topic Re: Lost package? in Community Chat

Lost package?

blackhole99 — Wed, 09 Dec 2015 14:38:05 GMT

I ordered a bracelet from Evine and have been tracking the package online for 9 days, called their CS and it's on me. Evidently they do not automatically credit your account or offer to send a replacement until they investigate the situation. They are sending me claim forms that will arrive in 2 or 3 days to fill out and then return to them, another 2 or 3 days. I've never had this happen before and it is inconvenient to say the least. The Q always credits your purchases up front or tries to accomodate you in some way when packages don't turn up. I appreciate that, I guess that's why they are number one! I will have to think twice before I buy from them again because of their lost package policy.

Re: Lost package?

ChynnaBlue — Wed, 09 Dec 2015 15:14:46 GMT

Wow, that's too bad. I just had a package from Land's End lost and they sent a replacement out as soon as I reported it and will investigate after the fact. I've only had a few packages lost, but that's always been the way it was handled. I would call them out on that.

Re: Lost package?

CelticCrafter — Wed, 09 Dec 2015 15:58:40 GMT

Wow, I have not been reading good things about Evine.

Re: Lost package?

PinkyPetunia — Wed, 09 Dec 2015 16:42:08 GMT

Did you pay for the purchase with a credit card? You are not obligated to pay for something you have not received. Call your credit card company and initiate a dispute.

Re: Lost package?

Nuttmeg — Wed, 09 Dec 2015 16:59:37 GMT

I would not buy anything else from them. I would put in dispute with your CC company.

Re: Lost package?

chrystaltree — Wed, 09 Dec 2015 17:38:21 GMT

That's why I stopped buying from them when they were Shopnbc. And I was a good customer! It's been years and I still get mad. I had to have the form notarized which added insult to injury. And it was only a $35 top. That was enough to turn me off them....forever. They treated me like a thief after I spent thousands over the many years I shopped with them.

Re: Lost package?

Kachina624 — Wed, 09 Dec 2015 21:37:41 GMT

Please let us know if you have to have your papers notarized. That's totally unnecessary. All it does is vouch that you signed the form. I'm sure they're hoping you'll be so inconvenienced that you'll just blow it off. I get things notarized free at my bank but I typically have to wait an hour or so.

Re: Lost package?

chickenbutt — Wed, 09 Dec 2015 21:54:27 GMT

I don't know what the tracking says, but maybe the degree to which it is 'lost' is their issue. If UPS has truly lost it, it would seem that the information should be available on the tracking and they can verify it for Evine, making all this paperwork moot.

I'm not siding with them or anything. In fact, I quit them a short while back. But who knows - maybe they've had a lot of fraud, especially this time of year when stealing seems to be even more popular among some.

Re: Lost package?

Kachina624 — Thu, 10 Dec 2015 02:17:56 GMT

@chickenbutt. This business with the papers has been going on for years, it's not seasonal. It's never happened to me but whenever I hear about it, it infuriates me. I'd probably just call my credit card company and report non-receipt of merchandise and tell them where they could put their papers.

Re: Lost package?

blackhole99 — Sat, 12 Dec 2015 04:15:34 GMT

@Kachina624 One day after I posted about the lost package from Evine I checked the tracking again and the package was again in Harrisburg, the next day it was at our local post office and I finally got the package today. The package had an estimated delivery date originally of 12/3 so it was lost for almost a week. Thank goodness I don't have to go through all that nonsense. I don't know if I'll still receive paperwork, but if I do I'll let you know if it needed to be notarized. I love some of their products, but I think I'm done with them. I think I may write a letter to Mike Bozek their CEO about this policy, I'm sure they don't want people to know what the drill is until after the fact. I certainly would have never started buying from them if I would have know about their lost package policy.

Re: Lost package?

151949 — Sat, 12 Dec 2015 13:59:01 GMT

I had a wallet from HSN that seemed to have been lost in transit - was 2 weeks since they mailed it and there was nothing on the tracking for many days when - there it was in the mailbox, out of the blus. I had called them and they had sent out a replacement so I had to return it.

I had something from QVC that never arrived and they were sold out on it so credited my account. Then just the mailing label showed up in our mailbox - apparently it had come off the package somewhere along the way. Odd stuff does happen.

Re: Lost package?

Jake1853 — Mon, 14 Dec 2015 12:50:26 GMT

Does anyone from QVC read the chats? I have 2 orders lost in space, Corky's Ribs and Germack. Corky's shipped on the 12/8 I should have had on 12/11 germack shipped on 12/10 and should have had it 12/12, Customer service was really no help. I want help Finding were they are? Is the a number I can get to call Corky's shipping or is a military secret. Please help.

Re: Lost package?

Kim-QVC — Mon, 14 Dec 2015 14:27:10 GMT

@Jake1853 Thank you for posting in our Community forums. I apologize that the shipping/tracking for these 2 orders has caused you concerned. I have researched them and have sent an email to you. Thank you for shopping with QVC.

~Kim

Re: Lost package?

blackhole99 — Tue, 22 Dec 2015 00:04:03 GMT

@Kachina624 If you can imagine, I just got the claim form today and no it does not have to be notarized. Like I said days ago, I did finally receive my package so all this is mute, but I am done with Evine. No customer should have to go through the trouble of filling out forms when the package was tracked by the post office and it says online that the package was not delivered. I think they must think people are in kahoots with their local post office.LOL

Re: Lost package?

Kachina624 — Tue, 22 Dec 2015 03:39:25 GMT

@blackhole99 Thanks for reporting back. Glad to hear they dropped that stupid notary requirement, but you're right, you shouldn't need to do paperwork when tracking shows no delivery.