topic Re: q card in Community Chat

q card

taangelstar — Sat, 30 Jan 2016 19:58:20 GMT

Any body having problems with the Q card? I pay my card on time and more than they ask and they give me hard time.If I knew it was going to be an problem I would not have one.Do not have an problem with others cards I have.Will not shop with them anymore.I will go to other companies that care about their customers.The Q sucks.

Re: q card

151949 — Sat, 30 Jan 2016 20:00:37 GMT

So, if you don't like it - close it. easy. No one is forcing you to have a Q card.

Re: q card

GCR18 — Sat, 30 Jan 2016 20:02:23 GMT

You don't say how they are giving you a hard time. I have a q card and have never heard from the credit card company.

Re: q card

Brittany-QVC — Sat, 30 Jan 2016 20:03:12 GMT

Hi @taangelstar,

Sorry to hear that you're having trouble with your Q-Card. If you e-mail us at QVCSocialTeam@QVC.com we can take a look at your account and point you in the right direction for assistance if need be.

Brittany

Re: q card

taangelstar — Sat, 30 Jan 2016 20:14:44 GMT

I will take my business some were else.I try talking with the Q before get no were.They are the ones with an problem.I have cards with other companies no problem.In fact I have one increase my credit by $500.

Re: q card

Nightowlz — Sat, 30 Jan 2016 20:15:52 GMT

When I use mine I pay my balance in full each month before it's due. I have never had any problems.

Re: q card

151949 — Sat, 30 Jan 2016 20:21:20 GMT

There are only 3 things that put a flag up to a credit card company - 1. Not paying on time 2. Not paying at least the minimum or 3. trying to exceed the credit limit. Otherwise , they are happy to leave you alone.

Re: q card

Karnerblue — Sat, 30 Jan 2016 20:22:15 GMT

What kind of problems? If you pay your bill on time, what is the issue?

Re: q card

Krimpette — Sat, 30 Jan 2016 20:25:11 GMT

Sounds like some details must be missing from the posted scenario. Nice of one of the mods offering to help.

Re: q card

jpie — Sat, 30 Jan 2016 20:41:17 GMT

I have a couple of items on EZ pay (PTR's TSV is one) that I put on my Q card.

I have a payment due on the Q card on Feb 7 and as of today, did not have a bill sent to me, USPS, as I had this past summer when I did a Q charge. Not sure why I have not gotten the statement due from them. Luckily I caught it myself when I checked online. I just went ahead and set up the pay by check (routing #, bank account #) and paid the balance due. Even if I got the bill on Feb. 1, it may not have gone through in time. This is the first time this that I have not been sent a Q statement in the mail.

From here on out, I will use my MasterCard and get the rewards incentive.

Normally I pay my Q bill in full through the bank website and bill pay through them.

Re: q card

Noel7 — Sat, 30 Jan 2016 20:53:17 GMT

What kind of a hard time?

What are they doing?

Re: q card

jpie — Sat, 30 Jan 2016 21:00:20 GMT

I just now changed my EZ pays to my Mastercard and will pay off the Feb-March balance in February. My MC is giving out triple points during the month of Feb. on ALL purchases!

Also put my spring break vacation on my MC and will get $47.00 worth of Loft/AnnTaylor gift cards from this charge.

Re: q card

taangelstar — Sat, 30 Jan 2016 21:02:08 GMT

Its not the credit card company.They say its Q.They must have some type of new rules on their card.I pay my bill each month and pay more.I do not have any problems with other credit companies.I guess they just do not want my business.I have been with them from 1992.So I guess will give my business to those that care about their customers.

Re: q card

Marp — Sat, 30 Jan 2016 21:08:50 GMT

@taangelstar wrote:
Its not the credit card company.They say its Q.They must have some type of new rules on their card.I pay my bill each month and pay more.I do not have any problems with other credit companies.I guess they just do not want my business.I have been with them from 1992.So I guess will give my business to those that care about their customers.

Why do you not just answer the question about what kind of problem you are having?

Perhaps if you did explain someone could help you. If you are as forthcoming with Q as you are here no wonder any problem cannot be resolved. A problem that is not identified cannot be fixed.

Re: q card

Pook — Sat, 30 Jan 2016 21:32:22 GMT

OP doesn't say what happened so I'm thinking even though she pays on time and more she could be going over her limit each month and possibly has way too many easy pays. That's the only thing I can think of from what she said. I have never had any problems with my card or QVC for that matter.

Re: q card

Nightowlz — Sat, 30 Jan 2016 21:48:43 GMT

@taangelstar wrote:
I will take my business some were else.I try talking with the Q before get no were.They are the ones with an problem.I have cards with other companies no problem.In fact I have one increase my credit by $500.

QVC is not the credit card company. The card is through Synchrony Bank. Have you tried to call them? If you would say what kind of problem you are having someone may be able to help.

I have never had a problem with any of our cards with the exception of when someone else was using them.

Re: q card

bonnielu — Sun, 31 Jan 2016 00:03:06 GMT

I got rid of mine. They did change banks awhile back. The previous bank and the Q did not seem to connect their information. I always pay on time. There was a crossed payment with a refund. I owed nothing but the credit card bank did not get the memo. I was reported after 30 days as late which was not the case. The Q helped me get it straight. After that--- new bank .... and I was fine with the change. No problems with my credit but it was a scary two or three weeks until it was sorted out. I kept the card.

Then a month or so ago, I had something in my wish list. I got it delivered so my order history said. I did not get the item, I did not even order the item. I was charged on my Q card which I rarely use. Needless to say, I closed the Q card reluctantly but I closed it just in case something was going wrong and I did not want to spend any more time trying to straighten out the problem.

Re: q card

MorningLover — Sun, 31 Jan 2016 14:44:25 GMT

I've used a Q Card for years and pay it in full each month . I tried paying online once and didn't like it. I like getting a paper statement to keep track of purchases. It details all items and easy pay orders. Online bank doesn't show this and can get confusing . I like keeping my Q purchases on a separate card and don't carry a balance. This works for me !

Re: q card

SahmIam — Sun, 31 Jan 2016 15:21:56 GMT

I do all my banking online... too many times in the past a bill didn't arrive on time even though it was mailed out 2 weeks earlier than needed.

I have confirmation of date and time and a reference number if necessary with my Q card and have no issues (so far).

I DO find their statement online a nightmare to read. It's not set up well and is not in "real time". Nordstrom and other creditors are. HUGE difference.

Re: q card

vickie25 — Sun, 31 Jan 2016 16:21:45 GMT

In reading between the lines, I think the OP may be wanting to put a high ticket item on her Qcard using easy pay, and is being denied by QVC for whatever reason. I see these kinds of issues over on the HSN forum.