topic Re: Still "In Process" After More Than Seven Days? in Community Chat

Still "In Process" After More Than Seven Days?

Noel7 — Thu, 07 Jan 2016 19:20:34 GMT

This is a bit much, and one of them is a TSV ring that will be a gift. I looked yesterday and the ring only has 5 reviews, so I assume other people aren't getting their rings either.

Is this happening with orders others have placed recently?

Re: Still "In Process" After More Than Seven Days?

Lucky Charm — Thu, 07 Jan 2016 19:26:18 GMT

Not recently, but happened two years ago during the big gold event they have.

It never came, my 1st payment was refunded.

I checked and checked for that watch and finally months later they had it listed (!) and at a sale price (!).

So I called and asked them to look at my order history, how I had never rec'd one, and could I please get it at the Gold Rush price, which was cheaper than the sale price (!).

So, keep on it, I realize it's about getting your size, too. But it's possible you'll have that ring sooner or later.

Re: Still "In Process" After More Than Seven Days?

PinkyPetunia — Thu, 07 Jan 2016 19:29:17 GMT

Call customer service and complain. Seven days is far too long.

A few weeks ago I ordered a set of sheets. It still hadn't shipped after 4 days. I was annoyed so I canceled the order (luckily I was still able to). While shopping in local stores I found a set of sheets for a lot less than I would have paid QVC, so I was happy in the end.

Re: Still "In Process" After More Than Seven Days?

scotnovel — Thu, 07 Jan 2016 19:33:14 GMT

What was the EDD (estimated delivery date) that you were given when you made the purchase? Are you beyond that delivery date or still within the time period given? I see the complaint often that it is taking too long for dellivery but a high percentage of the time the EDD has not yet passed, the individual is just being impatient. If you are beyond the EDD then I would call customer service and inquire about your purchase. Otherwise, I would wait.

Re: Still "In Process" After More Than Seven Days?

Noel7 — Thu, 07 Jan 2016 19:33:15 GMT

Thanks, LC. I had a few other delivery problems closer to Christmas but I thought it was the post office. I really don't like it when they add a couple of extra days to delivery time by transferring it from UPS to USPS. But heck, this one hasn't even been picked up by UPS.

I called customer service about it yesterday, she was very nice but said there is no way to see what the hold-up is.

Re: Still "In Process" After More Than Seven Days?

Noel7 — Thu, 07 Jan 2016 19:35:46 GMT

@PinkyPetunia wrote:
Call customer service and complain. Seven days is far too long.

A few weeks ago I ordered a set of sheets. It still hadn't shipped after 4 days. I was annoyed so I canceled the order (luckily I was still able to). While shopping in local stores I found a set of sheets for a lot less than I would have paid QVC, so I was happy in the end.

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Hi Pinky, I called yesterday and was told I just had to wait past the expected delivery date.

Whether it's gone out or not, it's QVC's problem. Either it hasn't gone out or they haven't updated their notice.

Re: Still "In Process" After More Than Seven Days?

Noel7 — Thu, 07 Jan 2016 19:38:38 GMT

@scotnovel wrote:
What was the EDD (estimated delivery date) that you were given when you made the purchase? Are you beyond that delivery date or still within the time period given? I see the complaint often that it is taking too long for dellivery but a high percentage of the time the EDD has not yet passed, the individual is just being impatient. If you are beyond the EDD then I would call customer service and inquire about your purchase. Otherwise, I would wait.

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The delivery date is 1/11. I don't mind waiting until then, it's the non-notification of any movement at all that bothers me.

Re: Still "In Process" After More Than Seven Days?

millieshops — Thu, 07 Jan 2016 20:57:26 GMT

I ordered the Perricone TSV a few days after Christmas and had it before the New Year while an AD order that turned over Christmas day was my longest delivery time in recent memory - 10 days. That was also Perricone, but the two packages did not come from the same warehouses. Maybe that accounted for the difference.

Re: Still "In Process" After More Than Seven Days?

Puzzle Piece — Thu, 07 Jan 2016 21:06:06 GMT

It happens to me most all the time. We could start an IN PROCESS CLUB. After your order is taken, it has to go through credit checks, okay, then it's in process for eternity. After that, it shipped to China, Africa, Antartica, then Canada. After the millenium, the USP service receives it and then THEY send your order to the Postal service to deliver. You wait and then a better deal is available for purchase at a dept. store so you just send back the order to QVC.

Re: Still "In Process" After More Than Seven Days?

MickD — Thu, 07 Jan 2016 22:09:06 GMT

@Noel7 I ordered something on 12/24 and it is still "in process" ...never had this happen before....oh well........

Re: Still "In Process" After More Than Seven Days?

Noel7 — Thu, 07 Jan 2016 22:11:14 GMT

@MickD wrote:
@Noel7 I ordered something on 12/24 and it is still "in process" ...never had this happen before....oh well........

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OMG, Mick! i hope you called about it, someone should be able to track that down or send you another of the same item you ordered.

Re: Still "In Process" After More Than Seven Days?

Noel7 — Thu, 07 Jan 2016 22:12:34 GMT

@Puzzle Piece wrote:
It happens to me most all the time. We could start an IN PROCESS CLUB. After your order is taken, it has to go through credit checks, okay, then it's in process for eternity. After that, it shipped to China, Africa, Antartica, then Canada. After the millenium, the USP service receives it and then THEY send your order to the Postal service to deliver. You wait and then a better deal is available for purchase at a dept. store so you just send back the order to QVC.

*********************************

@Puzzle Piece

Re: Still "In Process" After More Than Seven Days?

MickD — Thu, 07 Jan 2016 22:15:19 GMT

@Noel7 ~ I am not going to stress about it......but your post jogged my memory and I looked at my order list and saw that.....more importantly I ordered a rowenta iron the other day and it's on its way!!!! No iron??? - got anxiety?? HAHAHA!

Re: Still "In Process" After More Than Seven Days?

cbari — Thu, 07 Jan 2016 22:15:49 GMT

I had an item 6 days "IN PROCESS" CS said the warehouse was behind. I did cancel the order, maybe they did me a favor, I really can DO WITHOUT the item.

Re: Still "In Process" After More Than Seven Days?

Tantallum — Thu, 07 Jan 2016 23:00:51 GMT

I have found that the update from 'in process' to 'shipped' might not be updated in real time. There are items that I got delivered the same day they were supposedly shipped! Obviously they had been shipped earlier, but the website had not been updated on order status. Hope you get it in time for your gift giving!

Re: Still "In Process" After More Than Seven Days?

Beth-QVC — Fri, 08 Jan 2016 00:23:14 GMT

@MickD

If you would like to send me an email QVCSocialTeam@qvc.com I would be happy to look into the delay on this order shipping...

Beth

Customer Care

Re: Still "In Process" After More Than Seven Days?

Noel7 — Fri, 08 Jan 2016 01:06:46 GMT

@MickD wrote:
@Noel7 ~ I am not going to stress about it......but your post jogged my memory and I looked at my order list and saw that.....more importantly I ordered a rowenta iron the other day and it's on its way!!!! No iron??? - got anxiety?? HAHAHA!

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Hi @MickD

I could go a lot longer without an iron than I could without a vacuum, and I need a new one of those right now. We have Persian rugs and two Persian cats, I vacuum a lot!

I have an upright Hoover which all of a sudden feels like it weighs several hundred pounds to push around. I want to get a lightweight Shark, but that will take some time to check out.

Re: Still "In Process" After More Than Seven Days?

Noel7 — Fri, 08 Jan 2016 01:09:32 GMT

@tantallum wrote:
I have found that the update from 'in process' to 'shipped' might not be updated in real time. There are items that I got delivered the same day they were supposedly shipped! Obviously they had been shipped earlier, but the website had not been updated on order status. Hope you get it in time for your gift giving!

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Thank you, @Tantallum

Re: Still "In Process" After More Than Seven Days?

violann — Fri, 08 Jan 2016 01:26:59 GMT

I fell madly in love with an item that was originally a TSV, and right before Christmas was a LTS.

It was available in three colors,and I ordered one of each.

Two of the three orders came Christmas Eve Day, and I LOVE THEM!

The third color was in process for two weeks, so I called CS.

CS has re-sent a new order, and now the NEW order has been "in process" for almost a week.

I've ordered it a THIRD time at the clearance price, and THAT order is "in process".

The fulfilled orders have proven to me that the third is definitely well worth the wait.

BUT I WANT MY THIRD ORDER AND I WANT IT NOW!!!!!

Re: Still "In Process" After More Than Seven Days?

Noel7 — Fri, 08 Jan 2016 01:32:17 GMT

I just checked my order status and it is now up to "shipped." Well, it's a start.