topic Re: Has Anyone Noticed the Message About Returns Being Processed Late? in Community Chat

Has Anyone Noticed the Message About Returns Being Processed Late?

Nitefall — Wed, 14 Oct 2015 02:57:07 GMT

I was wondering where my return was so I went into my account and at the top of the page there's a message from the Q about returns and their processing being late.

It gives no explanation why but I'm wondering whey? I've noticed a lot of mistakes with customer service lately maybe the Q has cut back on the help!

My return was shorted money because CS stated they deducted $6.95 for using the Q label, the only problem was I didi NOT use the Q label. So watch your statements people, just sayin!!

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

sunshine45 — Wed, 14 Oct 2015 03:10:18 GMT

not sure if this is one of the reasons, but the jewelry returns go to south carolina. maybe because of all of the bad weather and flooding they have had has put them behind in the returns process?

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

bonnielu — Wed, 14 Oct 2015 11:41:29 GMT

I buy less and less from the Q because of the cost of returns and the possibility that the returns might be lost or just plain understated. I do look to see what is offered. I wait. Review my choices and often just go to Amazon to make the purchase. Never a problem with them. No shipping costs. Actually I really have only returned something once with them. Wrong item sent. I will add that I am not talking about clothing, just electronics and gadgets. Clothing I go to the Blair family (catalogues) or Walmart.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

millieshops — Wed, 14 Oct 2015 14:16:47 GMT

No cost if you spend enough at Amazon or you pay $100 up front. Either way, it's a cost as far as I'm concerned because I don't give a tin nicket for streaming or music and if I have to spend an extra $22 to get to a $35 for "free" shipping, it's not free - it just cost me $22 for something I could have avoided buying. But, it works for me --I just avoid buying what I might have in the first place!

I do buy a few items from QVC, but most of them are beauty care items - Purity, Wen, etc. and the new $3 shipping is way better than anything Amazon does for a shopper like me. The "A" works best for people who buy often and buy lots of heavy stuff. That's not me.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

millieshops — Wed, 14 Oct 2015 14:20:00 GMT

Lots of SC is still flooded, so even if the warehouse isn't, the roads to get to it might well be.

As of yesterday there was even a small section of I95 still on detour - I can't even imagine the horror of living there. Getting a return credited is a small concern compared to what the hundreds whose whole lives collapsed are suffering.

Patience, folks, patience please.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

gardensla — Wed, 14 Oct 2015 14:58:35 GMT

Well, that message seems to be gone. I'm so fed up with their ineffectual returns program. I dropped off a pre-paid package at the post office on 10/5 and it's still not to the Q; the last "update" had it shipped from CA to NV and that was on 10/8.

QVC is one of the biggest players in the ecommerce arena, but they just can't figure this one out; and I'm tired of being so frustrated.

It's pretty easy to take my $$ elsewhere, which is what I'm doing.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

Lipstickdiva — Wed, 14 Oct 2015 15:03:23 GMT

I've not had any problems with QVC and I really don't know why but it has been awhile since I ordered anything or even watched any of the programing. I might flip it over and see a few minutes here and there but that's it. And because I'm not watching, I'm not buying.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

stevieb — Wed, 14 Oct 2015 16:53:11 GMT

@gardensla wrote:
Well, that message seems to be gone. I'm so fed up with their ineffectual returns program. I dropped off a pre-paid package at the post office on 10/5 and it's still not to the Q; the last "update" had it shipped from CA to NV and that was on 10/8.

QVC is one of the biggest players in the ecommerce arena, but they just can't figure this one out; and I'm tired of being so frustrated.

It's pretty easy to take my $$ elsewhere, which is what I'm doing.

The unfortunate reality @gardensla is that they probably could figure it out if they wanted to. They seem to assume we're some sort of captive audience so they can do or not do what they please. It appears some are so wedded to the Q that their assessment, in some cases, is probably accurate. As for the rest of us, I'd guess we'll be increasingly moving on down the road.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

sunshine45 — Wed, 14 Oct 2015 16:57:38 GMT

i am still seeing the message:

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

stevieb — Wed, 14 Oct 2015 17:07:25 GMT

@millieshops wrote:
No cost if you spend enough at Amazon or you pay $100 up front. Either way, it's a cost as far as I'm concerned because I don't give a tin nicket for streaming or music and if I have to spend an extra $22 to get to a $35 for "free" shipping, it's not free - it just cost me $22 for something I could have avoided buying. But, it works for me --I just avoid buying what I might have in the first place!

I do buy a few items from QVC, but most of them are beauty care items - Purity, Wen, etc. and the new $3 shipping is way better than anything Amazon does for a shopper like me. The "A" works best for people who buy often and buy lots of heavy stuff. That's not me.

Agreed, it makes little sense for anyone to inflate an order with things they don't want, need or wouldn't otherwise buy just to get free shipping. Of course, it works quite well when one's order does meet the requirement anyway... Free is always better than an added cost and I'd note that not all QVC merchandise ships at three dollars.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

shoesnbags — Wed, 14 Oct 2015 19:54:45 GMT

@sunshine45 wrote:
i am still seeing the message:

Hmmm. I'm not seeing it - not on the My Accounts page, and not on Order Status - Returned Orders page. Maybe we only see the message if we have a return that has been affected by the delay?

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

sunshine45 — Wed, 14 Oct 2015 20:07:25 GMT

@shoesnbags

have not had a return since july......i am seeing the message on my main order status page towards the upper right, above where it says "hide canceled orders" in the grey strip.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

NoelSeven — Wed, 14 Oct 2015 20:13:14 GMT

They have always been slow with returns. I returned two things for about $100 last month. They received them weeks before my bill came out but had not been processed yet.

Why? Well, if they keep a lot of returns late like that, THEY get the $$$ interest, not us.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

hckynutjohn — Thu, 15 Oct 2015 05:39:18 GMT

Can't remember the last time I bought anything from here. I pretty much stick with the one with the big A in it's name and the southern shopping channel. More free shipping and handling and no sales tax when ordered online

hckynut(john)

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

shoesnbags — Thu, 15 Oct 2015 15:12:27 GMT

@sunshine45 Is the message still there? I have no message above "hide canceled orders." Strange. I'm on a desktop computer using Firefox - what device are you using? I'm curious about why just some of us would have that delayed returns message.

@sunshine45 wrote:
@shoesnbags
have not had a return since july......i am seeing the message on my main order status page towards the upper right, above where it says "hide canceled orders" in the grey strip.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

sunshine45 — Thu, 15 Oct 2015 15:37:09 GMT

hi @shoesnbags

yes, it is still there for me. i am on a laptop using firefox.

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

sunshine45 — Thu, 15 Oct 2015 15:41:18 GMT

@Keyai

@Eva-QVC

@QVC_Team

seeing the message on the order status page about returns being delayed. does anyone on "the team" know WHY customer returns are delayed?......is it because of the flooding that happened in south carolina?

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

Eva-QVC — Thu, 15 Oct 2015 16:30:59 GMT

Hello @sunshine45 - Yes, the delay is because of the unfortunate extreme weather conditions some areas are experiencing.

Hope this helps!

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

sunshine45 — Thu, 15 Oct 2015 16:44:16 GMT

@Eva-QVC wrote:
Hello @sunshine45 - Yes, the delay is because of the unfortunate extreme weather conditions some areas are experiencing.

Hope this helps!

thanks so much for confirming that @Eva-QVC !

Re: Has Anyone Noticed the Message About Returns Being Processed Late?

shoesnbags — Fri, 16 Oct 2015 00:49:04 GMT

@sunshine45 wrote:
hi @shoesnbags
yes, it is still there for me. i am on a laptop using firefox.

Well then, it must have something to do with my settings - all those choices we had to make after the boards changed, regarding how we wanted to see things on our screen. Wonder what ELSE I'm missing, lol!