topic Returning Non Damaged Items?? - Heads up!!! in Community Chat

Returning Non Damaged Items?? - Heads up!!!

sco776 — Sun, 15 Nov 2015 20:07:13 GMT

Please be aware that QVC now charges customers part of original shipping as well as return shipping rates when returning items that are not damaged, so you are getting almost double zapped for return shipping and handling. QVC also cancels long standing auto delivery items and will not let customers post anything on this subject or give customers alternate options for cancelled item. QVC's quality has gone downhill big time and as a very long time QVC shopper will not be shopping QVC as in past. Too bad---QVC used to care but not any more. All about the buck.

Re: Returning Non Damaged Items?? - Heads up!!!

KathyPet — Sun, 15 Nov 2015 20:09:47 GMT

This policy has been in effect since mid-Feb and has been discussed extensively on these forums.

Re: Returning Non Damaged Items?? - Heads up!!!

GCR18 — Sun, 15 Nov 2015 20:13:56 GMT

Actually the q charges the full amount of the original shipping, not part of it. So you pay original shipping and return shipping.

Re: Returning Non Damaged Items?? - Heads up!!!

Venezia — Sun, 15 Nov 2015 20:43:38 GMT

To my knowledge, QVC notified customers by email and on their website extensively when these changes were brought in in February. It was at the same time that they changed the amount they charged for S&H. It was discussed at length on these boards.

If you're a "long-time customer", I'm very surprised you have only just become aware of this.

Re: Returning Non Damaged Items?? - Heads up!!!

Plaid Pants2 — Sun, 15 Nov 2015 20:49:21 GMT

@Venezia wrote:
To my knowledge, QVC notified customers by email and on their website extensively when these changes were brought in in February. It was at the same time that they changed the amount they charged for S&H. It was discussed at length on these boards.

If you're a "long-time customer", I'm very surprised you have only just become aware of this.

Well, they did just sign up.

I'm always highly suspect of anybody who just signs up, and their very first post is to complain.

Re: Returning Non Damaged Items?? - Heads up!!!

Preds — Sun, 15 Nov 2015 20:51:38 GMT

These are the things they don't tell new customers. You will find that some won't return things for this reason. They were getting so many returns that they had to change their system. This is the result. We pay instead of them.

Welcome to the boards. Hope you pop in to join the fun, even if you don't "shop".

Re: Returning Non Damaged Items?? - Heads up!!!

Kim-QVC — Sun, 15 Nov 2015 20:55:12 GMT

This post has been removed by QVC because it is inappropriate.

Re: Returning Non Damaged Items?? - Heads up!!!

Marp — Sun, 15 Nov 2015 20:56:11 GMT

Just one more case of be careful what you wish for. Many wanted lower shipping costs which they got but there was a price to pay--costs that Q used to eat.

It is also another case of "so what" until personally affected then it becomes a big deal.

Re: Returning Non Damaged Items?? - Heads up!!!

millieshops — Sun, 15 Nov 2015 21:23:02 GMT

Old news here, but since it's here I can say that the new policy works well for me. I don't buy much and I keep over 95% of what I do order. Because most of what I have boughht has come with far reduced shipping, even though I had to return one item because of my own stupidity, the cost was only $3 more than it would have been under the old shipping policy. We were always paying returns on the kind of mistake I made - unless we're liars.

By the way, if the new policy saved me money - not a whole lot, but over $50 for my few orders, I'm sure, and it makes people think twice about ordering 3 items and returning 2 over and over again, maybe QVC will be better off in the long run.

Re: Returning Non Damaged Items?? - Heads up!!!

Allegheny — Sun, 15 Nov 2015 21:45:54 GMT

I rarely purchase clothes from QVC any more because those items for me could fall into a high return rate due to fit or quality issues.

I am careful with my purchases, doing price checks elsewhere on line. If an item goes back to QVC now it is definitely because it is damaged or defective.

Re: Returning Non Damaged Items?? - Heads up!!!

sunshine45 — Sun, 15 Nov 2015 21:49:02 GMT

yes, it is old news, and for new customers, the shipping and return fee policy is clearly stated on the website. i dont think they are trying to hide anything. customers just have to do their due diligence and find the policies on ANY website they are ordering from.

Re: Returning Non Damaged Items?? - Heads up!!!

Sallylow1 — Sun, 15 Nov 2015 22:07:39 GMT

People you are getting hit not only with shipping & handling , but also are charged for using the Q RETURN LABLE, very sneaky of QVC,even tho they informed you, but you should think twice before you order, personally I won't be shopping with them anymore.

Much rather deal with HSN,plus their hosts are more down to earth & not fake like the ones on QVC !!!!!!!

Re: Returning Non Damaged Items?? - Heads up!!!

KYToby — Sun, 15 Nov 2015 22:21:01 GMT

I d not understand complaints like this.

In addition to QVC being open about its policy, notifying customers multiple times before implementation in addition to spelling it out on the website, why should customers not pay for their own shipping?

If someone makes a purchase, decides she does not like it, and returns it, why should she not pay for shipping -- at a minimum? The customer made the decisiont o purchase it, and the customer made the decisiont o send it back. This was not a decision made by QC or QVC's other customers. If the purchaser does not pay for the shipping, then the rest of us end up paying for it in higher prices, and that is simply unfair.

The lesson to be taken from this is to be decisive and informed BEFORE making the purchase. Do not expect QVC to send you merchandise on approval, and do not expect the rest of us to help defray poor purchasing decisions.

Re: Returning Non Damaged Items?? - Heads up!!!

sfnative — Sun, 15 Nov 2015 22:30:43 GMT

@Plaid Pants2 wrote:
@Venezia wrote:
To my knowledge, QVC notified customers by email and on their website extensively when these changes were brought in in February. It was at the same time that they changed the amount they charged for S&H. It was discussed at length on these boards.

If you're a "long-time customer", I'm very surprised you have only just become aware of this.

Well, they did just sign up.

I'm always highly suspect of anybody who just signs up, and their very first post is to complain.

@Plaid Pants2

@Venezia

Well, then, you need to add me to the number of long time shoppers (since 1989) who are not aware of all policy changes. I did not receive an mail - never do - unless relative to my horrible log-in issues, nor do I read every single topic/post. Who does? And, frankly, this is not something that this vendor will headline on their front page.

Do not understand why the big deal about "they did just sign up." She found a way to vent and share information and I'm glad of it, as it will even more affect in the negative my purchasing from this vendor.

Re: Returning Non Damaged Items?? - Heads up!!!

Annabellethecat66 — Sun, 15 Nov 2015 22:38:47 GMT

I used to buy tons of things. It doesn't pay for me to send stuff back. I just donate it.

QVC like so many other things has gone to the dogs. Hey! I'm not a new poster. Check how many posts I have.

My friends have greatly benefited from the stuff/junk I've bought.

I bought my daughter a pea coat recently. The button already fell off. I told her to try to find it and sew it back on. It's about 1 week old. QVC sold out and bla bla.

The coat wasn't cheap. She said don't send me anymore QVC clothes save your money.

Re: Returning Non Damaged Items?? - Heads up!!!

Kachina624 — Sun, 15 Nov 2015 22:41:48 GMT

I don't know what we'd do without new posters to keep us up to date on these things. Not!

Re: Returning Non Damaged Items?? - Heads up!!!

sunshine45 — Sun, 15 Nov 2015 23:10:16 GMT

@sfnative wrote:
@Plaid Pants2 wrote:
@Venezia wrote:
To my knowledge, QVC notified customers by email and on their website extensively when these changes were brought in in February. It was at the same time that they changed the amount they charged for S&H. It was discussed at length on these boards.

If you're a "long-time customer", I'm very surprised you have only just become aware of this.

Well, they did just sign up.

I'm always highly suspect of anybody who just signs up, and their very first post is to complain.

@Plaid Pants2
@Venezia

Well, then, you need to add me to the number of long time shoppers (since 1989) who are not aware of all policy changes. I did not receive an mail - never do - unless relative to my horrible log-in issues, nor do I read every single topic/post. Who does? And, frankly, this is not something that this vendor will headline on their front page.

Do not understand why the big deal about "they did just sign up." She found a way to vent and share information and I'm glad of it, as it will even more affect in the negative my purchasing from this vendor.

@sfnative

when they implemented the new policy back in february they DID put the link to all of the information on their homepage for a while. they were not really hiding anything.

Re: Returning Non Damaged Items?? - Heads up!!!

Buck-i-Nana — Mon, 16 Nov 2015 00:03:29 GMT

@Sallylow1 wrote:
People you are getting hit not only with shipping & handling , but also are charged for using the Q RETURN LABLE, very sneaky of QVC,even tho they informed you, but you should think twice before you order, personally I won't be shopping with them anymore.
Much rather deal with HSN,plus their hosts are more down to earth & not fake like the ones on QVC !!!!!!!

Hardly sneaky as the amount being charged for use of the return label is clearly printed on that label.

As for your bolded statement, you're kidding right? Do you perhaps work for HSN?

Re: Returning Non Damaged Items?? - Heads up!!!

lucieinthesky — Mon, 16 Nov 2015 00:20:33 GMT

Another thing they don't tell you up front is that if you return what they consider to be an "excessive" number of returns, they will cancel your account.

Re: Returning Non Damaged Items?? - Heads up!!!

151949 — Mon, 16 Nov 2015 01:03:53 GMT

I am always amazed when someone posts that they did not return a product because they did not want to pay return S&H charges. HUH!?!? You are going to pay for the cost of the item - maybe $40 - $50 instead of paying the return S&H of $3 to $6 ? I have a rusty old used car that doesn't run that I'd like to show you.