topic Re: Evine is the worst! in Community Chat

Evine is the worst!

hsawaknow — Fri, 04 Sep 2015 02:52:04 GMT

I ordered 3 tops from evine live in July they all came in the same package. I took out the first two and wore them they fit great and I presumed the other one in the last package was the same. When I finally opened it, it was a whole other top in a size 2x. I called their customer service and explained what happened and that I no longer had the reciept or a package to mail it in. The rep said she she would mail me the label and to send it back for a refund.

Well today they sent me back the same top and told me it was past 30 days and they would not give me a refund. What am I suppose to do with a 2x top that is not my style besides donate it and still have to pay for it?! I intend on calling them tomorrow and also letting them know that they have lost a customer. I hope they are satisfied with their service because I am not. Evine is not good business as far as Im concerned.

Re: Evine is the worst!

willomenia — Fri, 04 Sep 2015 03:00:15 GMT

I'd call and speak to a supervisor. I think they would help you.

Re: Evine is the worst!

Kachina624 — Fri, 04 Sep 2015 03:14:11 GMT

Good luck with calling. They've always been very rigid with their return policy.

Re: Evine is the worst!

BlingQueen022 — Fri, 04 Sep 2015 03:25:46 GMT

granted, they sent you the wrong size, but why did you go over the 30 day return policy? When I get packages from these shopping companies I inspect everything within the 30 day policy. In your case you waited more than 30 days to discover the error. I side with Evine Live.

Re: Evine is the worst!

Tique — Fri, 04 Sep 2015 03:24:05 GMT

@willomenia wrote:
I'd call and speak to a supervisor. I think they would help you.

That would be my suggestion too. I have returned things well after 30 days and received a complete refund.

Re: Evine is the worst!

Jk9 — Fri, 04 Sep 2015 04:28:23 GMT

Customers have responsibilities too. I think the OP is blaming Evine for their own irresponsible behavior in not holding up your (the customer's) part of the transaction. You did not inspect your order and could have returned the item in the 30 day period. I agree you should talk to a supervisor and see if they will assist you. I think you should cowgirl up and accept responsibility for your actions instead of totally blaming evine. Hopefully they will help you, unless you frequently violate the return policy.

Re: Evine is the worst!

Judaline — Fri, 04 Sep 2015 12:17:45 GMT

@Jk9 wrote:
Customers have responsibilities too. I think the OP is blaming Evine for their own irresponsible behavior in not holding up your (the customer's) part of the transaction. You did not inspect your order and could have returned the item in the 30 day period. I agree you should talk to a supervisor and see if they will assist you. I think you should cowgirl up and accept responsibility for your actions instead of totally blaming evine. Hopefully they will help you, unless you frequently violate the return policy.

Two things: one is that I've done the same thing-dumb enough (and this is really dumb) to try on just ONE shoe, since I knew I loved the shoes by just trying one, then putting them away till fall or whatever. Then to find out the other one was loose or tight or some dumb thing. So I know where the poster is coming from.

The other thing is, it really is her fault, but Evine should be ashamed for not replacing the wrong sized item. THAT was their fault.

Re: Evine is the worst!

abbeythe 8th — Fri, 04 Sep 2015 15:31:25 GMT

I've never shopped at EVINE due to the fact I had an awful experience with SHOPNBC.

They are strict with returns. Sorry OP this is on you. We've all donated items we were stuck with. It's a learning experience for you. Hopefully someone will enjoy what you purchased. Accept responsibility and move on.

Re: Evine is the worst!

winamac1 — Fri, 04 Sep 2015 13:02:40 GMT

@willomenia wrote:
I'd call and speak to a supervisor. I think they would help you.

Good luck. It's virtually impossible to get through.

Re: Evine is the worst!

Lipstickdiva — Fri, 04 Sep 2015 14:14:24 GMT

I've been there, done that. Ordered multiple items and wore or looked at 1 and not the only only to discover something was wrong with the second item, after the 30 days had expired. And yep, I ended up donating the item. Now, I make sure to check everything I get immediately.

I would call Evine and just see what they say about helping you. While yes this was technically your fault, they should be willing to help you out as a courtesy. Especially since you just want an exchange. You aren't asking for your money back.

Re: Evine is the worst!

CatsyCline — Fri, 04 Sep 2015 14:27:46 GMT

i remember reading that they too have sent things back all along when they were SHOPNBC. i think the 30 days started the day the order was placed (is Evine a full 30 days now?). by the time you got the order you had a two week window to return. also the SmartLabel had issues, returns would go into a black hole. The one item i returned was a Carlo Viani stack diamond ring (UGLY!) and i used FEDEx for that. with insurance it came to $20 just tp ship it back.

Re: Evine is the worst!

Lipstickdiva — Fri, 04 Sep 2015 14:35:57 GMT

@ashleigh dupray wrote:
i remember reading that they too have sent things back all along when they were SHOPNBC. i think the 30 days started the day the order was placed (is Evine a full 30 days now?). by the time you got the order you had a two week window to return. also the SmartLabel had issues, returns would go into a black hole. The one item i returned was a Carlo Viani stack diamond ring (UGLY!) and i used FEDEx for that. with insurance it came to $20 just tp ship it back.

At one time, back in the day, ShopNBC's return policy was that the 30 days started from the date they shipped the order out. So whatever date was on your shipping label is what they went by.

However, sometime while they were still SNBC and now that they are Evine, the policy on their website says 30 days from the date you receive the item.

Re: Evine is the worst!

chickenbutt — Fri, 04 Sep 2015 19:47:01 GMT

Of course now you know that you mustn't ever assume.

It is their fault that they sent you the wrong item, but it's not their fault that you didn't make sure it was right/ok until after the return period.

It's nice when a company gives consideration beyond their usual policies, but we can't expect it.

Re: Evine is the worst!

Tinkrbl44 — Fri, 04 Sep 2015 22:55:37 GMT

The moral of the story is that whenever you receive an order, stop what you're doing and VERIFY that you received what you actually ordered and it's in good condition with no flaws or errors.

If you can't be bothered to do that, maybe it would be better to stick to the B&M stores.

Re: Evine is the worst!

Ibby114 — Sat, 05 Sep 2015 01:58:12 GMT

I think the moral of the story is not to shop with Evine - they messed up the order in the first place!!

Re: Evine is the worst!

MikafromTopeka — Sat, 05 Sep 2015 04:56:37 GMT

I would have gone into your order history on the Evine site (if you didn't still have the return label from the packaging invoice) and print out a duplicate.

I've had 3 returns to Evine in the past month (which is highly unusual for me) and they've all been processed fine. One was for a pair of boots that I had ordered on the same day as a piece of jewelry and they sent the wrong shoes and the other case was 2 Tracfone smartphones that their system had erroneously said my zip code had service.

Moral of the story.....don't call customer service and ask. It will most likely slide through the returns department....and always use their Value Pay so you don't have a ton of money tied up in their mistakes.

ETA: I see you did get caught by the return date but maybe if you hadn't have had to wait for the return label to get sent to you it would have made it?

Re: Evine is the worst!

shoekitty — Sat, 05 Sep 2015 05:10:17 GMT

I shopped a few times with them when they were shopnbc. I ordered a couple handbags, and sheets, many sheets. I had good luck with. The last time I ordered from them was about 5 years ago. It was an oriental entry table, for about 200 bucks. It came and the top was slightly cracked. It wasn't real noticible, but I wasn't going to pay for that. When I called they had no replacement. And I wanted to send it back. The box was broken in shipping, hense the crack. They made a call ticket. But they never came. They refunded me . When I called about them picking the table up, they said keep it. I love it. I have it upsatirs with a lamp on the crack, and it was free!! From a home shopping channel! How rare is that?

Re: Evine is the worst!

betteb — Sat, 05 Sep 2015 05:28:06 GMT

@shoekitty wrote:
I shopped a few times with them when they were shopnbc. I ordered a couple handbags, and sheets, many sheets. I had good luck with. The last time I ordered from them was about 5 years ago. It was an oriental entry table, for about 200 bucks. It came and the top was slightly cracked. It wasn't real noticible, but I wasn't going to pay for that. When I called they had no replacement. And I wanted to send it back. The box was broken in shipping, hense the crack. They made a call ticket. But they never came. They refunded me . When I called about them picking the table up, they said keep it. I love it. I have it upsatirs with a lamp on the crack, and it was free!! From a home shopping channel! How rare is that?

*****************************************************************

They refunded me once for a set of 3 lamps because one of them was recalled due to a faulty socket...cut the socket out and send it..keep the lamps. My DH rewired the lamp.

Re: Evine is the worst!

cogs — Sat, 05 Sep 2015 21:50:19 GMT

Agree totally ! I too had a thing with them . I ordered a pair of shoes on their value pay for 5 pays of 10 dollars a month , after the third month they called me to tell me my ten dollars was declined I said not possible , and called my bank and they said they never tried taking the money out very bizarre .so I went on there site and under my pass code and info they had someone else's name so I called customer service and got no where I wasted my time not helpful and rude never again evine dead

Re: Evine is the worst!

Danky — Sat, 05 Sep 2015 22:20:23 GMT

Oh, come on ! What's with blaming the OP ?

A few months ago I ordered 3 pair of casual pants from the Q....fall/winter and they were clearance priced so I got 3 different colors. Tried on 1pair when they arrived---perfect. Last week we had a chillier morning so I grabbed a pair and they were waaaay too big. The CS rep told me that sometimes different COLORS of the same item are sized differently. Sold out but to return at their expense for refund.

It had been way past the 30 days but it wasn't my fault. Evine should have done the same thing......I've never bought from them but now I never will. (I've got more watches than I need anyway.......LOL )