topic Re: Changing Payment Method on Easy Pays in Community Chat

Changing Payment Method on Easy Pays

simtwist — Tue, 10 Nov 2015 23:41:54 GMT

I have some easy payments that are past due because the card needs to be updated. I have not been able to change this online or enter a new card. It keeps giving me an error message even though everything I entered is correct. Anyone else having this issue?

Re: Changing Payment Method on Easy Pays

Dorothy11 — Tue, 10 Nov 2015 23:43:37 GMT

I have not had a problem changing payment methods. Sounds like you need to call customer service.

Re: Changing Payment Method on Easy Pays

MyGirlsMom — Wed, 11 Nov 2015 00:30:52 GMT

You will need to call Customer Service so they can verify your information.

Re: Changing Payment Method on Easy Pays

fthunt — Wed, 11 Nov 2015 00:45:34 GMT

Just go to 'MY Account" at the top of the main screen and you can enter a new credit card and then go to the item you purchased and change the method of payment there. It's really easy.

Re: Changing Payment Method on Easy Pays

morganjen — Wed, 11 Nov 2015 02:34:12 GMT

I receive the same error message.

Re: Changing Payment Method on Easy Pays

maryebrown — Wed, 11 Nov 2015 02:43:57 GMT

@fthunt wrote:
Just go to 'MY Account" at the top of the main screen and you can enter a new credit card and then go to the item you purchased and change the method of payment there. It's really easy.

I believe you are correct !

Re: Changing Payment Method on Easy Pays

PINKdogWOOD — Wed, 11 Nov 2015 12:28:32 GMT

@simtwist Yes with easy pays, you HAVE to call CS to get your card changed, update expiration date etc. You can certainly do card updates online yourself but it DOES NOT pick up that new info for easy pays. I know this per talking to CS about it.

Re: Changing Payment Method on Easy Pays

yomargo — Tue, 08 Aug 2023 21:13:45 GMT

I'm having the same problem. I've talked to CS 4 times and did EVERYTHING they told me to do..... NOTHING! Still have the same issues.