topic Re: HORRIBLE Customer Service in Community Chat

HORRIBLE Customer Service

SUPERMADMOM — Thu, 24 Dec 2015 17:50:23 GMT

I have really had a horrible experience with QVC, I ordered the Traeger as a Christmas gift for my husband, I realize it wasn't on the GDD of 12/24/15, but I did order this item on 12/18/15 early in the morning!! They printed out a shipping label on 12/22/15 so I had hope that it would arrive on 12/24/15 or that weekend or Monday, Tuesday. My order is still sitting there, the label was printed item STILL has not been shipped out. Even more frustrating is the fact that I was lied to my customer service. I called yesterday that the arrogant guy told me that UPS is so busy they haven't scanned the package, but you will get it by or on Thursday. I called again this morning and the "robot" I spoke with said it is still on its way to UPS....seriously UPS will come and pick up the package and it doesn't take 3 days to get to a UPS store after that she just kept repeating herself then hung up on me. SO I commented on a blog a little bit ago and someone called me to see if she could help but when I simply asked WHY hasn't it left your facility yet she just kept saying well it wasn't a guaranteed delivery item for Christmas, I said I realize that but why has it been sitting there for 3 days and nothing?? She started acting like a robot and repeating herself THEN SHE HUNG UP ON ME???? I hope people wanting to sell their items on QVC will really look into their customer service, I have always had good luck but this really is horrible. I got my hopes up and didn't purchase other gifts because I had hope it would be here shortly since the label was printed on the 22nd, even more frustrating to be lied to and hung up on!!

Re: HORRIBLE Customer Service

hoosieroriginal — Thu, 24 Dec 2015 17:55:14 GMT

They really are behind - but I think it might get there by Christmas - they are all working overtime to get packages to people - good luck! I noticed a couple packages of mine didn't look like there was any activity, then all of a sudden the informaiton popped up days later.

Re: HORRIBLE Customer Service

aoc2005 — Thu, 24 Dec 2015 18:00:22 GMT

I understand you are upset, but it was NOT promised delivery before Christams, standard delivery is 7-10 days. I would not have expected it to be here before Christmas if ordered on the 18th. Sorry for your disappointment.

Merry Christmas!

Re: HORRIBLE Customer Service

qbetzforreal — Thu, 24 Dec 2015 18:02:55 GMT

A Christmas wish would that QVC would stop touting guaranteed delivery next year. Every year so many customers are so disappointed. QVC really can't guarantee delivery because it doesn't deliver the packages.

Re: HORRIBLE Customer Service

SUPERMADMOM — Thu, 24 Dec 2015 18:03:05 GMT

Thank you for your hope but there is no way this will get here anytime soon because all they have done is print the label, UPS doesn't even have the package yet!!

Re: HORRIBLE Customer Service

SUPERMADMOM — Thu, 24 Dec 2015 18:03:58 GMT

They haven't even shipped it yet, BUT they printed the label like what good does that do??

Re: HORRIBLE Customer Service

SUPERMADMOM — Thu, 24 Dec 2015 18:05:57 GMT

If you had read my post it clearly states I realize it wasn't guaranteed before Christmas and I really didn't expect it to get here but when the UPS lable was printed on Monday I thought maybe by the following Monday it would get here....it STILL hasn't left their facility and I do not appreciate being lied to!!!

Re: HORRIBLE Customer Service

elated — Thu, 24 Dec 2015 18:09:02 GMT

I had a problem one time with QVC but the customer service called me back and resolved the issue. This is the only problem I have had with customer service otherwise they have been wonderful to work with. Sometimes it looks like it hasn't shipped but the next day you will notice that it is being delivered to you. So, I don't think the shipping on the order has been updated everyday. I am sorry you have had a bad experience with QVC. I think that is out of the ordinary and is not the norm.

Re: HORRIBLE Customer Service

Krimpette — Thu, 24 Dec 2015 18:14:07 GMT

I'm sorry, but ordering something that large on 12/18 and expecting delivery by Christmas was wishful thinking. There was a weekend involved there also. It's not unusual for a label to be printed and the item sits a couple of days. Don't they say "you'll receive this item in 7-10 days" when it's not "guaranteed delivery". I believe you need to be a tad more patient, especially at this time of year, knowing how overloaded the delivery folks are.

Re: HORRIBLE Customer Service

Moonchilde — Thu, 24 Dec 2015 18:15:15 GMT

It wasn't a guaranteed Christmas delivery item, period. Your hopes being up and your attitude about QVC's responsibility are irrelevant to that fact.

The vast majority of items QVC sells are not shipped by QVC from their warehouses, but drop-shipped from the manufacturer's warehouses/distribution centers - OVER WHICH QVC HAS NO CONTROL, *especially* on an item NOT guaranteed for Christmas delivery, which could be coming from anywhere in the country and subject to any possible weather issues

QVC CS *cannot* give you information *they don't have.* Customers who call in with unrealistic expectations and attitude *deserve* to be hung up on, IMO - if indeed they actually did that, you drove them to it.

If you insist on dealing with a company that keeps 100% tabs on every package every minute, you need to be shopping 100% with Amazon.

Merry Christmas!

Re: HORRIBLE Customer Service

Moonchilde — Thu, 24 Dec 2015 18:19:54 GMT

@SUPERMADMOM wrote:
They haven't even shipped it yet, BUT they printed the label like what good does that do??

In my experience that is routine practice for many shippers. It happens with most items I order throughout the year. Mine sit anywhere from 2-5 days from time of label printing to actual shipping all the time. The practice is initiated *by the shipper*, who is *not QVC.*. "THEY" is NOT QVC.

Re: HORRIBLE Customer Service

chrystaltree — Thu, 24 Dec 2015 18:23:06 GMT

It wasn't guaranteed to arrive by Christmas. You ordered it on 12/18. So, what in the world would make you think that you'd get it bfore Christmas????? It's pretty much a no brainer that if your order some that late in the game, chances are you won't get it for Christmas. So what anyway! Presumably, your husband knows there is no Santa so he isn't expecting the jolly one to deliver it on Christmas Eve. Don't blame this on QVC or on UPS. Perhaps you haven't heard but, you aren't QVC's only customer and QVC isn't UPS's only customer.

Re: HORRIBLE Customer Service

SUPERMADMOM — Thu, 24 Dec 2015 18:23:21 GMT

If you had read my post it CLEARLY states I wasn't expecting it before Christmas was only hopeful, but when they posted on 12/22/15 that it had shipped I thought maybe it would get here Monday or Tuesday after the holiday. I got my hopes up, didn't buy other gifts and was LIED to by customer service!!

Re: HORRIBLE Customer Service

Plaid Pants2 — Thu, 24 Dec 2015 18:26:52 GMT

Let's see.

First time poster,

Nic is SUPER MAD MOM

First post is to bellyache and complain about QVC service

Placed an order on the 18th, when there is NO WAY for it to get to the final destination in time for x-mas

Yup.

If it looks like one,

walks like one,

talks like one

it must be a troll.

Odds are, the story is 100% fabricated/made up.

Re: HORRIBLE Customer Service

Zita — Thu, 24 Dec 2015 18:25:34 GMT

@SUPERMADMOM -- please, stop the whining. It's a gift for an adult, for pete's sake. I'll bet he'd accept an IOU.

It's your fault -- and your attitude that result in less than satisfactory results. You can't expect to order something on Dec 18 and get it six days later. That's unrealistic!

Re: HORRIBLE Customer Service

Moonchilde — Thu, 24 Dec 2015 18:27:49 GMT

@SUPERMADMOM wrote:
If you had read my post it CLEARLY states I wasn't expecting it before Christmas was only hopeful, but when they posted on 12/22/15 that it had shipped I thought maybe it would get here Monday or Tuesday after the holiday. I got my hopes up, didn't buy other gifts and was LIED to by customer service!!

LOL - you respond to everything with "if you had read my post." We HAVE read your post(s) and your expectations/complaints (no matter how many times you repeat them) are just not valid to your ordering date and your knowledge before ordering that there were no guarantees, no matter what else you "thought" or were "led to believe" by your own (false) deductions.

Re: HORRIBLE Customer Service

SUPERMADMOM — Thu, 24 Dec 2015 18:29:38 GMT

Maybe read my post again, I am NOT compaining about NOT getting it by Christmas but the simple fact that they printed a shipping label, marked the item as shipped and it has NOT left the facility is WRONG...I did however expect it to be here the beginning of the week and that will not happen and how can you say I deserve to be hung up on?? Were you there?? I simply asked WHY it has been sitting in the same spot for 4 days?? You must work at QVC that explains your post!!!

Re: HORRIBLE Customer Service

Susan-QVC — Thu, 24 Dec 2015 18:30:22 GMT

This post has been removed by QVC unkind

Re: HORRIBLE Customer Service

Susan-QVC — Thu, 24 Dec 2015 18:30:24 GMT

This post has been removed by QVC unkind

Re: HORRIBLE Customer Service

Noel7 — Thu, 24 Dec 2015 18:32:26 GMT

@Moonchilde wrote:
@Plaid Pants2 wrote:
Let's see.

First time poster,

Nic is SUPER MAD MOM

First post is to bellyache and complain about QVC service

Placed an order on the 18th, when there is NO WAY for it to get to the final destination in time for x-mas

Yup.

If it looks like one,

walks like one,

talks like one

it must be a troll.

Odds are, the story is 100% fabricated/made up.

Wouldn't surprise me at all. Slow Xmas Eve morning, so why the heck not 😖

*****************************

It happens every year, first time poster with CS horror stories.

Two someones else beat her to the punch the other day, though.