topic Re: "Sorry Your Order Is in the Process of Shipping and therefore...." in Community Chat

"Sorry Your Order Is in the Process of Shipping and therefore...."

Q4u — Sat, 29 Aug 2015 15:30:23 GMT

Yes, I cancel some items, but sometimes it's necessary, especially if I've reconsidered or I've neglected to read the reviews, go there and am appalled at the reviews. So I cancel. I thought that's what it was for....

Now, the time between ordering and allowing us to cancel has really shortened. I had second thoughts about a recent purchase and went in to try and cancel a couple of hours after the order and it said, "Sorry Your Order is in the Process of Shipping and there cannot be canceled." Ok so I'll have to see if this item works for me when it arrives.... thinking that it had shipped shortly after that, but it's taken 3-4 days after that to even ship!! What is up with that? A ploy to stop customers from canceling orders? Probably.... I mean, honestly.... it's in the process of shipping within a couple of hours but doesn't ship for DAYS?

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Pearlee — Sat, 29 Aug 2015 15:38:06 GMT

@Q4u we just had a thread on this. It's here and I'll also bump it for you....there are already comments on this:

http://community.qvc.com/t5/Community-Chat/Cancelling-an-item-QVC/m-p/2075417/highlight/true#M697275

....

debic — Sat, 29 Aug 2015 15:48:19 GMT

@Q4u wrote:
Yes, I cancel some items, but sometimes it's necessary, especially if I've reconsidered or I've neglected to read the reviews, go there and am appalled at the reviews. So I cancel. I thought that's what it was for....

Now, the time between ordering and allowing us to cancel has really shortened. I had second thoughts about a recent purchase and went in to try and cancel a couple of hours after the order and it said, "Sorry Your Order is in the Process of Shipping and there cannot be canceled." Ok so I'll have to see if this item works for me when it arrives.... thinking that it had shipped shortly after that, but it's taken 3-4 days after that to even ship!! What is up with that? A ploy to stop customers from canceling orders? Probably.... I mean, honestly.... it's in the process of shipping within a couple of hours but doesn't ship for DAYS?

....

I think it has a lot to do with exactly what kind of processing has started. While some things seem to ship right away others take over a week. I've successfully canceled something that still wasn't shipped after almost a week recently. I'm not always willing to wait that long as it takes a week to ten days to get here as it is.

I've done the same on Amazon, although I've had several items miraculously say shipped as soon as I try to cancel. I try and buy stuff that's included in Prime, they are so much more reliable.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

KYToby — Sat, 29 Aug 2015 15:53:06 GMT

The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled.

Many things are now automated. I do not know why so many people seem to think there is an army of peole waiting around to see if customers are truly serious about the order before packing it and shipping it.

Take some responsibility for one's actions for crying out loud.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

scotttie — Sat, 29 Aug 2015 16:15:15 GMT

@Q4u wrote:
Yes, I cancel some items, but sometimes it's necessary, especially if I've reconsidered or I've neglected to read the reviews, go there and am appalled at the reviews. So I cancel. I thought that's what it was for....

Now, the time between ordering and allowing us to cancel has really shortened. I had second thoughts about a recent purchase and went in to try and cancel a couple of hours after the order and it said, "Sorry Your Order is in the Process of Shipping and there cannot be canceled." Ok so I'll have to see if this item works for me when it arrives.... thinking that it had shipped shortly after that, but it's taken 3-4 days after that to even ship!! What is up with that? A ploy to stop customers from canceling orders? Probably.... I mean, honestly.... it's in the process of shipping within a couple of hours but doesn't ship for DAYS?

It's a phony designation "already in process". If they don't want to allow cancellations then just say that. No cancellations. Enough with the phony baloney.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Pearlee — Sat, 29 Aug 2015 16:23:43 GMT

@KYToby wrote:
The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled.

Many things are now automated. I do not know why so many people seem to think there is an army of peole waiting around to see if customers are truly serious about the order before packing it and shipping it.

Take some responsibility for one's actions for crying out loud.

I like a clothing line called LOGO. There is a one-hour show of it on Monday nights and often the items sell out within moments. Therefore, I have to decide very, very quickly before my size is gone (and often never to come back into stock once sold out) whether to order or not. So, I order and sometimes upon further reflection about what I already have in my wardrobe or why the item might not work for me, or just thinking a little more about it, within a half an hour I'd like to cancel it.

Apparently according to you that makes me irresponsible for crying out loud.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

KingstonsMom — Sat, 29 Aug 2015 17:09:05 GMT

@KYToby wrote:
The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled.

Many things are now automated. I do not know why so many people seem to think there is an army of peole waiting around to see if customers are truly serious about the order before packing it and shipping it.

Take some responsibility for one's actions for crying out loud.

So, you've never changed your mind?

Kudos to you!!

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Puzzle Piece — Sat, 29 Aug 2015 17:14:38 GMT

Well, I rodered something and canceled it within the hour. The status read 'CANCELED'.

Three days later the order read 'SHIPPED'. Has happened three times. With this company and technology, you just can't win. I have to ship back but let them know they are paying for all the return and S&H.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Ibby114 — Sat, 29 Aug 2015 17:22:10 GMT

The point is- we previously were able to cancel ANYTIME during the 'in process' stage of our order. Now that's changed and we don't find out until we attempt it. I think Q needs to modify their verbage during the stages of the order process. I even get the link to 'cancel' and then am unable to!!!

This is not about whether we take responsibility or not... [rolling eyes emoticon]

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Ibby114 — Sat, 29 Aug 2015 17:24:18 GMT

@Puzzle Piece wrote:
Well, I rodered something and canceled it within the hour. The status read 'CANCELED'.
Three days later the order read 'SHIPPED'. Has happened three times. With this company and technology, you just can't win. I have to ship back but let them know they are paying for all the return and S&H.

Wow, I haven't had that happen. YET!

It seems that whenever Q changes technology on their end they don't test it enough for glitches like this!

....

debic — Sat, 29 Aug 2015 17:31:22 GMT

@Ibby114 wrote:
The point is- we previously were able to cancel ANYTIME during the 'in process' stage of our order. Now that's changed and we don't find out until we attempt it. I think Q needs to modify their verbage during the stages of the order process. I even get the link to 'cancel' and then am unable to!!!

This is not about whether we take responsibility or not... [rolling eyes emoticon]

....

That is absolutely not true. I've been turned down for a cancellation because of processing years ago. If you've always been able to it's because you were in before the point of no return. I have no idea what that is but I'm pretty sure it's after it's been bagged and tagged and on it's way somewhere, sometimes it stays at the drop off destination as well. NC is where I see my stuff sit.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Moonchilde — Sat, 29 Aug 2015 17:46:34 GMT

KT Toby says:

"Very few companies allow you to cancel the order once it is placed."

WRONG. Most companies allow a reasonable cancellation period (at least an hour), even if you need to call them to achieve it. They also don't tell you it is canceled for sure, and then turn around and ship it to you.

"In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled."

But in many cases, there is no good reason why not. I ordered a product on a weekend in the evening. I attempted to cancel *within 10 minutes* because the item was not fully described on air, and once I had a better description from the vendor. Whether the order was automated or not, there is no reason an automated cancellation can't go through as quickly and easily as an order, especially when the warehouse isn't actually going to be *staffed* for another 36 hours, so clearly nothing is being either packed or shipped on the same day.

"Take some responsibility for one's actions for crying out loud."

Use common sense for crying out loud.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

HappyDaze — Sat, 29 Aug 2015 17:56:23 GMT

@KingstonsMom wrote:
@KYToby wrote:
The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled.

Many things are now automated. I do not know why so many people seem to think there is an army of peole waiting around to see if customers are truly serious about the order before packing it and shipping it.

Take some responsibility for one's actions for crying out loud.

So, you've never changed your mind?

Kudos to you!!

Oh I am sure she has at some point but she take responsibility for shipping it back on her dime, not the company's or, frankly, everyone eles's since we all eventually pay for people who do things like this.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Mistic — Sat, 29 Aug 2015 17:58:37 GMT

I have had this issue before. Sometimes if you try and cancel right away, it will say "In Process." Try again several hours later. I can usually cancel after hours have passed, and also into the next day. For me the "instant" in process comes when an order/item is coming from another warehouse that is not QVC's, but the vendors warehouse. HTH a little. It is frustrating.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

MalteseMomma — Sat, 29 Aug 2015 18:03:14 GMT

Tell me about it. I cancelled a food item immediately after I orederd it and every day there after, it continued in the process for 2 weeks and then it finally shipped. needless to say the item was horrible and I asked for a refund!!!That is blatently money hungry!!!!

QVC are you in acient times??? do you not know there is a thing called email ?????

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Mominohio — Sat, 29 Aug 2015 18:06:25 GMT

@KYToby wrote:
The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled.

Many things are now automated. I do not know why so many people seem to think there is an army of peole waiting around to see if customers are truly serious about the order before packing it and shipping it.

Take some responsibility for one's actions for crying out loud.

Q allows the cancel function so 'for crying out loud', customers should be able to use it. If they want to do away with it, so be it, but until then, customers do have a right to cancel an order with the company, if done before 'actual' shipping occurs, not this game they are playing now.

I have had the same thing happen as the OP stated. If the company is listing it as being too late in the shipping process to cancel, then they really need to be getting the darn thing out, not letting it sit another several days.

I do know that this usually happens this time of year. They gear up for the holiday season very early, and their shipping times pop much quicker between now and the end of the year.

Also, when being shipped directly from the vendor, many of those companies ship pretty quickly, and you don't have time to make a change.

I received 4 items this week, that I had canceled within an hour of ordering, received both a cancelled status in my order status, and an email confirming cancellation. Yet a couple of days later they shipped. Q sent me letters apologizing, and saying to send the items back on their dime.

Even their own system can't keep up with them lately LOL.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

KingstonsMom — Sat, 29 Aug 2015 18:22:00 GMT

@HappyDaze wrote:
@KingstonsMom wrote:
@KYToby wrote:
The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

In many cases with QVC, if the order is being shipped from thei supplier (i.e. drop shipped), the orders are transmitted to the vendor once the customer places the order. This is an automated process that cannot be cancelled.

Many things are now automated. I do not know why so many people seem to think there is an army of peole waiting around to see if customers are truly serious about the order before packing it and shipping it.

Take some responsibility for one's actions for crying out loud.

So, you've never changed your mind?

Kudos to you!!
Oh I am sure she has at some point but she take responsibility for shipping it back on her dime, not the company's or, frankly, everyone eles's since we all eventually pay for people who do things like this.

Why are you speaking for KYToby?

I also don't understand the rest of your post. The topic is cancellations shortly after ordering, not refunds.

We all "take responsibility for shipping it back on our dime, not the company's", unless the item is defective.

Please explain to me what the last part of that sentence means, "or frankly everyone else, since we all eventually pay for people who do thing like this".

We all pay when someone cancels an order??

Color me confused by your post.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

ciao_bella — Sat, 29 Aug 2015 20:40:00 GMT

I have found if you try and cancel an item via the computer, it won't allow you. However, if you call customer service you, most often, can cancel an item within a reasonable amount of time before it "actually" ships.

We all, from time to time, need to cancel an item. No big deal. The problem I see is that many people will order items, sometimes multiples of the same item, and then decide to cancel for various reasons. By doing this, other shoppers, who also want that item, can't get it because it's already spoken for. This happens quite often on items that are popular and/or sell out quickly.

The question we need to ask ourselves is: How often do we cancel items after ordering? If it's fairly often, then it's abusing the process and unfair to others. If it's an occassional cancellation, it's normal.

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

Q4u — Sat, 29 Aug 2015 20:42:47 GMT

The time to think about the purchaase and make the decisioh is BEFORE making the purchase -- not after. Very few companies allow you to cancel the order once it is placed.

Take some responsibility for one's actions for crying out loud.

==================================================

Nice!

Did I say I cancel everything I order? No.

Being able to cancel an order is THE REASON QVC GIVES US THIS OPTION.

Why? Because it's far better to cancel PROR to shipping than having them ship the item and have the customer use/wear it and then send it back!

Before you decide to take out whatever frustration is going on in your life on someone posting an innocuous thread, perhaps YOU should take the responsibility and think through your reply first... before you post it. Your irritation over this is really over the top ....

Re: "Sorry Your Order Is in the Process of Shipping and therefore...."

ladyroxanne — Sat, 29 Aug 2015 20:44:08 GMT

i had it happen to me with a judith ripka bracelet. it was out in a blink and i had to return it because i had changed my mind.