topic Re: in process in Community Chat

in process

traveler — Wed, 09 Dec 2015 14:19:59 GMT

I realize that at this time of year most retail businesses are slammed but how long is an item at QVC in process?

Re: in process

brii — Wed, 09 Dec 2015 14:23:41 GMT

I've had things ship out the next day and I've had things sit in process for a few days.

I think it depends if it's coming directly from a vendor or a certain warehouse.

....

debic — Wed, 09 Dec 2015 14:27:54 GMT

I've had things ship in 4 hours, and then some that take a week. It's a cra* shoot for sure. 2-4 days is the average for me.

Re: in process

ChynnaBlue — Wed, 09 Dec 2015 14:45:11 GMT

Anywhere from 12 hours to 10 days or more. It seems really arbitrary to me. I ordered the Dell computer TSV the other week and it went from being In Process for over a week to being backordered. The Estimated Delivery Date remained the same. I called Customer Service and they really had no good answer for me because Dell is fulfilling the order directly. They could only tell me that I will "most likely" get the computer in 30 days, but it's possible the order could be canceled, instead.

So... yay. Good thing it's for me and not a gift.

My general rule ANY time of year is that I do not order anything from QVC if I need it within a two week window. Most things come in one week, but I'm not going to bet on "most" results. And once December comes around, I only order things from QVC for myself, not as gifts I need to be here before Christmas.

Re: in process

Allegheny — Wed, 09 Dec 2015 14:52:03 GMT

Ditto with other replies.

I was surprised when I ordered a food item about 3 weeks ago. Food products usually get processed, shipped and received at record speed. Ordered took 4 days to process. Once that was done, it got here in 2 days.

Target surprised me this year. One would think with all the competition they would be fast this time of year, but order I placed 9 days ago still isn't here and they provide no way to track it, only that expected delivery is for tomorrow. Glad this is not a Christmas gift. May be I expect too much.

Re: in process

millieshops — Wed, 09 Dec 2015 15:01:43 GMT

I'm wondering if the delivery services aren't just on overwhelm because there's been such a huge increase in Internet ordering???

I just had a medication order take 9 days from order to my door - that's 4 to 5 extra days over their usual service.

Re: in process

Allegheny — Wed, 09 Dec 2015 15:18:02 GMT

@millieshops wrote:
I'm wondering if the delivery services aren't just on overwhelm because there's been such a huge increase in Internet ordering???

I just had a medication order take 9 days from order to my door - that's 4 to 5 extra days over their usual service.

I'm not sure. Probably. However it funny how some things ordered later, arrive and still waiting on earlier ordered items. Could be type of shipping, mailing service they are using.

Re: in process

Melania — Wed, 09 Dec 2015 15:23:24 GMT

It is a cr@p shoot as someone else said.

But what I'm noticing the last two packages I've received have been so damaged...one had a sticker on it that it was received damaged but the last one didn't. One item had glass bulbs but somehow was okay.

It looked like it was stomped on and dropped a few hundred times.

I think there are very angry UPS drivers lately. I mean how can the company send it out like that to the shipper?

Next I have two firesticks and they better come in pristine shape!! Although Amazon packages always come in perfect shape...so I'll know where it happened.

Re: in process

Allegheny — Wed, 09 Dec 2015 15:41:39 GMT

@ChynnaBlue wrote:
Anywhere from 12 hours to 10 days or more. It seems really arbitrary to me. I ordered the Dell computer TSV the other week and it went from being In Process for over a week to being backordered. The Estimated Delivery Date remained the same. I called Customer Service and they really had no good answer for me because Dell is fulfilling the order directly. They could only tell me that I will "most likely" get the computer in 30 days, but it's possible the order could be canceled, instead.

So... yay. Good thing it's for me and not a gift.

My general rule ANY time of year is that I do not order anything from QVC if I need it within a two week window. Most things come in one week, but I'm not going to bet on "most" results. And once December comes around, I only order things from QVC for myself, not as gifts I need to be here before Christmas.

@ChynnaBlue, we ordered the Dell TSV also. In fact ordered in very late pm and it arrived in 4 days. Perhaps because of the size and color we ordered, they may have had more available to ship. I was amazed it came so fast when EDD was 12/17. I hate to say this but customer service reps are very limited with information they can provide. I had an issue when pc arrived that package was obviously opened (security seal was broken). CS was no help, so I emailed QVC social team and they were able to tell me why seal was broken (by Dell when pc was shipped to another location to add software). They addressed my concern quickly by contacting their Dell representative directly, otherwise I was considering returning the pc.

Re: in process

itsmagic — Wed, 09 Dec 2015 15:56:13 GMT

I recently had an order sit in process for five days. I called the Q and the representative said she saw no notes of why it shouldn't ship and that sometimes things get stuck "in process" and she would "release" it. It seemed to have worked because it shipped that day.

Re: in process

ChynnaBlue — Wed, 09 Dec 2015 16:15:30 GMT

@Allegheny wrote:
@ChynnaBlue wrote:
Anywhere from 12 hours to 10 days or more. It seems really arbitrary to me. I ordered the Dell computer TSV the other week and it went from being In Process for over a week to being backordered. The Estimated Delivery Date remained the same. I called Customer Service and they really had no good answer for me because Dell is fulfilling the order directly. They could only tell me that I will "most likely" get the computer in 30 days, but it's possible the order could be canceled, instead.

So... yay. Good thing it's for me and not a gift.

My general rule ANY time of year is that I do not order anything from QVC if I need it within a two week window. Most things come in one week, but I'm not going to bet on "most" results. And once December comes around, I only order things from QVC for myself, not as gifts I need to be here before Christmas.
@ChynnaBlue, we ordered the Dell TSV also. In fact ordered in very late pm and it arrived in 4 days. Perhaps because of the size and color we ordered, they may have had more available to ship. I was amazed it came so fast when EDD was 12/17. I hate to say this but customer service reps are very limited with information they can provide. I had an issue when pc arrived that package was obviously opened (security seal was broken). CS was no help, so I emailed QVC social team and they were able to tell me why seal was broken (by Dell when pc was shipped to another location to add software). They addressed my concern quickly by contacting their Dell representative directly, otherwise I was considering returning the pc.

That's the difficulty with things like computers or some of the food products. They're custom built/made and shipped directly by Dell (or HP, or the candy people, or whomever), so everything that happens from the moment I submit my order until the item arrives (or gets canceled) is under Dell's control, not QVCs. I feel bad for QVC CS reps who have to answer the questions about items

Re: in process

traveler — Wed, 09 Dec 2015 16:58:29 GMT

think it's strange how sometimes an item can't be cancelled because it's in process then it sits there for quite awhile.

Re: in process

Puzzle Piece — Wed, 09 Dec 2015 18:33:31 GMT

I've had things in process for a week at times. Then I keep up with the tracking and things are at a place for a few days. All adds up to more days than the Q says in their delivery dates.

Because of this, I usually get tired of the wait and just send the stuff back. I haven't really bought much from them at all in years.

Re: in process

Drythe — Wed, 09 Dec 2015 22:45:12 GMT

It does not seem to be seasonal from my experience.

No matter the time of year, sometimes shipping is w/i hours, and sometimes the same item sits for days. I see no consistent pattern.