topic Re: REVIEWS unposted in Community Chat

REVIEWS unposted

yetz — Sat, 19 Dec 2015 14:37:11 GMT

If you dare be honest and badmouth QVC in any way you're review will be shot down. I ordered the LeCreuset (today's special value) pan recently and wound up returning it. There were several flaws which I pointed out in my review, then I went on to say that numerous products recently were unacceptable and returned. I got a condecending letter from QVC telling me to think long and hard before pushing the button to order.

They keep tabe on me and note that my percentage of returns to keeps was unacceptable. Wouldn't you think if someone returned a lot of stuff (for valid reasons) that there was something wrong with the stuff - but instead QVC seems to think there is something wrong with me. If it down't fit - it doesn't fit. If you don't like it - you don't like it. If you paid QVC a certain amount and found the same item for less. If it won't hold a charge? Fabric issues, sensitivity issues, etc.

Anyway don't say anything negative about QVC on a review - they will refuse to post it.

Re: REVIEWS unposted

millieshops — Sat, 19 Dec 2015 14:42:13 GMT

QVC thinks you should follow their rules. You didn't review the item - you reviewed QVC and those are two different things.

I think they would have posted your negative review if you just written about the flaws in the product. Try it and write another big headline telling us that you got published. I know they publish negative reviews. I've seen them.

I also discount all reviews that are really rants about the company. I just don't trust them - not on the website reviews and not here. I just assume they're part of the overall negativity of the forums.

...

debic — Sat, 19 Dec 2015 14:47:02 GMT

Well it's not what you say but how you say it. It's also a review of the product not QVC. I've had a few bad reviews rejected, reworded them and they posted.

Re: REVIEWS unposted

Krimpette — Sat, 19 Dec 2015 15:06:01 GMT

Reviews are for reviewing the product - not QVC. OP, actually sounds like you should be shopping elsewhere. Why do you continue shopping at QVC?

Re: REVIEWS unposted

fortune — Sat, 19 Dec 2015 15:39:23 GMT

@yetz wrote:
If you dare be honest and badmouth QVC in any way you're review will be shot down. I ordered the LeCreuset (today's special value) pan recently and wound up returning it. There were several flaws which I pointed out in my review, then I went on to say that numerous products recently were unacceptable and returned. I got a condecending letter from QVC telling me to think long and hard before pushing the button to order.

They keep tabe on me and note that my percentage of returns to keeps was unacceptable. Wouldn't you think if someone returned a lot of stuff (for valid reasons) that there was something wrong with the stuff - but instead QVC seems to think there is something wrong with me. If it down't fit - it doesn't fit. If you don't like it - you don't like it. If you paid QVC a certain amount and found the same item for less. If it won't hold a charge? Fabric issues, sensitivity issues, etc.

Anyway don't say anything negative about QVC on a review - they will refuse to post it.

Just the opposite happened to me. I had just bought a very expensive Affinity diamond ring. I went to the reviews after purchasing on air. One review said that the woman got her Affinity diamond ring. She then took it to her jeweler and he said they weren't diamonds, they were white sapphires!!!!! Can you imagine QVC actually printing this review??!!?? When I receive my ring, it's going straight to the jewelers to have the stones checked out!!

Re: REVIEWS unposted

GCR18 — Sat, 19 Dec 2015 15:46:24 GMT

QVCs review process is outsourced. The company checking the reviews are following standards when they publish the review. A bad review will get published if it is written about the product. We all know though that sometimes inappropriate reviews slip through.

Re: REVIEWS unposted

KYToby — Sat, 19 Dec 2015 16:41:18 GMT

Just like the forums, QVC has clearly-defined standards for its reviews. QVC is quite clear, and it is happy to have customer input (both positive and negative), but one does have to follow a few simple rules.

The OP -- like so many others -- either felt the ules does not apply or prefers to ignore them, and the complains because she does not get her way.

Silliness.

Re: REVIEWS unposted

fortune — Sat, 19 Dec 2015 20:15:53 GMT

@GCR18 wrote:
QVCs review process is outsourced. The company checking the reviews are following standards when they publish the review. A bad review will get published if it is written about the product. We all know though that sometimes inappropriate reviews slip through.

The review about the diamonds being sapphires is very serious!! QVC could lose its license! I'm really suprised it got printed at all! I didn't know the reviews were outsourced! Maybe that's not such a good idea.

....

debic — Sat, 19 Dec 2015 20:29:28 GMT

@fortune wrote:
@GCR18 wrote:
QVCs review process is outsourced. The company checking the reviews are following standards when they publish the review. A bad review will get published if it is written about the product. We all know though that sometimes inappropriate reviews slip through.
The review about the diamonds being sapphires is very serious!! QVC could lose its license! I'm really suprised it got printed at all! I didn't know the reviews were outsourced! Maybe that's not such a good idea.

I seriously doubt Q would lose their license, but Affinity could if it's true. I'll be interested to see what your jeweler says.

Re: REVIEWS unposted

Kachina624 — Sun, 20 Dec 2015 03:15:15 GMT

I am a Top 100 reviewer and have written plenty of bad reviews over the years that were published. Of course I first read the standards for writing reviews and knew they were interested in the performance of the item, not customer service issues.

It sounds to me as though you got reprimanded for too many returns and now you want to blame your poor shopping habits on QVC.

We here are all Q shoppers too and we know you have to make a lot of returns to get the "letter", so I'm sorry but you'll get no sympatthy from me. In the great scheme of things, your excess returns cost me money.

Re: ....

fortune — Sun, 20 Dec 2015 03:13:33 GMT

@debic wrote:
@fortune wrote:
@GCR18 wrote:
QVCs review process is outsourced. The company checking the reviews are following standards when they publish the review. A bad review will get published if it is written about the product. We all know though that sometimes inappropriate reviews slip through.
The review about the diamonds being sapphires is very serious!! QVC could lose its license! I'm really suprised it got printed at all! I didn't know the reviews were outsourced! Maybe that's not such a good idea.
I seriously doubt Q would lose their license, but Affinity could if it's true. I'll be interested to see what your jeweler says.

Affinity is a QVC brand. I'll let you know.

Re: REVIEWS unposted

quick cooking mom — Sat, 16 Jan 2016 13:29:56 GMT

I just had that happen. Answered a question twice, and my answer was pulled off both times. My review hasn't posted either. It was for K43205. Marble and granite colors. Day of presentation, hosts said granite was black. Webpage said marble was black. I called QVC to verify which was black. Lady said marble. So I ordered marble. My order showed picture of black. Next day, I checked my order, and the picture showed white! Webpage now had them changed too! So I chsnged my order to granite. When they arrived, the label on the box said granite, but the lazy Susans in the box were white. It's most likely the manufacturer's fault for mis-labeling. I can't give the item a good review... It doesn't match my kitchen. Can't exchange as both of those colors are on waitlist. No stock on black. So I can either keep white or return for refund. So why won't they post my review for a manufacturer's error?

Re: REVIEWS unposted

Say Nay — Sat, 16 Jan 2016 13:52:21 GMT

Gotta love the way the Q filters their product reviews. Their strategy is pretty simple. Eliminate as many bad reviews as possible using the excuse that they haven't focused on the product. And if the reviews are overwhelmingly poor change the item number. You'll see this tactic with food items.

Re: REVIEWS unposted

Pearlee — Sat, 16 Jan 2016 14:42:33 GMT

@KYToby wrote:
Just like the forums, QVC has clearly-defined standards for its reviews. QVC is quite clear, and it is happy to have customer input (both positive and negative), but one does have to follow a few simple rules.

The OP -- like so many others -- either felt the ules does not apply or prefers to ignore them, and the complains because she does not get her way.

Silliness.

You certainly have a specific theme to all your posts.

Re: REVIEWS unposted

mousiegirl — Sat, 16 Jan 2016 15:19:07 GMT

I left a review yesterday about an order that had been processing, then went to backorder, then having customer service tell me I would receive the order, then it was cancelled yesterday. I said I had been misled, which was true. I also stated that the items were wonderful and asked Valerie to bring them back, so I did review the product, but I was pretty sure it would not be posted, and it wasn't.

Re: REVIEWS unposted

Pearlee — Sat, 16 Jan 2016 15:38:57 GMT

@mousiegirl If you just left it yesterday, it's probably too soon for it to be posted, to it still might be.

Re: REVIEWS unposted

mousiegirl — Sat, 16 Jan 2016 18:48:03 GMT

@Pearlee wrote:
@mousiegirl If you just left it yesterday, it's probably too soon for it to be posted, to it still might be.

@Pearlee Thanks, Pearley, I will let you know, but I doubt it due to the one sentence.

Re: REVIEWS unposted

dooBdoo — Sun, 17 Jan 2016 05:53:50 GMT

@GCR18 wrote:
QVCs review process is outsourced. The company checking the reviews are following standards when they publish the review. A bad review will get published if it is written about the product. We all know though that sometimes inappropriate reviews slip through.

@GCR18, I think that's a good point. I can remember one person posted a thread on the forums about problems with her reviews and she was contacted by the company overseeing the product reviews (sorry, can't recall who the person was).

I've found it confusing, since they publish reviews which clearly aren't helpful (such as those saying they didn't buy the item because XYZ -- how does that get through?).

Re: REVIEWS unposted

IMissSuperPoke — Sun, 17 Jan 2016 06:22:31 GMT

I have read the guidelines and tried to post bad reviews and every single one is rejected. I must have said something they found smart a$$ and put me on a list to watch first. I think it started when I saw an " as is " bracelet and the description said "missing links?" They were trying to be trendy saying something about linking your wardrobe. I had asked under customer questions if the as is bracelet was missing links. Later I got a rather stern email from a CS rep stating I knew what they meant.

Re: REVIEWS unposted

NC Bandwagon — Sun, 17 Jan 2016 07:42:11 GMT

Hello, yetz and welcome.

I think I know what may have happened with your review. You mentioned that "numerous products." I think that's why it may not have posted. QVC says that when writing a review, just talk about that one product and no others. It may also take a few days for the review to post.