topic Re: Question for the Moderators in Community Chat

Question for the Moderators

Perkup — Mon, 01 Feb 2016 16:08:15 GMT

I would like to understand the criteria for removing posts that relate to another retail source.

I notice that you often remove posts that relate to something being offered by a B&M store or something containing a coupon code. Why then do you not remove posts that refer to other shopping channels. Aren't they also in competition with QVC - in fact more so than a B&M store.

Could you please explain why one is a competitor and the other is not?

Re: Question for the Moderators

sunshine45 — Mon, 01 Feb 2016 16:12:13 GMT

while i enjoy getting coupon codes (and there are lots of places to get them on the internet), i understand in a way why they delete those.

i am glad that they allow us to talk about other retailers. i think as long as it doesnt have a direct link or a coupon code they allow the posts and threads to remain.

Re: Question for the Moderators

truffle — Mon, 01 Feb 2016 19:12:35 GMT

Albany recently stated that Qvc has 117 million viewers so what's the big deal if someone posts a coupon code for another retailer. I think the removal is just petty nonsense.

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debic — Mon, 01 Feb 2016 19:19:50 GMT

@truffle wrote:
Albany recently stated that Qvc has 117 million viewers so what's the big deal if someone posts a coupon code for another retailer. I think the removal is just petty nonsense.

I'm pretty sure if you went to any internet and posted a sale from Q it wouldn't go over well.

Re: Question for the Moderators

Plaid Pants2 — Mon, 01 Feb 2016 19:25:38 GMT

Just like you can't stand in the middle of Penny's, and shout, "Hey! Great deal at Macy'!" you can't post codes for another retailer here.

Are people going to pout and sulk about not being able to stand in the middle of Penny's and shout about Macy's sales?

It's the same dang difference.

Re: Question for the Moderators

proudlyfromNJ — Mon, 01 Feb 2016 19:36:16 GMT

It is listed in the community standards. It is not the moderators rule. It is a rule of QVC.

Re: Question for the Moderators

lucymo — Mon, 01 Feb 2016 19:40:20 GMT

We are allowed to tell people that we see a good deal on another retailer site just don't post codes or links for that site. If I remember correctly the rules state that. I've posted about finding stuff at other retailers and people can go check it out without having a link. They've never poofed those post......so far. :-)

Re: Question for the Moderators

truffle — Mon, 01 Feb 2016 19:41:13 GMT

@proudlyfromNJ wrote:
It is listed in the community standards. It is not the moderators rule. It is a rule of QVC.

When was it added?

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debic — Mon, 01 Feb 2016 19:42:36 GMT

@truffle wrote:
@proudlyfromNJ wrote:
It is listed in the community standards. It is not the moderators rule. It is a rule of QVC.
When was it added?

I believe it came with the update.

Re: ...

truffle — Mon, 01 Feb 2016 19:43:42 GMT

@debic wrote:
@truffle wrote:
@proudlyfromNJ wrote:
It is listed in the community standards. It is not the moderators rule. It is a rule of QVC.
When was it added?
I believe it came with the update.

Thank you

Re: Question for the Moderators

Burnsite — Mon, 01 Feb 2016 21:56:59 GMT

Posting of direct links to other sites may not be related to sales at all, but to the fact that malware and viruses are rather often transmitted by those direct links. Then QVC would be held responsible when their customers' computers slowed down or stopped working.

Re: Question for the Moderators

Perkup — Mon, 01 Feb 2016 22:56:02 GMT

Hey, folks. I just don't quite understand why they have a problem with B&M stores and no problem with other shopping channels. I don't use coupon codes anyway because I rarely shop elsewhere where they do offer coupons.

Except for Winn Dixie, where I use all the coupons I can get. Nuff Said.

I've read their rules and regs.

Re: Question for the Moderators

Moonchilde — Tue, 02 Feb 2016 00:08:03 GMT

@Burnsite wrote:
Posting of direct links to other sites may not be related to sales at all, but to the fact that malware and viruses are rather often transmitted by those direct links. Then QVC would be held responsible when their customers' computers slowed down or stopped working.

This is precisely the reason, and it has been stated on the forums and it's in the guidelines/rules. It's because QVC does not want to be responsible for live links to ANY other site. It's not at all unusual (and in fact common) for people to disguise a website, call it something benign, and when you click on it, the site is either data-mining or malware/virus. It is everywhere. And QVC is not going to click on every link anyone posts just to check. Why should they? They have stated "no live links" as part of the rules. It could be a live link to the American Cancer Society and it would still be a "no."

Re: Question for the Moderators

nunya — Tue, 02 Feb 2016 00:20:58 GMT

So no links at all or just ones to other shopping sites?

(I'm confused because they have the button to insert a link.)

Re: Question for the Moderators

dooBdoo — Tue, 02 Feb 2016 00:45:47 GMT

@Burnsite wrote:
Posting of direct links to other sites may not be related to sales at all, but to the fact that malware and viruses are rather often transmitted by those direct links. Then QVC would be held responsible when their customers' computers slowed down or stopped working.

While I wish that were true, it can't be the reason because they allow all other links (to articles, sites related to support or advice, etc.).

(eta: As an example, some of us regularly post direct links to tech support info and those are always allowed to remain in place.)

Also, in their very detailed "General Terms and Conditions" (section 7. Disclaimer and Limitation of Liability as to the QVC.com Site and Content) they state they are not responsible for any potential damage from other linked sites.

link goes to: http://www.qvc.com/GeneralTermsandConditions.content.html

(By the way, disallowing coupon codes and certain retail site links isn't new to this platform. It's been in the Standards for Participation, and enforced, as long as I've been posting here.)

Re: Question for the Moderators

dooBdoo — Tue, 02 Feb 2016 00:40:49 GMT

@NUNYA wrote:
So no links at all or just ones to other shopping sites?
(I'm confused because they have the button to insert a link.)

They do allow links, @nunya. The only prohibited links seem to be to retail sites or to sites which violate their guidelines (so says the Standards: "Do not post web addresses (URLs) for, or links to, outside sites that violate these guidelines.").

Re: Question for the Moderators

dooBdoo — Tue, 02 Feb 2016 00:30:27 GMT

@Moonchilde wrote:
@Burnsite wrote:
Posting of direct links to other sites may not be related to sales at all, but to the fact that malware and viruses are rather often transmitted by those direct links. Then QVC would be held responsible when their customers' computers slowed down or stopped working.

This is precisely the reason, and it has been stated on the forums and it's in the guidelines/rules. It's because QVC does not want to be responsible for live links to ANY other site. It's not at all unusual (and in fact common) for people to disguise a website, call it something benign, and when you click on it, the site is either data-mining or malware/virus. It is everywhere. And QVC is not going to click on every link anyone posts just to check. Why should they? They have stated "no live links" as part of the rules. It could be a live link to the American Cancer Society and it would still be a "no."

@Moonchilde, I looked and I don't see anything in their Standards for Participation or their General Terms and Conditions saying "no live links." And, as mentioned before, we have a working feature in the toolbar which makes it easy for us to insert these links.

Re: Question for the Moderators

nunya — Tue, 02 Feb 2016 00:31:09 GMT

Thank you @dooBdoo !!

Re: Question for the Moderators

Moonchilde — Tue, 02 Feb 2016 00:36:35 GMT

@dooBdoo, I believe I have seen a moderator describe it that way, but I could be mistaken. I have been trying to cut and paste the relevant parts of the Guidelines, but being on an iPad is making that pretty impossible, and it isn't important enough to me to pursue it further re cutting and pasting, and I can't do it from memory, so I'm bowing out here. I am also going by what has typically been removed in the past.

Re: Question for the Moderators

Buck-i-Nana — Tue, 02 Feb 2016 02:54:26 GMT

So, a little off topic, but are the moderators no longer commenting when they delete posts and threads? I find it very curious.