topic Re: Evine returned my return back to me in Community Chat

Evine returned my return back to me

catlover — Thu, 07 Jan 2016 20:46:11 GMT

In all the years I have been buying from HSN, QVC and Evine-I have never had this happen.

I returned a pair of shoes and evine sent them back to me..............I bought them 1 week before their holiday return policy kicked in-my error-the supervisor sounded like he could care less and even gave me the address of where I should write to complain-This is not a good company.

A good company makes a person that has spent thousands of dollars with them and returns hardly anything happy-not angry........

Re: Evine returned my return back to me

Karnerblue — Thu, 07 Jan 2016 21:04:59 GMT

Rules are rules.

Re: Evine returned my return back to me

bonnielu — Thu, 07 Jan 2016 21:13:20 GMT

It would seem to please you as a customer they would have made an exception.

I just posted the crazy thing that happened to me with ... only way to say it. I was looking up my recent purchase history looking for a pair of cargo pants. I saw a recent purchase that was "delivered." It was a vest.. with a sherpa collar. It stopped me cold. 1. I NEVER ORDERED IT 2. I NEVER GOT IT I called told them that. I don't like collars on my vests and I don't like the sherpa texture so there was no mistake---- I DID NOT ORDER IT.

In any case they said it was a phone order... I don't do that either. AND TO THEIR CREDIT THEY TOOK THE CHARGE OFF MY BILL. AND BY CUSTOMER REQUEST CLOSED MY Q CARD (I don't use that either)

That is the way customer service should be run. Honor the customers request as long as the customer does not repeat the problems over and over, which I have never done.

Re: Evine returned my return back to me

akasha1 — Thu, 07 Jan 2016 21:16:56 GMT

Catlover, the same thing happened to me several months ago. I returned a skincare kit to Evine near the end of the return period (I had given it as a gift, the recipient had an allergic reaction and gave it to me to send back).

I got the entire kit back about 6 weeks later from Evine. It was logged in at their facility 2 days after the 30-day return period expired. I called Customer Service and stated that I couldn't help how long it took to arrive and would even accept a partial refund of my money. That didn't fly. So I was stuck with something I couldn't use and had to pay for original shipping and return shipping as well.

Lesson learned. Now I'm extremely careful when ordering from them because they really stick to that 30-day return policy, there is no grace period. And they mean 30 days from the order date, not 30 days of your having the product.

I had hoped that this one time, they would have been more understanding, especially since I've been a long-time customer. That's the only problem I've ever had with them, however. Normally their CS is pretty helpful.

Re: Evine returned my return back to me

2blonde — Thu, 07 Jan 2016 21:24:59 GMT

The other thing with Evine that I found out is they figure the 30 days starting from the day you ordered it. Considering that sometimes its 3-5 days before they even ship it, let alone how long it takes to get to us, that really is wrong!

Re: Evine returned my return back to me

Lipstickdiva — Thu, 07 Jan 2016 21:58:13 GMT

Evine's return policy is very clear and they make no exceptions. While the 30 days used to begin on the date that was on your invoice, that is no longer the case. The 30 days begins from the day you receive the product. It's right on their website.

I know you are disappointed but you returned something outside of the return window. At this point it's way outside the return window.

I don't expect companies to make exceptions. Why bother with a return policy if they are just going to make exceptions and let people return when they want to?

HSN send a return back to me because I was 2 weeks outside of the 30 days. I didn't realize it when I returned it or I wouldn't have bothered.

Re: Evine returned my return back to me

Lipstickdiva — Thu, 07 Jan 2016 21:59:42 GMT

This is the first sentence from their website under Return Policy:

If any item received from EVINE Live does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item.

Re: Evine returned my return back to me

sharlee — Thu, 07 Jan 2016 22:00:26 GMT

@2blonde wrote:
The other thing with Evine that I found out is they figure the 30 days starting from the day you ordered it. Considering that sometimes its 3-5 days before they even ship it, let alone how long it takes to get to us, that really is wrong!

OK, with respect, that doesn't seem to be the case. I copied and pasted the first line of their return policy, as it appears on their website:

If any item received from EVINE Live does not meet your expectations, you may return or exchange the item within 30 days of when you receive the item.

Now, I'm not saying EVINE doesn't have their problems, but this isn't one of them. I know I've barely made the deadline a few times, and if they were really starting the clock from the order date, I wouldn't have made it at all.

Re: Evine returned my return back to me

HappyDaze — Thu, 07 Jan 2016 22:17:02 GMT

I don't consider this a bad company for doing this- it was your error/mistake. If they made an exception for you, they'd have to make it for ALL their customers so what would be the point of even having the holiday return policy in the first place.

And where do you draw the line- one week before the holiday return policy? What about one week and one day? Those people would say it is only ONE day earlier so why not for them too?

I mean, let's take some personal responsibility for the mistake you made and not blame the company for not making an exception just for you.

Re: Evine returned my return back to me

Say Nay — Thu, 07 Jan 2016 22:17:47 GMT

Follow the rules and you wont have a problem. It was your error. Take responsibility.

Re: Evine returned my return back to me

sharlee — Thu, 07 Jan 2016 22:45:30 GMT

Oopsie - looks like several of us did the same research!

Sorry for the redundancy.

Re: Evine returned my return back to me

Karnerblue — Thu, 07 Jan 2016 22:47:31 GMT

@The Monkey on My Back wrote:
Follow the rules and you wont have a problem. It was your error. Take responsibility.

This has become the problem with people. They want to be the "exception to the rule" but they don't want to share in the responsbility to know and respect the return policy.

Re: Evine returned my return back to me

handygal2 — Thu, 07 Jan 2016 23:26:23 GMT

The same thing happened to me with a leather jacket, several years ago when they were ShopNBC. I returned it a few days after the deadline, and several weeks later, it reappeared on my doorstep. I probably should have called customer service first, with an explanation.

If they were smart, they would make a one-time exception for their best customers, in order to retain them, IMO. If l were a supervisor, that's what l would do. It's better than losing a good customer forever.

Re: Evine returned my return back to me

Melania — Thu, 07 Jan 2016 23:31:54 GMT

I agree about it being their rules...follow them and no problem.

Just wondering what it costs them to send it back. It must till be cost effective. It's odd that it takes that long for them to return it to the customer though. Wonder if they should credit the customer of it's past the 30days like they expect in thier policy? LOL

When it takes them forever to send you an item with no word as to why, the customer is at their mercy. Shrugs

Re: Evine returned my return back to me

febe1 — Thu, 07 Jan 2016 23:35:26 GMT

@catlover wrote:
In all the years I have been buying from HSN, QVC and Evine-I have never had this happen.
I returned a pair of shoes and evine sent them back to me..............I bought them 1 week before their holiday return policy kicked in-my error-the supervisor sounded like he could care less and even gave me the address of where I should write to complain-This is not a good company.
A good company makes a person that has spent thousands of dollars with them and returns hardly anything happy-not angry........

You needed to go higher than the representative. Do it now, and I'm sure they will apologize.

Re: Evine returned my return back to me

sgraham30 — Thu, 07 Jan 2016 23:38:56 GMT

Here's a novel idea for anyone shopping at a website that they don't normally shop at......READ their return policy BEFORE placing any orders. If you don't think that you can manage to return any items that you're going to return within the parameters of the return period, there's a very simple solution-- don't order the item.

Whenever I shop at a website that's new to me, that's the first thing that I do, look up their return policy. If I don't like it or don't think that I can return the item in the time specified, I don't order from the website in question.

Re: Evine returned my return back to me

Jacie — Thu, 07 Jan 2016 23:55:55 GMT

Lesson learned= Research before purchase.

Re: Evine returned my return back to me

winamac1 — Fri, 08 Jan 2016 00:07:14 GMT

@catlover wrote:
In all the years I have been buying from HSN, QVC and Evine-I have never had this happen.
I returned a pair of shoes and evine sent them back to me..............I bought them 1 week before their holiday return policy kicked in-my error-the supervisor sounded like he could care less and even gave me the address of where I should write to complain-This is not a good company.
A good company makes a person that has spent thousands of dollars with them and returns hardly anything happy-not angry........

QVC did that to me once many years ago. It was a Dennis Basso coat. I never did it again, lol. I guess they won. I tried to send back a coat over 2 months old, and they returned it.

Re: Evine returned my return back to me

HappyDaze — Fri, 08 Jan 2016 00:19:32 GMT

Another thought- at least they sent it back to you. I read some places will not send it back to you and will notify you that your return will not be processed since it was past the return policy. I don't know if this is true (or legal!) but if it is, then you are not only out the cost but the item. At least you could donate or give away the item if you don't want it.

Re: Evine returned my return back to me

colliegirls — Fri, 08 Jan 2016 00:30:08 GMT

Years ago the same thing happened to me. It was close to the end of the 30 days, must have taken a few more days to get to them than I expected, they sent it back to me. They should have called or emailed me concerning the return. Never heard a word from them, just the package back. That just ticked me off. There are too many places with good customer service. I never ordered from them again.