topic Re: (!) shows over secure lock....... in Community Chat

(!) shows over secure lock.......

klajfakj — Mon, 16 Nov 2015 08:09:44 GMT

Is anyone else getting a (!) exclamation over their security lock when logging into account?

It seems like when I sign into my Q Account, I get an ! over my security lock. When I check the message it says.... CONNECTION NOT SECURE...parts are not secure such as images. I never had this appear before recently. Are some of the images corrupted?

Is our information safe? The last time I had this happen my credit card was being used in Brazil! It does not happen when signing into the forum...just when I sign in to check my order status or order an item.

Re: (!) shows over secure lock.......

MaggieMack — Mon, 16 Nov 2015 11:24:09 GMT

I don't get what your getting, but I think for the first time in recorded history, I was NOT required to "sign in" when I clicked on Order Status.

Re: (!) shows over secure lock.......

klajfakj — Mon, 16 Nov 2015 12:11:42 GMT

At the top left corner of my screen I have a lock to tell me if a site is secure. When I start to sign into QVC, I get a yellow exclamation mark covering my lock. When I right click the exclamation mark, it tells me the message I stated. Something about the images on the page. I don't get this exclamation mark with any other sites, bank, credit card, HSN, Amazon....just QVC.

The last time I ran into this, and upon investigating the matter AFTER my credit card was being swiped in Brazil, the site I was on (a travel site) had images that were corrupt and allowed my information to be captured. I contacted the travel site and they corrected the issue after speaking with their tech team.

I don't know if this is the issue here, but I must say I am a little leary because of the past issue I had.

Re: (!) shows over secure lock.......

cotton4me — Mon, 16 Nov 2015 12:42:00 GMT

I logged into my account to check and I also get an exclamation point over the lock. When I hover over it I get the following message: "This website does not supply identity information."

Just did a search and this is what Mozilla/Firefox said:

Gray padlock with yellow warning triangle

A gray padlock with a yellow warning triangle indicates:

The website does not supply identity information.
The connection between Firefox and the website is only partially encrypted and doesn't prevent eavesdropping.

For information about what "partially encrypted" means, see Mixed content blocking in Firefox.

Note: If you are sending any sort of sensitive information (bank information, credit card data, Social Security Numbers, etc.) the Site Identity button should not have an orange warning triangle icon.

ETA - How to tell if your connection is secure:

https://support.mozilla.org/en-US/kb/how-do-i-tell-if-my-connection-is-secure

Re: (!) shows over secure lock.......

klajfakj — Mon, 16 Nov 2015 12:55:22 GMT

Cottonball: I never had this before on QVC. If you right click on the message it suggests images.

I use the same on all other sites and don't get the exclamation mark...ONLY QVC. Is this QVC or Firefox. I am leaning toward QVC and its images since I don't get it on any other site using the same computer.

What to do?

Re: (!) shows over secure lock.......

VirgoGirl — Mon, 16 Nov 2015 13:03:31 GMT

I've gotten the same thing after Mozilla/firefox did an update last week. Before that day I never had this issue. Don't know if it can be changed back or if mozilla is "fixing" the issue. Hope they do it soon.

Re: (!) shows over secure lock.......

Lyttlewyng — Mon, 16 Nov 2015 22:52:26 GMT

I use Firefox and get the same image too when I sign into my QVC account.

Are our accounts and credit information safe?