topic Re: El Capitan OS...anyone else having problems? in Community Chat

El Capitan OS...anyone else having problems?

RainCityWoman — Sat, 07 Nov 2015 21:52:23 GMT

I got a message from Apple about their upgrade OS El Capitan. I installed it and almost immediately I started having problems. First, I could not shut it down or restart it or force quit it the proper way. I had to power it off, which is very hard on the Hard Drive. Next my keyboard started acting wonky and wouldn't let me type words. Instead, it shot out a whole line of dots or symbols and beeped over and over. Then, I was unable to log in after it was in sleep mode. It also would not let me go to certain websites. It just stuck on the website url and wouldn't move. I had none of these problems with Yosemite. After a week and a half of constantly powering off my computer, over two hours on the phone with Apple tech support, and two separate appointments in person at the "Genius Bar" in the Apple store, I may have things working again. However, I now have a week and a half of troubleshooting hours that I will never get back. I am still having some problems with the keyboard, but I put fresh batteries in, hoping that the dynamics will change. Has Mac user here had problems with el capitan?

Re: El Capitan OS...anyone else having problems?

brii — Sat, 07 Nov 2015 21:58:45 GMT

Gosh, that's unusual.

I'm still using Yosemite.

Re: El Capitan OS...anyone else having problems?

gidgetgh — Sat, 07 Nov 2015 22:00:59 GMT

I haven't had any problems. I'm sorry you are.

Re: El Capitan OS...anyone else having problems?

dooBdoo — Sat, 07 Nov 2015 22:06:46 GMT

Hi, @RainCityWoman! My goodness, what a mess this sounds like for you! I installed El Capitan the day it was released (edited to say I have an older iMac, mid 2011) and I've had no problems. Did the installation go well, without interruptions? Have you updated to OS X 10.11.1? I suppose the support folks had you try this, but in case they didn't -- have you performed a boot to Safe Mode and then returned to a regular boot? Also, what kind of Apple computer do you have?

Re: El Capitan OS...anyone else having problems?

Mz iMac — Sat, 07 Nov 2015 22:02:34 GMT

I am still using Yosemite. I am not going to install EC until v.10.11.3. The bugs should be mostly ironed out by then.

You should NEVER upgrade an OS until you have first confirmed that ALL of your software & hardware are compatible w/the new OS.

This is what I have been doing. Checking w/the 3rd party manufacturers. Right now, my external drive which I use for backups is questionable. The version I have is still kind of iffy regarding compatibility for EC. I think I may be safe. However, I will know for certain by EC v3.

I suspect your problems/issues are due to compatibility. Regarding your wireless keyboard, I strongly recommend that you post in Apple's forums - Bluetooth Keyboard forum.

HTH

Re: El Capitan OS...anyone else having problems?

RainCityWoman — Sat, 07 Nov 2015 22:07:08 GMT

@dooBdoo wrote:

Hi, @RainCityWoman! My goodness, what a mess this sounds like for you! I installed El Capitan the day it was released (iMac) and I've had no problems. Did the installation go well, without interruptions? Have you updated to OS X 10.11.1? I suppose the support folks had you try this, but in case they didn't -- have you performed a boot to Safe Mode and then returned to a regular boot?

The guy at the Genius Bar did that yesterday just before he thought he was going to have to erase my whole hard drive. I think it worked.....so far. This was the OS 10.11.1 that I installed. My friend installed his before he read my message and it diabled his computer for a day. He finally got it to work, but it is now extremely slow. They told me at Apple that it's probably the other software I have on my machine that isn't interacting well with El Capitan. I hope tha wireless keyboard behaves the rest of the day. I've had one bad incident with it this morning. I WISH I wasn't so addicted and dependent on computers. My life would be so much simpler. I'm just hoping my IPad continues to function.

Re: El Capitan OS...anyone else having problems?

RainCityWoman — Sat, 07 Nov 2015 22:10:58 GMT

Forgot to say that the guy removed my old backup drive software and I bought a brand new one which was installed yesterday. I had problems with that, too, because it was formatted for a PC, and even though they had a spot to click for Mac, it wasn't working. The genius guy solved that, but I have to say that the people at Seagate who manufactured the drive, got back to me immediately and sent a long, easy to understand list of things I could do to get it installed properly. By that time, I didn't need the list, but I give them props for getting back to me right away.

Re: El Capitan OS...anyone else having problems?

dooBdoo — Sat, 07 Nov 2015 22:11:45 GMT

@RainCityWoman wrote:
@dooBdoo wrote:

Hi, @RainCityWoman! My goodness, what a mess this sounds like for you! I installed El Capitan the day it was released (iMac) and I've had no problems. Did the installation go well, without interruptions? Have you updated to OS X 10.11.1? I suppose the support folks had you try this, but in case they didn't -- have you performed a boot to Safe Mode and then returned to a regular boot?
The guy at the Genius Bar did that yesterday just before he thought he was going to have to erase my whole hard drive. I think it worked.....so far. This was the OS 10.11.1 that I installed. My friend installed his before he read my message and it diabled his computer for a day. He finally got it to work, but it is now extremely slow. They told me at Apple that it's probably the other software I have on my machine that isn't interacting well with El Capitan. I hope tha wireless keyboard behaves the rest of the day. I've had one bad incident with it this morning. I WISH I wasn't so addicted and dependent on computers. My life would be so much simpler. I'm just hoping my IPad continues to function.

That's good. Booting in Safe Mode and then going back to a normal boot can clear up a myriad of problems and won't hurt anything. To be honest, I've had no problems at all, not even any change in response time or any new appearances of the dreaded spinning beach ball.

Which Apple device do you have?

There are a few articles online if you do a search for something like "El Capitan problems" but I haven't experienced any of the reported issues (so far, at least).

Re: El Capitan OS...anyone else having problems?

skyblue — Sat, 07 Nov 2015 22:13:04 GMT

We installed it without issues.

Re: El Capitan OS...anyone else having problems?

AspenGrove — Sat, 07 Nov 2015 22:21:51 GMT

There are MANY known problems with El Capitan that run the gamet from conflicts with Firefox, printers, local hosts, Mail app, Microsoft Office and Exchange server apps, and even hardware glitches. You can see lots of them being discussed on the Apple Community boards and also just by googling. Apple has released a couple of fixes already in subsequent updates, but they've got a lot more to deal with. I've had several glitches, but I'm one of the lucky ones. Many people I know have had to deal with many more problems than I have. So, it's not just you, RainyDayGirl!

Re: El Capitan OS...anyone else having problems?

RainCityWoman — Sat, 07 Nov 2015 23:03:21 GMT

Yeah, just a few minutes ago, my keyboard quit responding except to beep and send out a bunch of signals. I couldn't to a search or type on any of the applications. I restarted twice. The first restart, my mouse and track pad were frozen and the menu bar had disappeared. So I had to power down to shut it off and start over. Finally on this try I was back up and running. I checked the Apple Community, but didn't find that particular problem. I am so frustrated.

Re: El Capitan OS...anyone else having problems?

hennypenny — Sat, 07 Nov 2015 23:32:03 GMT

To preface my problem-----I am not technical so my description may be wonky.

I installed El Capitan. I have an external hard drive. I believe it is small and the label says CM on it. When I pick it up it hums.

Okay, here's my issue that I see.

On the desktop there is an icon for the time machine backup. Before EC when I turned the computer on it was yellow for a minute or two and then would turn turquoise. Now since installing EC it has remained yellow all the time.

This worries me, but mr henny says "no problem".

Does anyone have any info about this?

Re: El Capitan OS...anyone else having problems?

skuggles — Sat, 07 Nov 2015 23:55:29 GMT

Yes, I've had many glitchy type problems. The most annoying are the myriad of issues that I have now with MailApp. I've had to delete acct and start over. Same with printer. Needed to remove printer and allow the macbook pro el capitan to "find" it again, to get it to work(printer called by a new name ... again). Not too big, but eats up a lot of time trying to find the solution, then to resolve it. I've had problems with speed, which I understood and motivated me to install elC, was supposed to improve with the el capitan. It has not improved, and in certain cases, such as mail, it is much worse. There are the usual problems with many of the "handshakes" that the newest programming fails to anticipate and code for, but these seem to be increasing. It seems to be getting like Windows, where the programs get so large and complex as they are added to, that nobody can ever fully know if the code will cover all instances.

Re: El Capitan OS...anyone else having problems?

Mz iMac — Sun, 08 Nov 2015 00:11:39 GMT

@RainCityWoman

"I checked the Apple Community, but didn't find that particular problem. I am so frustrated."

Which forum did you check? Sorry, but I find this hard to believe. Your problem is all over the place in the EC & Blootooth forums w/troubleshooting suggestions. That place is loaded w/very knowledgeable users as well as OS experts.

Did you also check Apple's Knowledge Base? User Tips?

If you didn't find anything, why didn't you post your problem like you did here???

For the record, I do understand your frustration.

Re: El Capitan OS...anyone else having problems?

Allegheny — Sun, 08 Nov 2015 00:24:06 GMT

When I installed El Capitan I didn't seem to have any issues. Then when the first update came out I installed that. Shortly there after I started having issues pages opening randomly, pages back and forth, stalling, had to force quit alot and reopen in Safe Mode.

Another poster has given me a lot of guidance and I've been trying to diagnose via reading the Apple Support Forums and other articles.

I haven't had any issues in my mail application (fingers crossed). Alot of issues with pointer jumping around when I am typing here and in regular email. At this point my track pad is not operating so I attached an optical mouse.

I have a couple of things I have to try before heading to the Apple Store.

But I am just curious, is it possible to uninstall El Capitan and the update and return to Yosemite or would that just mess things up even more?

Re: El Capitan OS...anyone else having problems?

Mz iMac — Sun, 08 Nov 2015 00:20:02 GMT

@hennypenny

If TM & your external drive are doing what it's suppose to do, listen to "mr henny"

Read the paperwork that came w/your external drive to find out its name and/or manufacturer. If the external drive is still under warranty, CALL the manufacturer & express your concerns. It's their product. Out of warranty, go to its website troubleshooting section as well as its forums.

It's what I did to confirm if my external drive is compatible & what glitches to expect.

Re: El Capitan OS...anyone else having problems?

Mz iMac — Sun, 08 Nov 2015 00:25:53 GMT

@Allegheny

"is it possible to uninstall El Capitan and the update and return to Yosemite or would just mess things up even more? "

YUP! From your backup!

Boot into Internet Recovery, Partition the disk in Disk Utility (i.e. erase the entire hard disk), then restore from your backup you made prior to installing.

Re: El Capitan OS...anyone else having problems?

Allegheny — Sun, 08 Nov 2015 00:43:10 GMT

@Mz iMac

Thanks.

Probably a little advanced for my skills, but I am sure DH can do it.

Ah, a dumb question, that will display how untalented I am regarding this stuff and not sure how to ask intellegently. But would I have had to actually manually do the backup prior to the install or would be automatically performed and saved somewhere. I'm embarrassed to ask that because I've always heard about backing up and never knew how to do it on a Mac.

Believe it or not, there are alot of people out here who know just enough to be dangerous to ourselves when it comes to not understanding all this technical stuff. Its like me trying to work on the engine of my car.

Re: El Capitan OS...anyone else having problems?

Mom2Dogs — Sun, 08 Nov 2015 00:47:09 GMT

I upgraded about 1 week ago and so far no problems...I was using an old OS and went to the apple genius bar for help because I was not sure I could upgarde to the newest OS when mine was so old.......I had no issues, but feel your pain. I use my MacBook for work was was very concerned.

Re: El Capitan OS...anyone else having problems?

Mz iMac — Sun, 08 Nov 2015 00:48:53 GMT

@Allegheny

The solution only works if you have the backup of your previous OS (Yosemite?). Are you saying you never backed up?????? Did you keep your Yosemite installer?