topic Re: Returns ... and email notification in Community Chat

Returns ... and email notification

Cookie2025 — Fri, 09 Oct 2015 11:27:10 GMT

Tuesday I received a Barbara Bixby necklace - which promptly was returned the next day. I have given up on the necklaces and bracelet with the hoop closure - another story for another day.

I live in a hi-rise. Our deliveries are logged in by the person working the front desk. We receive delivery notifications via email and text. Our returns are also left on the countertop - at the same desk. HOWEVER - we are notified by the Post Office (?) when our packages are picked up for return to vendor. The only items I return are Barbara Bixby (with the exception of the FitBits). I could swear I would received an email notification EACH TIME the post office would pick-up. I did not receive any notice on Wednesday. In addition - the Lobby where I reside is undergoing a massive renovation job with a lot of workers hanging around.

Has anyone experienced an inconsistancy in notifications of pick-ups ? Our regular mailman is also on vacation.

Re: Returns ... and email notification

Peaches McPhee — Fri, 09 Oct 2015 12:07:25 GMT

Are you saying that the post office (or organization picking up your item) tells you when they have done so? This has never happened to me.

Are you saying that the person who works in your lobby tells you when your item has been picked up? I don't live in a high rise and can't address this.

Are you saying that QVC alerts you when you return an item? This has happened to me, but not consisently.

Re: Returns ... and email notification

itsmagic — Fri, 09 Oct 2015 12:08:09 GMT

If I have a return I drop it off at the post office and since I always use the QVC label I will get an e-mail notice the next day from QVC that my return is on its way (after the post office has scanned the label). Did you use the QVC prepaid return label?

Re: Returns ... and email notification

Cookie2025 — Fri, 09 Oct 2015 12:14:36 GMT

Yes - I used the Q label - this is why I am concerned. We have a basket - nothing fancy - for Post Office mail to be picked up by the postman. The desk person DOES NOT log outgoing mail - just the incoming packages.

Re: Returns ... and email notification

PINKdogWOOD — Fri, 09 Oct 2015 17:45:18 GMT

I will always take the time and drive to my post office to drop off my own returns. I frankly don't trust my mail people to turn them in for me. I have substitute mail people often. I get incorrect mail deliveries sometimes and when I tape the letter to the outside of my mailbox WITH a note indicating 'wrong address' the mail person doesn't even see it to take it.

Only unless I have my regular delivery mail guy and can catch him I'll give a large box and/or heavy one to him, otherwise I'll turn it in myself. I always will have an email within hours or the very next day that my return is on it's way back to a q warehouse.

Re: Returns ... and email notification

itsmagic — Fri, 09 Oct 2015 12:35:03 GMT

Since you used the Q label if you log into your Order Status on QVC you can find that order for the Bixby item and then to the right of it there is an option for return information and then you can click on track your return. Maybe that would help?

Re: Returns ... and email notification

shoptheQ — Fri, 09 Oct 2015 15:05:57 GMT

I used to put my returns to Q w/Q label in my mailbox for mailman to pick up. But I found that sometimes it would take up to 3 days before my item got scanned.

Now I take ALL Q returns w/Q label directly to my post office - I ask for a receipt and they scan it right in front of me. Within 24 hours I receive email from Q that my return is on its way.

Re: Returns ... and email notification

millieshops — Fri, 09 Oct 2015 15:51:44 GMT

I'm terribly cynical about the honesty around me, so I always figure that the fewer the people who get to handle anything, the more likely it is to get where it belongs.

I can see that leaving outgoing mail in a basket in a building lobby would be far easier than carrying it to the post office, but I'd be making every effort to do my own mailing. No temptations for anyone working in the lobby, living in the building, or coming in to pick up the mail and get it to the PO. That cust many people out of the return path.

I've never had a return go wrong, but I'm still not even terribly comfortable dropping a package off at the PO myself let alone letting someone else do it for me.

I would hope OP gets return info soon. I do think she will.

Re: Returns ... and email notification

brii — Fri, 09 Oct 2015 16:10:43 GMT

I hope nobody took it. I would be very skeptical about leaving things like that.

Hopefully, you'll get a notification that your return is being processed. I imagine it's an unsetting feeling until then...

Re: Returns ... and email notification

Plaid Pants2 — Fri, 09 Oct 2015 20:16:14 GMT

Ask the lobby if the mail carrier picked up your out-going package.

You said that there was a sub on the route that day.

It is quite possible that the sub forgot to send you an e-mail that the package was picked up.

Re: Returns ... and email notification

Chrystaltree2 — Fri, 09 Oct 2015 20:25:13 GMT

I don't understand how people can be so trusting. If the lobby is so busy and under renovation with workers coming and going...why would anyone leave an unattended package lying around to tempt any passerby?

Re: Returns ... and email notification

RainyDayGal — Fri, 09 Oct 2015 20:52:25 GMT

Go into your Order Status, then click on the return tracking status. Whether or not you receive an email from the P.O. if it has been scanned it will reflect where it is at this point.

Re: Returns ... and email notification

I am still oxox — Fri, 09 Oct 2015 21:06:40 GMT

I only get notifications when I have created a USPS label using their software, other wise I get e mails from QVC when my aocount is credited

Re: Returns ... and email notification

Bestdressed — Fri, 09 Oct 2015 21:42:18 GMT

No, I do not always get notification if I use the return label. Sometimes it takes a few days before the package is scanned, as mentioned in a previous post.

Re: Returns ... and email notification

Kachina624 — Sat, 10 Oct 2015 02:17:08 GMT

@Shopthe1 wrote:
I used to put my returns to Q w/Q label in my mailbox for mailman to pick up. But I found that sometimes it would take up to 3 days before my item got scanned.

Now I take ALL Q returns w/Q label directly to my post office - I ask for a receipt and they scan it right in front of me. Within 24 hours I receive email from Q that my return is on its way.

Our postal employees are no longer permitted to give receipts. They immediately scan your package, I think that generates the message that it's on the way back.

Re: Returns ... and email notification

shoekitty — Sat, 10 Oct 2015 05:20:19 GMT

Some times I get an email that pkg. was picked up, sometimes not. There is no rhyme or reason. To me, anyway. I know there is tht tiny teeey check box asking if you would like notification of QVC;s credit to your account. Other than that, maybe it depends on what type of coding is on the label/ IDK

Re: Returns ... and email notification

Kindaglitzy — Sat, 10 Oct 2015 18:52:35 GMT

Personally think something is not working correctly in Q's system lately regarding return tracking. I returned an item using the pre paid label. Return tracking shows it was delivered to Q on 9/23. Called customer service today and rep said return amount was credited to my major credit card on 9/30. Thanked rep and hung up, now the status of my returned item shows "Shipped 9/30" not "Returned". If the credit is not on my cc statement this month I will dispute the charge with my cc company. Only stating my story to convey that I believe their is some kind of a software problem with returns that Q needs to be addressing promptly.

Re: Returns ... and email notification

DiAnne — Sat, 10 Oct 2015 19:13:06 GMT

@Cookie2025 wrote:
Tuesday I received a Barbara Bixby necklace - which promptly was returned the next day. I have given up on the necklaces and bracelet with the hoop closure - another story for another day.

I live in a hi-rise. Our deliveries are logged in by the person working the front desk. We receive delivery notifications via email and text. Our returns are also left on the countertop - at the same desk. HOWEVER - we are notified by the Post Office (?) when our packages are picked up for return to vendor. The only items I return are Barbara Bixby (with the exception of the FitBits). I could swear I would received an email notification EACH TIME the post office would pick-up. I did not receive any notice on Wednesday. In addition - the Lobby where I reside is undergoing a massive renovation job with a lot of workers hanging around.

Has anyone experienced an inconsistancy in notifications of pick-ups ? Our regular mailman is also on vacation.

I have had occasions where it has taken a week for the notification to come. I think the problem lies with the local post office.