topic Re: Strange Purchase in Community Chat

Strange Purchase

Kachina624 — Tue, 24 Nov 2015 05:50:03 GMT

I checked my account this evening to see if an order had shipped and was very surprised to see an order for a large $70. Vera Bradley tote. Now I am about the last person on earth who would carry or gift a Vera Bradley anything. I've never even looked at them. It was too late for CS to cancel it, so now I sit and wait for it to slowly make its way here so I can return it. All the while, my money is tied up. How could this have happened???

Re: Strange Purchase

Bestdressed — Tue, 24 Nov 2015 06:04:29 GMT

That certainly is strange.

Was the VB order placed the same day you placed your order?

Is your other order(s) still being processed?

Re: Strange Purchase

september — Tue, 24 Nov 2015 06:24:22 GMT

I can't even fathom how this could happen. Did you call CS, and if so, what explanation did you get?

Re: Strange Purchase

hopi — Tue, 24 Nov 2015 06:35:22 GMT

Strange order or not some has used your credit card and Q had no right to authorize the purchase of something you have not ordered.

Re: Strange Purchase

Tinkrbl44 — Tue, 24 Nov 2015 06:37:05 GMT

Compare the item numbers and see if you transposed digits, and that's how you ended up with the wrong item ..... that's the only thing that comes to mind.

Re: Strange Purchase

sfnative — Tue, 24 Nov 2015 06:43:02 GMT

@Kachina624 wrote:
I checked my account this evening to see if an order had shipped and was very surprised to see an order for a large $70. Vera Bradley tote. Now I am about the last person on earth who would carry or gift a Vera Bradley anything. I've never even looked at them. It was too late for CS to cancel it, so now I sit and wait for it to slowly make its way here so I can return it. All the while, my money is tied up. How could this have happened???

@Kachina624

Hi Kachina,

It's going to be time consuming, but if I were you, I'd check your state laws regarding consumer rights. For instance, in many states if you receive something you did not order, it's yours and you do not have to pay for it.

That said, clearly, the challenge here will be getting the charges removed immediately: get this matter kicked upstairs at QVC, to be addressed by someone who has the authority to straighten out this issue right now.

Also, should you return the bag, please insure that there's no way you get stuck with shipping charges.

All the best.

Re: Strange Purchase

Kachina624 — Tue, 24 Nov 2015 07:37:56 GMT

@Bestdressed wrote:
That certainly is strange.

Was the VB order placed the same day you placed your order?

Is your other order(s) still being processed?

No, I did not place an order that day. My CC # and PIN are in my computer but no one has been in the house except me and a password is needed to sign in on my tablets and computers. The order listed my shipping address. The order is being processed but couldn't be stopped. No explanation from CS. I also did not receive an order confirmation as I usually do.

Re: Strange Purchase

Mary Bailey — Tue, 24 Nov 2015 08:35:43 GMT

That is bizzare.

If it was me. I would definately report it as fraud to my CC company.

I would think CS could at least tell how the order was placed, phone or internet.

Re: Strange Purchase

Puzzle Piece — Tue, 24 Nov 2015 08:54:04 GMT

@Kachina624 wrote:
I checked my account this evening to see if an order had shipped and was very surprised to see an order for a large $70. Vera Bradley tote. Now I am about the last person on earth who would carry or gift a Vera Bradley anything. I've never even looked at them. It was too late for CS to cancel it, so now I sit and wait for it to slowly make its way here so I can return it. All the while, my money is tied up. How could this have happened???

The same has happened to me. I called CS and was able to cancel the item though. If you think the Q will trace the transaction back to someone - forget it. Won't happen, they are not in the detective or police business. You can return it charge free and that's all.

Re: Strange Purchase

Plaid Pants2 — Tue, 24 Nov 2015 09:05:47 GMT

I know that this might sound weird, but could it be possible that you ordered it in your sleep?

I mean, people sleep walk, and certain sleep medications have side effects of people doing strage thing while asleep, so it's not unheard of to sleep shop.

Anyway, you can just refuse delivery, and you won't be charged a penny.

It's the simplest and easiest thing to do.

Just be sure to let CS know that you refused delivery on it, and that it's being sent back.

Re: Strange Purchase

chrystaltree — Tue, 24 Nov 2015 09:19:25 GMT

Sleep ordering......

Re: Strange Purchase

CelticCrafter — Tue, 24 Nov 2015 10:04:49 GMT

@Kachina624 wrote:
No, I did not place an order that day. My CC # and PIN are in my computer but no one has been in the house except me and a password is needed to sign in on my tablets and computers. The order listed my shipping address. The order is being processed but couldn't be stopped. No explanation from CS. I also did not receive an order confirmation as I usually do.

You need to call your credit card company. Just because you have a password sign-in on your computer and tablet doesn't mean your card can't be hacked.

Re: Strange Purchase

chrystaltree — Tue, 24 Nov 2015 10:16:39 GMT

@CelticCrafter wrote:
@Kachina624 wrote:
No, I did not place an order that day. My CC # and PIN are in my computer but no one has been in the house except me and a password is needed to sign in on my tablets and computers. The order listed my shipping address. The order is being processed but couldn't be stopped. No explanation from CS. I also did not receive an order confirmation as I usually do.

You need to call your credit card company. Just because you have a password sign-in on your computer and tablet doesn't mean your card can't be hacked.

Someone hacked her card and bought a relatively inexpensive item and had it sent.....to her? That's not likely. It's more likely that she was browsing .com and got distracted and inadvertently touched that quick order button.

Re: Strange Purchase

PINKdogWOOD — Tue, 24 Nov 2015 11:35:50 GMT

@Kachina624 Ms Kachina, if you are expecting another item that you know you ordered and can recognize that package, when this other one (Vera) gets to you, DO NOT OPEN it, write on the package "Refuse Delivery" and "Return To Sender" and either give it back your mail person, take it yourself or drop it off at a UPS station. Call and ask to speak to CS Manager about this charge too.

Re: Strange Purchase

Desertdi — Tue, 24 Nov 2015 11:56:35 GMT

You deserve a gift card for your inconvenience.

Re: Strange Purchase

brii — Tue, 24 Nov 2015 13:26:19 GMT

That's strange.

I would call the credit card compan and cancel that card.

Re: Strange Purchase

pattypeep — Tue, 24 Nov 2015 13:59:51 GMT

Just curious ~ do you use a Q card or other MCC?

Re: Strange Purchase

CelticCrafter — Tue, 24 Nov 2015 14:03:52 GMT

@chrystaltree wrote:
@CelticCrafter wrote:
@Kachina624 wrote:
No, I did not place an order that day. My CC # and PIN are in my computer but no one has been in the house except me and a password is needed to sign in on my tablets and computers. The order listed my shipping address. The order is being processed but couldn't be stopped. No explanation from CS. I also did not receive an order confirmation as I usually do.

You need to call your credit card company. Just because you have a password sign-in on your computer and tablet doesn't mean your card can't be hacked.

Someone hacked her card and bought a relatively inexpensive item and had it sent.....to her? That's not likely. It's more likely that she was browsing .com and got distracted and inadvertently touched that quick order button.

And it could also be a test to see if the charge went through.....

Re: Strange Purchase

Group 5 minus 1 — Tue, 24 Nov 2015 14:08:12 GMT

How is your money tied up?

Re: Strange Purchase

fortune — Tue, 24 Nov 2015 15:43:24 GMT

@Plaid Pants2 wrote:
I know that this might sound weird, but could it be possible that you ordered it in your sleep?

I mean, people sleep walk, and certain sleep medications have side effects of people doing strage thing while asleep, so it's not unheard of to sleep shop.

Anyway, you can just refuse delivery, and you won't be charged a penny.

It's the simplest and easiest thing to do.

Just be sure to let CS know that you refused delivery on it, and that it's being sent back.

I blamed my last pregnancy on that!!!!!

just kidding!!!!