topic Re: LAZER SHIP???? in Community Chat

LAZER SHIP????

Gemspirit — Fri, 16 Oct 2015 13:17:32 GMT

I've been away for a few weeks-personal reasons. So excuse me if this has already been addressed. But, I've received packages from just before I was away...the packages from previous orders still came in. A few were very banged up and I would have refused them if it were the p.o. or ups. But, ther is this new carrier apparantly from QVC to us at home called "LaserShip". They don't ring the bell, I don't hear a truck in our quiet neighborhood....nothing.

The post office say "that's not us!" and UPS say "never heared of it!"!

So, before I call C.S., here and ask them a multidude of questions~why, who, where are they? I thought I'd ask my fellow shoppers ~ do any of you know about them? And, how to get in touch with them?

i don't remember reading or hearing anything and am confused! Some things still come from our traditional carriers; and neither one knows who laser ship is!!!

Can anyone...including the mods help me with this little mystery?

Re: LAZER SHIP????

itsmagic — Fri, 16 Oct 2015 13:26:30 GMT

I've never heard of them either and looked it up online. They seem to only service the eastern part of the US.

Re: LAZER SHIP????

Lucibee — Fri, 16 Oct 2015 13:31:50 GMT

I have never heard of them either, but when I checked them online they have very bad reviews.

Re: LAZER SHIP????

Joey Heatherton — Fri, 16 Oct 2015 13:40:09 GMT

Yes, Gemspirit,

In the last several months, whenever I order from drugstore.com, my items are shipped via LaserShip.

Are you on the east coast? I have my orders shipped to my sister's office in the heart of Manhattan. The delivery time is fantastic. Tracking usually shows arrival in East Rutherford, NJ, in the early a.m., and the package is delivered to NYC by 11 am or earlier.

Never have had a problem with beat-up packages. I know the first time I saw a package was being shipped via LaserShip, I freaked, so I understand your concerns.

Here is their site:

http://www.lasership.com/

Re: LAZER SHIP????

MadameQueen — Fri, 16 Oct 2015 13:43:05 GMT

I can't remember which previous threads discussed this but this has been my experience with LaserShip. I am unable to track it until it says out for delivery. Then it could be anytime of the day, including after 9 pm. The packages are delivered from a white van with no identification. The people delivering wear ordinary street clothes. They throw it on your porch and do not ring the bell. They did this to me last winter in a snow storm and I found the package the next day when I was shoveling. The only upside for me is that I get it faster than any other delivery service. Drugstore dot com also uses them. I am in NJ.

Re: LAZER SHIP????

Biftu — Fri, 16 Oct 2015 13:54:41 GMT

I started a post about LaserShip a while back because I didn't know who they were either. There was an unmarked van in my driveway and it ended up being LaserShip delivering my package -- they did not ring my bell. My packages arrived in tact, but not a fan.

Re: LAZER SHIP????

circles — Fri, 16 Oct 2015 14:25:31 GMT

My Air Innovations Humidifiers were delivered Lazer Shipped....it was a plain van with two gentlemen ...I wanted to refuse shipment as I had tried to cancel and couldn't.....but they said they were specially hired to deliver only...so I had to take them...and then return on my own....(that was costly) ....I didn't think to ask who hired them to do deliveries and they didn't say...

Re: LAZER SHIP????

Gemspirit — Fri, 16 Oct 2015 14:39:03 GMT

Thank you ALL for your info/ experiences! I have had an awful experience with them and many damaged or OPENED & RESEALED boxes! I will check out their site and then call CS,

Personally, it upsets me and makes me uneasy that an unmarked van with people in street clothing (have they been screened?) coming to my home. I'm disabled and often alone if DH travels for work.

This isn't a good thing at all! And I am not buying anything else from the big Q till this is resolved. There are plenty of fish in the sea!

Re: LAZER SHIP????

Gemspirit — Fri, 16 Oct 2015 14:56:05 GMT

I'm on hold with them now....seems like they aren't going to pick up!! " reps busy, please leave email" Wish me luck!!!

FYI:

Directory
customer-serv

Corporate Headquarters
1912 Woodford Road
Vienna, VA 22182

Web Purchase Customer Service
Monday-Friday 8 am - 9 pm
Saturday 8 am - 8 pm
Sunday 8 am - 5 pm

Phone: (804) 414-2590
Contact Us

Please use the Client Login link to access your personal LaserShip account. If you do not have an account, you can sign up by clicking New Accounts.

client-loginnew-accounts

Billing Department
E-mail

Human Resources
E-mail | Employment Opportunities

Public Relations
E-mail

Sales
E-mail

Information about opening a LaserShip Account

Independent Contractor Relations
E-mail

***Bookmark and Share***

Re: LAZER SHIP????

KYToby — Fri, 16 Oct 2015 15:54:17 GMT

Seriously? They are a delivery company. They deliver your packages. How they are dressed or what they are driving is irrelevant.

As shipping costs continue to rise, retailers will utilize additional services that save them money. QVC is not alone.

As long as you receive your packages, does it really matter who delivers them?

I swear some people will ot be satisfied unless Daviid Venable personally delivers every packages, cooks them a meal while opening and inspecting the contents, and then does a Happy Dance too entertain them.

Re: LAZER SHIP????

MadameQueen — Fri, 16 Oct 2015 16:24:42 GMT

Seriously? Of course it is relevant people are handling items you paid for and are on your property without identification.

Re: LAZER SHIP????

sharlee — Fri, 16 Oct 2015 16:35:31 GMT

@MadameQueen wrote:
Seriously? Of course it is relevant people are handling items you paid for and are on your property without identification.

Absolutely! I'm on the west coast, and haven't encountered it yet, but this would definitely concern me if it happened.

Re: LAZER SHIP????

Krimpette — Fri, 16 Oct 2015 19:25:56 GMT

I buy quite a bit from Amazon, and they sometimes use LaserShip. I've had no problem with tracking my shipments (in fact, they seem more precise than USPS, for example). My biggest gripe is that they never ring the bell to let you know your package has arrived. Fortunately, I get text alerts from Amazon. But I've never had a problem with a damaged package from LaserShip.

Re: LAZER SHIP????

Kachina624 — Fri, 16 Oct 2015 21:13:47 GMT

I think UPS is trying some contract delivery. I had 3 deliveries in one day but didn't see who brought them to the door. Somebody posted they were hiring individuals to use their own cars in the Seattle aarea. Who knows? Maybe LazerShip is a drone.

Re: LAZER SHIP????

Kachina624 — Fri, 16 Oct 2015 21:15:08 GMT

@KYToby wrote:
Seriously? They are a delivery company. They deliver your packages. How they are dressed or what they are driving is irrelevant.

As shipping costs continue to rise, retailers will utilize additional services that save them money. QVC is not alone.

As long as you receive your packages, does it really matter who delivers them?

I swear some people will ot be satisfied unless Daviid Venable personally delivers every packages, cooks them a meal while opening and inspecting the contents, and then does a Happy Dance too entertain them.

Sign me up. I'd love to see that!

Re: LAZER SHIP????

Gemspirit — Sat, 17 Oct 2015 03:54:20 GMT

@MadameQueen wrote:
Seriously? Of course it is relevant people are handling items you paid for and are on your property without identification.

You bet it's relavent! Postal workers, UPS, FEDEX are all screened via background checks and fingerprints. These unknown people, in unmarked cars& vans, wearing their own clothes......come to my front door, know my name & address and where I've shopped from!

Pin this day and age...it is VERY relavent!

Re: LAZER SHIP????

sunshine45 — Sat, 17 Oct 2015 04:18:12 GMT

ups announced today that their rates are going up.....maybe that is why qvc is beginning to use a different delivery service for some deliveries?

Re: LAZER SHIP????

sunshine45 — Sat, 17 Oct 2015 04:21:52 GMT

To become a partner with Lasership, you will need:
- To be 21 years old or older.
- A driver's license (no CDL required), proper personal and vehicle documentation.
- A cargo van or minivan (preferably white).
- Pass a background test and drug test.
- Liability Insurance coverage of 100/300/50 (Full not required).

This opportunity is commission based, and commissions are paid weekly.

Re: LAZER SHIP????

sharlee — Sat, 17 Oct 2015 14:30:05 GMT

I imagine they're doing this to cut corners since they went with the $3 shipping for so many items. They aren't alone; I order supplies for our office and Staples has gone to contract shipping as well.

Re: LAZER SHIP????

Kindaglitzy — Mon, 19 Oct 2015 00:33:53 GMT

Yes, it matters to me what carrier delivers my packages. In my neck of the woods LazerShip delivers to my management office which is on the other side of a very busy and dangerous street. Why should I spend gasoline money to drive there to pick up a package when I'm already paying to have the package delivered to my door. UPS may be more expensive but they are by far a superior carrier, employees wear uniforms, and have never encountered a driver that was not courteous. I do not do business with companies who use Fedex. If Q decides to box out UPS they will be losing my business. IMO Q could take a lesson from HSN in the shipping department.