topic Re: Cuddle duds in Community Chat

Cuddle duds

tobes — Mon, 21 Sep 2015 14:38:20 GMT

I am so ticked off. The slippers, A268587, are too big. I ordered the correct size for me and followed the reviews on line. These slippers are too big. I have returned so many clothing items lately that do not fit, even after I researched measurements and reviews on line. I thought this time how could I go wrong with slippers. How wrong I was. Now I am going to be penalized with regard to return shipping. I am seriously thinking about ever ordering from QVC again. I order a lot on line and I have begun ordering from other vendors online and do not have half the problem nor the exhirbitant shipping return charges. And now I think something has gone wrong with customer service. There are pleasant, but not helpful. It seems to me they follow the company line.

Re: Cuddle duds

Perkup — Mon, 21 Sep 2015 14:53:33 GMT

I didn't order these because they would be too warm here. But I do remember the vendor saying that she wore a large shoe size and ordered a smaller size in these slippers. (One size down I think.) Indicated to me that the sizing was off, and further encouraged me not to order. You probably missed that comment.

I agree with you about having to return too many things. Not just the expense either - there's the threat of criticism for returning too much. I have decided it's foolish for me to order any clothing items other than scarves, and pants in petites from SG and D&C. They usually fit well.

Re: Cuddle duds

Venezia — Mon, 21 Sep 2015 15:14:53 GMT

I'd send the slippers back marked "defective" and quote the discrepancy in the sizing for the reason. I've had that happen to me with Clark's sandals (two pairs), that I tried on in the store and then ordered from QVC for their "better price". The QVC sandals (exact same sandal down to the color and name) were huge and loose. It ended up costing me a lot to return them on my own dime.

If QVC can't get a handle on these sizing issues, the return postage should always be their responsibility. I've ordered about a half-dozen pairs of boots and shoes from HSN and not had a single problem with sizing.

Re: Cuddle duds

gardensla — Mon, 21 Sep 2015 16:47:29 GMT

@tobes wrote:
And now I think something has gone wrong with customer service. There are pleasant, but not helpful. It seems to me they follow the company line.

I've noticed this too of late. It was always, "of course" when I called and asked for help. Now everything is a problem they can't solve.

They can't track shipping. They can't make a change to an order. They can't make price adjustments.

None of this was true of QVC in the past.

Re: Cuddle duds

tobes — Mon, 21 Sep 2015 17:31:42 GMT

Thank you. You justify my feeling about QVC.

Re: Cuddle duds

tobes — Mon, 21 Sep 2015 17:32:23 GMT

Thanks - I took your advice and am on my way to the post office to return as defective.

Re: Cuddle duds

tobes — Mon, 21 Sep 2015 17:33:44 GMT

Thanks for your concurrence. Totally agree.

Re: Cuddle duds

LilacTree — Mon, 21 Sep 2015 17:39:59 GMT

I just received two pairs of the leggings and just love them. They fit beautifully, and are cozy and warm. Now is my second day with the gray pair on. I will wear these all winter and buy more when they are again in stock.

Re: Cuddle duds

tobes — Mon, 21 Sep 2015 17:42:07 GMT

the only vendor I would consider buying from is Louis Del Olio. Thanks for your input.

Re: Cuddle duds

Kachina624 — Mon, 21 Sep 2015 20:49:33 GMT

@tobes wrote:
the only vendor I would consider buying from is Louis Del Olio. Thanks for your input.

Some of the worse-fitting garments I've ordered have been Linea. I don't have trouble with any other pants but his are horrible. Thankfully, I sew because I had to completely remake the last pair I got.

Re: Cuddle duds

lulu2 — Mon, 21 Sep 2015 21:36:43 GMT

@tobes wrote:
the only vendor I would consider buying from is Louis Del Olio. Thanks for your input.

I find Linea sizing is far from consistent. When I mentioned this on his forum, I was asked by posters to please not return the items (someone offered to buy it from me) or leave negative feedback concerning the sizes.

Re: Cuddle duds

Susan Louise — Tue, 22 Sep 2015 01:07:00 GMT

To the OP, I didn't get the slippers, but I did get 4 of the TSV (wine, black, fair isle and plaid) and just ordered my 5th on waitlist in the charcoal. I can't believe how soft, cozy and lightweight it is and it really keeps me warm!

Re: Cuddle duds

betteb — Tue, 22 Sep 2015 03:30:11 GMT

@Susan Louise wrote:
To the OP, I didn't get the slippers, but I did get 4 of the TSV (wine, black, fair isle and plaid) and just ordered my 5th on waitlist in the charcoal. I can't believe how soft, cozy and lightweight it is and it really keeps me warm!

******************************************************************

Happy to hear the good review. Mine, in Charcoal, should be here tomorrow.

Re: Cuddle duds

tobes — Tue, 22 Sep 2015 04:54:32 GMT

To each her own. Sorry about your size problems with Linea. I never have had a problem. My experience is that the sizing on all other clothing at the Q is just off. You should be able to make your concerns known without prejudice.