topic Re: Disappointed, I hope QVC does something to correct this in Community Chat

Disappointed, I hope QVC does something to correct this

anisha — Tue, 22 Dec 2015 01:51:51 GMT

I recently ordered an OTO Judith Ripka bracelet as soon as it showed as an OTO online, even before it was presented on air. I placed it on check hold and confirmed with Q customer service that the item was in stock. I was told that it was. Soon after the item aired and sold out.

I subsequently called Q customer service and put the item on my credit card and was assured that it will arrive before Christmas. This morning the order status was showing " in process" but just now when I checked to see if it had shipped, it says the item is on " Backorder" . I am very disappointed and I usually am not one to complain but this is happening to me a second time around. I hope the Q social team reads this and hopefully someone will make this right.

I also have two other orders that I was assured were holiday delivery but are still showing "in process. " I hope others are having better luck .

Re: Disappointed, I hope QVC does something to correct this

muttmom — Tue, 22 Dec 2015 02:00:15 GMT

When you put something on check status then change payment, you sort of lose your place in line for that item. You should have used your credit card from the start.

Re: Disappointed, I hope QVC does something to correct this

patnap — Tue, 22 Dec 2015 02:05:55 GMT

I ordered JR 's TSV earrings on Dec. 10 still do not have them. I checked to see if shipped .they shipped on Dec. 13 and are still en route. I guess they are coming from China? Enough is enough.......wanted to give them as a gift ....... who knows if they will make it......I give up on QVC. I hope that when they do come they are not damaged.

Re: Disappointed, I hope QVC does something to correct this

fortune — Tue, 22 Dec 2015 02:11:48 GMT

@patnap wrote:
I ordered JR 's TSV earrings on Dec. 10 still do not have them. I checked to see if shipped .they shipped on Dec. 13 and are still en route. I guess they are coming from China? Enough is enough.......wanted to give them as a gift ....... who knows if they will make it......I give up on QVC. I hope that when they do come they are not damaged.

Call Customer Service! They will send you out a new pair. It's been long enough that they will do that. Also, maybe they will pay the extra shipping to get them to you by Christmas! Good luck!

Re: Disappointed, I hope QVC does something to correct this

icezeus — Tue, 22 Dec 2015 02:16:51 GMT

I am not 100% sure of this because I have never purchased anything through check hold. I can just relay what I have read on the boards over the years. It seems that when you utilize a check that they fill the credit card orders first and then move to the check orders.

I would have used my CC especially for a JR item, since she seems to be a popular designer on the "Q".

Sorry that it did not work out for you.

Re: Disappointed, I hope QVC does something to correct this

patnap — Tue, 22 Dec 2015 02:19:24 GMT

Thank you Fortune. i have been trying to call customer service for 2 days now. I have been getting all operators are busy and held on as long as I could. I will try again early tomorrow morning. Merry Christmas......

Re: Disappointed, I hope QVC does something to correct this

anisha — Tue, 22 Dec 2015 02:21:48 GMT

Hi muttmom, I have been given to understand by Q customer service several times in the past that if I place an item on check status then the item is held for me for two weeks , in which time I must either pay by check or have the item billed to my credit card. Only if I fail to do that in the specified time will the item be released from the check status. I have done this in the past without issues.

Re: Disappointed, I hope QVC does something to correct this

sfnative — Tue, 22 Dec 2015 02:25:00 GMT

@anisha

I'm glad you started this thread, because having read it, I thought to go to my account to check on the status of a Susan Graver top I ordered to wear on Christmas with velvet slacks.

That order is GONE!

Disappointed doesn't even begin to explain what I'm feeling now, because I don't spend a lot on me - mostly my granddaughter - so was really looking forward to this top.

Re: Disappointed, I hope QVC does something to correct this

Black Cat Back — Tue, 22 Dec 2015 02:36:46 GMT

I've had it happen both ways with check status. It saves the item (even if sold out) and I get it or it goes on backorder. Sometimes, the backorder is filled, sometimes not.

I think it's hit and miss. The only time I think you can be assured you have it is if you put it on hold and it was the last item available in that color or size.

Re: Disappointed, I hope QVC does something to correct this

AliJoi5 — Tue, 22 Dec 2015 02:43:10 GMT

Hi @anisha - Major bummer... I'm so sorry to hear about your disappointment. I can imagine how frustrated you must be. Only once did I put something on check hold and, like you, was assured my item was accounted for and would ship. Of course, the item sold out, and by the time my check got to the Q, my item had found its way into someone else's hands. I guess their inventory count it not a perfect science. But yeah, like others have said, when there is a sell out, cc orders are going to trump check orders/holds. So lesson learned... if we really want an item and it looks like it might go, put that puppy on the cc right off the bat! Hope you receive your item soon!!

Re: Disappointed, I hope QVC does something to correct this

Tinkrbl44 — Tue, 22 Dec 2015 02:43:54 GMT

@anisha wrote:
I recently ordered an OTO Judith Ripka bracelet as soon as it showed as an OTO online, even before it was presented on air. I placed it on check hold and confirmed with Q customer service that the item was in stock. I was told that it was. Soon after the item aired and sold out.

I subsequently called Q customer service and put the item on my credit card and was assured that it will arrive before Christmas. This morning the order status was showing " in process" but just now when I checked to see if it had shipped, it says the item is on " Backorder" . I am very disappointed and I usually am not one to complain but this is happening to me a second time around. I hope the Q social team reads this and hopefully someone will make this right.

I also have two other orders that I was assured were holiday delivery but are still showing "in process. " I hope others are having better luck .

Just curious ..... WHY would you put something on check hold when you have a credit card?

Re: Disappointed, I hope QVC does something to correct this

Plaid Pants2 — Tue, 22 Dec 2015 03:03:10 GMT

Sometimes people will place an item on check hold, then read the reviews, and then decide if they really want the item.

If they do, then they switch over to credit payment.

Personally, I think that they should do away with check holds, and go PayPal.

Re: Disappointed, I hope QVC does something to correct this

anisha — Tue, 22 Dec 2015 03:11:32 GMT

Hi Tinkrbl44, I put the item on check hold becoz I wasn't sure of the size for a family member and wanted to check with her husband ( who was traveling overseas and not reachable immediately) . The return / exchange process is a prolonged one and I didn't want to have the hassle of doing that.

Re: Disappointed, I hope QVC does something to correct this

anisha — Tue, 22 Dec 2015 03:13:10 GMT

Sorry you haven't received your earrings patnap, I hope you get them soon.

Re: Disappointed, I hope QVC does something to correct this

Beth-QVC — Tue, 22 Dec 2015 03:13:55 GMT

@patnap

please email me at QVCSocialTeam@qvc.com regarding your JR earrings order and I will assist you.

Beth

Customer Care

Re: Disappointed, I hope QVC does something to correct this

anisha — Tue, 22 Dec 2015 03:15:06 GMT

Hi Hot Street, I understand what you say and I am hoping my Backorder will be filled.

Re: Disappointed, I hope QVC does something to correct this

anisha — Tue, 22 Dec 2015 03:16:17 GMT

Thank you AliJoi5, lesson learned truly.

Re: Disappointed, I hope QVC does something to correct this

mammacitta — Tue, 22 Dec 2015 12:51:10 GMT

I placed orders for 2 JR necklaces on December 10. Both still available. Both now under guaranteed December 25 delivery. Still showing In Process. Still no necklaces. So much for, "Trust us, we have been doing this for 30 years,"

Re: Disappointed, I hope QVC does something to correct this

faeriemoon — Tue, 22 Dec 2015 13:49:59 GMT

I placed a jewelry order on the 11th and still have not received it. It is garanteed for Christmas delivery. I think the "in process" part of the order is their usual slow moving speed; then they will send it out on the fastest mail delivery possible.

The problem is that by ordering fairly early (the 11th) you assume that you will get the item before the 24th so you will have time to wrap it and deliver it. Very frustrating, but it happens every year. When will I learn?

Re: Disappointed, I hope QVC does something to correct this

patnap — Tue, 22 Dec 2015 13:56:31 GMT

Good Morning all, I was able to get through to customer service this morning. Rep told me my earrings just arrived at my post office and I should be receiving my order later today or tomorrow. I want to thank Beth from the social team for her interest in this matter. Merry Christmas!