topic Re: My EvineLive Negative Review in Community Chat

My EvineLive Negative Review

lucieinthesky — Wed, 02 Dec 2015 00:59:46 GMT

So, I bought some fancy chocolate candies on EvineLive and they turned out to be not anything I would call "premier" chocolates. I decided I would just return them and get some of my $50.00 back. Well, they don't offer a return label, so I took the package into my post office and was told it would be $19.45 to return the cheapest way. I was not happy and just took the package home. I then posted a review on the product to let them know how unhappy I was with the whole experience. I get an e-mail from them today telling me that they "reviewed" my review, and they chose not to allow it to be posted. Now, in my opinion, that's what the whole review process is for - the good and the bad. Guess they only want the good, huh?

Re: My EvineLive Negative Review

JavaQueen — Wed, 02 Dec 2015 01:07:32 GMT

Wow.

It's too bad. I've heard that the Q has done the same thing. Which kind of defeats the purpose.

Was it Waggoner Chocolates? if they were anything like Harry London chocolates, then it's better to know. Was never a fan of Harry London brand; would rather have Russell Stover or Whitman.

BTW: See's Chocolates are some of the best that I have ever eaten.

My ex's familly owned a chocolate factory. They made great chocolass. They forced outof business by a fire. It was too expensive to retool. A real shame.

Re: My EvineLive Negative Review

lulu2 — Wed, 02 Dec 2015 01:10:23 GMT

My birthday is coming up. Today I received an email stating,

WE'RE CELEBRATING YOU!

Happy birthday from your friends at EVINE Live.

Treat yourself to something special - you deserve it!

There was no discount code....nothing!

HSN sent a 15% code.

Re: My EvineLive Negative Review

lucieinthesky — Wed, 02 Dec 2015 01:16:53 GMT

JavaQueen -- yes, they are Waggoner Chocolates. I agree that Russell Stover is better ( and cheaper, too). I've only had See's once years ago when I made a trip to San Francisco and they were fabulous!

Re: My EvineLive Negative Review

millieshops — Wed, 02 Dec 2015 01:18:26 GMT

@lucieintheskyYour experience is pretty much why I think most reviews are a waste of time t read and I've never done more than hit a star maybe to "write" a review.

As for why Evine wouldn't publish yours? Did you tell your whole bad story including the part about the cost of mailing the chicolates back? If so, that doesn't review the chocolates and could be why they tossed you out.

BTW - I'm not surprised the candy wasn't great - I love chocolate, but increasingly don't like the chocolate we are offered by most companies.

Re: My EvineLive Negative Review

60sgirl — Wed, 02 Dec 2015 01:20:44 GMT

well, first of all, Evine, just like QVC refunds on products you don't like. You don't have to send back food, they will refund you less the shipping cost. Second that is probably why you didn't get a return label in the box. QVC does not take back unused food either. they just tell you to toss it.

And third, why did you come to this forum to post this? If Evine did not post your review they had a reason such as you mentioned another brand or something like that.

I think you must have some other reason to post thos on QVC's forums. Most of which is not true. Everyone knows you don't "just return" food items.

Re: My EvineLive Negative Review

chickenbutt — Wed, 02 Dec 2015 01:28:45 GMT

I can understand how you feel and, btw, I don't think you are a liar so hopefully you can just ignore that bit of ugliness.

Anyway, I had received a different food item and, while I didn't try to return it, I DID write up a 100% factual, descriptive, review that include information on the extremely poor packaging that made it impossible to gift the item and barely possible to even use it myself because it was almost destroyed and NOT due to shipping errors but due to the fact that it was not properly packaged. These were a pair of small bundt cakes that were just stuffed into a plastic bag with a twist tie and shipped in soft packaging. No tin or even packing that would allow them to have any possibility of arriving intact.

This was very important information that other potential buyers would need to know. I know I would have loved to have known this going in!

Anyway, I got the same response - that they would not be posting my review. That was the day I quit Evine.

I guess the lesson here is - live and learn. Sorry you were out that much money. I was not out quite that much but, for me, it was more the principle of the whole thing that made me discontinue doing business with them.

Re: My EvineLive Negative Review

60sgirl — Wed, 02 Dec 2015 01:47:41 GMT

@chickenbutt wrote:
I can understand how you feel and, btw, I don't think you are a liar so hopefully you can just ignore that bit of ugliness.

Anyway, I had received a different food item and, while I didn't try to return it, I DID write up a 100% factual, descriptive, review that include information on the extremely poor packaging that made it impossible to gift the item and barely possible to even use it myself because it was almost destroyed and NOT due to shipping errors but due to the fact that it was not properly packaged. These were a pair of small bundt cakes that were just stuffed into a plastic bag with a twist tie and shipped in soft packaging. No tin or even packing that would allow them to have any possibility of arriving intact.

This was very important information that other potential buyers would need to know. I know I would have loved to have known this going in!

Anyway, I got the same response - that they would not be posting my review. That was the day I quit Evine.

I guess the lesson here is - live and learn. Sorry you were out that much money. I was not out quite that much but, for me, it was more the principle of the whole thing that made me discontinue doing business with them.

Ugliness? Because as you know everyone is totally honest and squeaky clean when posting anonymously on forums. sure thing. YOU DON'T RETURN FOOD THROUGH THE MAIL.

Re: My EvineLive Negative Review

KYToby — Wed, 02 Dec 2015 01:44:57 GMT

Just like QVC, the issue has nothing to do with whether the review iss favorable or not.

There are guidelines which must be followed. If you do not follow the guidelines, the review will not be posted.

It really is as simple as that.

Re: My EvineLive Negative Review

NickNack — Wed, 02 Dec 2015 02:12:35 GMT

@lucieinthesky Just call evine and tell them you didn't like the chocolates. They'll refund your money without you returning them. You aren't allowed to return food through the mail.

Re: My EvineLive Negative Review

pieman — Wed, 02 Dec 2015 03:04:10 GMT

QVC has done the same.....

Re: My EvineLive Negative Review

jogger — Wed, 02 Dec 2015 06:45:02 GMT

wow...really harsh response above to the OP.

"Everyone knows"??

No...not everyone knows. Longtime tv shoppers, but not everyone. After all, we Receive food through the mail, who could be faulted for thinking we can also Return same?

btw, Waggoner chocolates are former HSN HOST Allison's family business.

I heard her briefly mention this during a presentation on Evine.

edit to add: I am formerly FitnessFreak here, but had to start a new Login..not sure why?!

Re: My EvineLive Negative Review

MaggieMack — Wed, 02 Dec 2015 15:52:29 GMT

Well, call me dumbo, but I never knew you weren't supposed to return food until reading this thread. Learn something just about every day here. I don't watch the food shows. The only food item I've bought from the Q is the Christmas cookies inside ornaments. Knew I wasn't going to return those.

Re: My EvineLive Negative Review

Shelbelle — Wed, 02 Dec 2015 16:02:03 GMT

Waggoner chocolates are full of hydrogenated oils, my DH refuses to eat these.

Re: My EvineLive Negative Review

mstyrion 1 — Wed, 02 Dec 2015 16:04:49 GMT

I wouldn't return food that I simply didn't care for. If there was something actually wrong, I would place a call, but IMO you just take a chance when you order food on-line. Same with cosmetics. If I chose a wrong color or scent, I just chalk it up to a wrong choice. If defective, I will return.

Re: My EvineLive Negative Review

PamfromCT — Wed, 02 Dec 2015 16:05:35 GMT

Don't want to ignite a major firestorm here. For those who are being so harsh with the OP - when censoring the reviews to be posted on Evine, wouldn't you think the appropriate thing to do would be to send the would-be reviewer a message telling them they could call for a refund? Or they could have edited the OP's remarks just to focus on the chocolates....?

Re: My EvineLive Negative Review

Lipstickdiva — Wed, 02 Dec 2015 16:56:01 GMT

@lulu2 wrote:
My birthday is coming up. Today I received an email stating,

WE'RE CELEBRATING YOU!
Happy birthday from your friends at EVINE Live.
Treat yourself to something special - you deserve it!

There was no discount code....nothing!

HSN sent a 15% code.

@lulu2, they want you to buy something reeeeeeaaaal nice at full price.

Re: My EvineLive Negative Review

Lipstickdiva — Wed, 02 Dec 2015 17:01:48 GMT

@MaggieMack wrote:
Well, call me dumbo, but I never knew you weren't supposed to return food until reading this thread. Learn something just about every day here. I don't watch the food shows. The only food item I've bought from the Q is the Christmas cookies inside ornaments. Knew I wasn't going to return those.

I didn't know that either. I did buy Mrs. Prindables apples once that were horrible but I didn't bother to call about them. I just wouldn't order them again.

Re: My EvineLive Negative Review

60sgirl — Wed, 02 Dec 2015 17:39:44 GMT

it is discussed regularly that food does not need to be returned. It has even been said at times that one of the reasons why QVC might be selling so many high priced foods is that people can buy them, eat the, and then call and say they were horrible and get a full refund. There is no risk to paying $60 for a cake for instance,

Even my sister who bought food one time, called them about it and was told to throw it out. If OP didn;'t get a return label, somehow he had to contact them to find out where he would return a product since shoppingn channels have several different warehouse locations to return items to. At that point, he would have seen or been told by CS that you don't need to return food items, What would be the point in spending good money sending back a disposable item like food that would immediately be thrown into the trash? They can't put food on clearance or as is prices, just toss it.

And I do think most people know that, or would find out before trying to send back food can call CS for instructions. Would people go to the trouble of buying dry ice and packing a Kansas City ham to be sent back?

This is the holiday season and inevitably there are always posts from people about bad CS, not getting products in time for Christmas when they ordered 2 days before, and so on. You all can think what you want. I believe otherwise. And I still don't know why this complaint would be posted on this BB.

Re: My EvineLive Negative Review

hennypenny — Wed, 02 Dec 2015 17:53:22 GMT

Many Q shoppers also shop at other places such as evine.

If a bad experience was had I appreciate hearing about it.

To the OP. You can order Sees Candies on line. They are, in my opinion the best. Many are still made by hand and the ingredients are good ones. I am in CA. We have two see's candy stores in our town, but to avoid traffic we just ordered our foil covered chocolate turkeys for thanksgiving. I am diabetic and they have some yummy non chemical tasting chocolates for me too.

I want to add they have some adorable holiday pacs and wrapping.