topic Re: Accepting shipment is lost in Community Chat

Accepting shipment is lost

Ane1Care — Sun, 10 Jan 2016 03:57:36 GMT

How long after shipping do you just accept the fact that your order was lost or stolen? I ordered on 12/29, which shipped 12/31, and hasn't moved from the orginal UPS location since 1/1. Gotta say, I'm bummed it appears I'm eating that money paid.

Re: Accepting shipment is lost

Karnerblue — Sun, 10 Jan 2016 04:17:45 GMT

I would think you'd get your money back.

Re: Accepting shipment is lost

september — Sun, 10 Jan 2016 04:30:51 GMT

If coming from QVC...I have to give it 2 full weeks.

less than that from any other retailer.

Re: Accepting shipment is lost

Beth-QVC — Sun, 10 Jan 2016 04:35:37 GMT

@Ane1Care

9 days since the last scan? I would be happy to replace and expedite this item to you. Please send me an email to QVCSocialTeam@qvc.com with instructions.

Beth

Customer Care

Re: Accepting shipment is lost

qvcaddition — Sun, 10 Jan 2016 17:20:40 GMT

My order was the same but by mail and they couldn't,t track it. I e mailed a statement to CS BECAUSE I DID not like the answer by CS on phone, I think she was new. I received what I thought was a generic response. There is more to it than what I am saying here.I ACTUALLY GOT A PHONE CALL FROM CS AND VERY HELPFUL. SHE SAID THEY DO CARE. I have mentioned AMAZON CS CAN DO MORE FOR CUSTOMERS.

First holidays and bad weather and no update on mail from PO. What made me upset was the CS on the phone said they had plenty of the item I ordered on Hot pick, but when I went to order, she said she couldn't, The item number would not come up. I said it,s on AUTO DEL., so I should be able to get it now. It was a great price.

It came ten days later. The CS THAT CALLED ME VERY HELPFU, BUT COULD NOT HELP ANY OTHER WAY, BUT TRIED.

Re: Accepting shipment is lost

Venezia — Sun, 10 Jan 2016 17:28:50 GMT

@Beth-QVC - You mods are great! So glad you're here.

Re: Accepting shipment is lost

Ane1Care — Mon, 11 Jan 2016 16:06:25 GMT

I just emailed you. I waited to see if it would move this morning, but it didn't.

Re: Accepting shipment is lost

CouponQueen — Mon, 11 Jan 2016 17:32:24 GMT

Why would you eat the money and not the sender?

Last summer i ordered something from Evine and it didn't arrive..it was stuck in a local PO hub...I called and they said to give it il 8/5 and email them for replacement..we then went on vacation - I come back and that Monday I go to my order to request a replacement but first checked the tracking to get all the info needed and low and behold it was out for delivery that day...where it sat for three weeks - not a clue..and it did arrive. I wonder if it fell or got stuck someplace..

Re: Accepting shipment is lost

blackhole99 — Mon, 11 Jan 2016 18:27:03 GMT

When a company tells you 7 to 10 business days for delivery, that's what you should expect and if you don't receive it by then the initial shipping problem should be on them. Afterall your account was charged the minute the item was shipped and as long as you notify CS they should take care of it. I buy from the Q because of the way they do business, I can items cheaper and with free S&H elsewhere, but from my experience I know I can trust the Q if I have an issue. That QVC Social Team is the best!

Re: Accepting shipment is lost

WSfan — Mon, 11 Jan 2016 19:27:59 GMT

Had the same thing happen to me awhile ago with an order. Waited the allotted business days for delivery, and was also checking the tracking. Seemed that the package got to UPS, but never left there. Unfortunately, the item was sold out, and QVC only offered me a refund. Why in the world would you have to "eat the money" for a lost item? If you didn't receive it, you shouldn't have to pay for it. Adding that the item never showed up, to this day.

Re: Accepting shipment is lost

Ane1Care — Wed, 13 Jan 2016 00:11:11 GMT

With most companies once it leaves their warehouse it's in the shippers hands. Should it get lost or stolen the company sees it as a, "too bad, so sad", moment. Thus, you just face the fact that you lost money or, eat the cost.

Re: Accepting shipment is lost

GCR18 — Wed, 13 Jan 2016 02:16:24 GMT

Qvc will either send you a replacement or refund your money.

Re: Accepting shipment is lost

Ane1Care — Fri, 15 Jan 2016 02:45:39 GMT

I've been meaning to post that a lady named Susan emailed me back and forth, and she was able to expedite a replacement. She was extremely nice, and apologetic about it, though it wasn't QVCs mistake, that I lay the blame on UPS.

Again, thank you Susan, ans Beth for helping me!!

Re: Accepting shipment is lost

shoekitty — Fri, 15 Jan 2016 02:59:00 GMT

UPS is changing, my delivery man of 22 years told me that when UPS rerouted his delivery route. They come late now. I mean after 8PM, and once it had to be after 10PM. As I was looking for the package, checking porch every 30 mins or so; After 10PM I gave up and quit checking. Then at 11:30PM when I was going to bed I started to close blinds (that face porch) and there it was. A few times my package says OUT FOR DELIVERY, then mid day it is changed to next day.

I think with advent of many other carriers, and heavy compition from FEDEX they have reduced the work force, and combined routes. Just my observation.

I have had a package not come a few years back. The place I bought from sent a replacement after a few weeks from order date. This was in July. Then, the day before Halloween, there it was on my porch. No kidding. Had the shipping date of July 7 . Where it was for over 3 months IDK!