topic Re: Evine in Community Chat

Evine

vonIam — Mon, 11 Jan 2016 13:37:31 GMT

Does anyone know if they had a holiday return policy?

Re: Evine

DJs mom — Mon, 11 Jan 2016 13:53:27 GMT

Yes they did. You can call customer service to see when it started.

Re: Evine

nycgrl — Mon, 11 Jan 2016 13:54:19 GMT

Yes, they did, but I'm not sure when it started so it depends on when you made the original purchase.

Re: Evine

Zhills — Mon, 11 Jan 2016 15:01:46 GMT

I emailed Evine and the Holiday return policy started Oct 25 or 26? They honored my purchase return. I think it ends Jan 31.

Re: Evine

Sunshine Kate — Mon, 11 Jan 2016 15:10:26 GMT

Be careful, as I read on these forums Evine returned some customer's returns right back to the customer.

Unacceptable, IMO.

Re: Evine

Lipstickdiva — Mon, 11 Jan 2016 15:37:24 GMT

@Sunshine Kate wrote:
Be careful, as I read on these forums Evine returned some customer's returns right back to the customer.

Unacceptable, IMO.

Wait a minute. To be fair, the reason why the customer's return was sent right back to them was because the customer ordered before the holiday return policy went into effect and then tried to return her item. Therefore, she was well past the return date.

I have never had a problem returning to Evine as long as it's done within the return policy period.

Re: Evine

aggravated — Mon, 11 Jan 2016 17:03:18 GMT

O/T: I noticed usual host Daniel was not on the Sizzle previous weekend or weekend just passed. Looked host page up and he is no longer there. Sometimes I liked him, sometimes I thought he was full of himself.

Re: Evine

PINKdogWOOD — Mon, 11 Jan 2016 21:51:00 GMT

@vonIam Yes they do thru Jan 31. I just emailed them to clarify for myself. I returned a Beekman today's special that I was unhappy with. CS emailed me back right away in fact to let me know their return date for holiday stuff is Jan 31,same as here.

Re: Evine

lulu2 — Mon, 11 Jan 2016 21:59:20 GMT

@PINKdogWOOD wrote:
@vonIam Yes they do thru Jan 31. I just emailed them to clarify for myself. I returned a Beekman today's special that I was unhappy with. CS emailed me back right away in fact to let me know their return date for holiday stuff is Jan 31,same as here.

I'm curious what you did not like with the Beekman special. I purchased 2; kept one and broke the other up for gifts. It was my first experience with this line, and I loved it. The recipients of the gifts did too. The packaging was lovely, too.

Re: Evine

PINKdogWOOD — Tue, 12 Jan 2016 16:40:32 GMT

@lulu2 I'll tell you what I was disappointed with in this kit.

WHile I loved the amt of bubbles I got with the bar soap (I started using the apricot honey tea), it left my skin very tight and dry and this was an immediate reaction even before I got out of the shower and dried off.

I followed up with the body lotion (same fragrance) and I loved it b/c it made my skin feel really nice after how dry it felt. However, I did not at all like the after scent, made me smell stinky (not a good smell) afterwards.

I tried one of the lip balms which was nice but had no staying power at all.

The kit was a fab buy with all that was offered but I wasn't happy with the products I used. Their packaging was beautiful including the box it all came in, still I decided to return it all.

Re: Evine

lulu2 — Tue, 12 Jan 2016 17:44:01 GMT

@PINKdogWOOD

Thank you for your reply. Surprisingly I really like the apricot scent. I just returned from the salon andmy stylist asked what scent I was wearing. I did not have on any perfume and said it was the soap and lotion I used. She said she loved it. I love how silky the lotion makes my hands feel.

Re: Evine

60sgirl — Tue, 12 Jan 2016 18:02:30 GMT

@Sunshine Kate wrote:
Be careful, as I read on these forums Evine returned some customer's returns right back to the customer.

Unacceptable, IMO.

it's amazing how much wrong information is posted on these boards. Evine's return policy is as good as any, you just have to be within their guidelines to return,(less original s&H) which they do not return.

Re: Evine

lulu2 — Thu, 14 Jan 2016 17:15:11 GMT

This morning I received (from EVINE) a Beekman 2 piece caddy set of violet scented soap and lotion. I could see something leaked as the box was stained. The soap pump popped and discharged about an inch of product. I called CS. The first thing the rep asked me was, what would I like them to do about the problem. As the lotion was fine and I could easily wash the soap bottle and caddy. I said I'd like a price adjustment. I thought maybe I'd get a $5 adjustment. She offered me $12.50. (half the price of the entire item) I was thrilled.

Re: Evine

Maltichonmom17 — Wed, 27 Jan 2016 17:42:05 GMT

I had the same experience as lulu2. I received my Beekman caddy set and the pumps were open, with the soap leaking out. The lotion pump was also open but doesn't work at all to dispense the lotion. I have it ready to return, but am curious about their return policy. It states nothing about defective items, so I am wondering if I will be charged the 6.99 shipping fee both ways. Paying $14 for shipping back a defective $25 item seems a bit high.

I also received the latest TS with the soaps and cleansing cloths. I ordered these for my daughter with sensitive skin and so far so good. No reactions, no dryness. These are a keeper.