayberry,' which I never watched in the first place.

I just turned it off. They will fix it.