topic Re: Cancelling an item--QVC? in Community Chat

Cancelling an item--QVC?

Bigfork — Sun, 23 Aug 2015 17:16:45 GMT

Something has changed in the cancellation policy of QVC----seems even within 24 hours you do not have the right to change your mind. I ordered something less than 24 hours ago and, of course, nothing has shipped. In fact, shipping lately is taking longer to see on tracking information yet QVC is not giving customers fair time to even change their mind??

This will now make me really think twice about clicking my online order or even by phone. I think this in not fair in that people should have the right to change their minds ---at least by the next day. Just because it shows "in process" does not mean it is going to get ot me for 10 days to weeks! I will pull the reins in on shopping so fast now and really think about whether I want any items.

Re: Cancelling an item--QVC?

NickNack — Sun, 23 Aug 2015 17:19:50 GMT

I don't know of any place that gives you 24 hours to change your mind. I worked for Talbots, and you could usually cancel within a few hours but no more than that.

Re: Cancelling an item--QVC?

Bigfork — Sun, 23 Aug 2015 17:23:47 GMT

Nope. Disagree. I have ordered from QVC for years and this changed.

Re: Cancelling an item--QVC?

KYToby — Sun, 23 Aug 2015 17:27:45 GMT

Nothing has changed in regards to the cancellation policy No retailer guarantees 24 hours to change one's mind. The closest is, perhaps, HSN which allows cancellations up until Midnight (ET)) on the date of order for most (but not all) purchases.

Once an order is placed, in many cases, the order is sent to the warehouse or the vendor for shipping for packaging and shipping. This is an automated process.

Rather than complain that you do not hae time to change your mind, you need to make your decision BEFORE you place the order.

Re: Cancelling an item--QVC?

Ibby114 — Sun, 23 Aug 2015 17:32:55 GMT

@Bigfork wrote:
Nope. Disagree. I have ordered from QVC for years and this changed.

You're right- we used to be able to cancel or edit an item while the order was 'in process'. No matter how many days it was! They've changed things- and when I recently asked (after trying to edit an order) they couldn't tell me how long exactly we had to edit or change an item.

I'm in the habit of modifying orders before midnight with hsn, so I do it that way with qvc now as well.

Re: Cancelling an item--QVC?

akaburtonfan — Sun, 23 Aug 2015 17:35:37 GMT

I ordered a tsv recently then did some research on it and changed my mind. I called customer service around 4 the next afternoon and was told I couldn't cancel the order. The cs rep transfered my call to someone else who had no problem cancelling the order. I guess it just depends on who you talk to.

Re: Cancelling an item--QVC?

nomless — Sun, 23 Aug 2015 17:36:47 GMT

@Bigfork wrote:
I will pull the reins in on shopping so fast now and really think about whether I want any items.

That sounds like a good plan. IMO, placing an order means "Yes, I want to buy this item" not "I'm trying to decide if I want this." Things you're thinking about buying should be put on a wish list, not ordered.

Re: Cancelling an item--QVC?

DeeDT — Sun, 23 Aug 2015 17:46:39 GMT

Depending on the delivery system used you could be in luck. If package is delivered by UPS you can refuse the package and it is returned no charge to QVC or whomever QVC is getting the item from. If it happens to be delivered you have 5 days to refuse the item, you then call UPS and tell them you have a package to be picked up and they will come and get your unopened package and ship it back at no charge. I wish I knew this years ago for the exact reason you are stated now. I know this because I ordered a pilates rebounder that sat in the warehouse for a week with no movement, so I called QVC and they said it was in processing and couldn't cancel. So I called UPS gave them the tracking number and they cancelled the order. I watched it track right back to the manufacter and no shipping charges were incured on my end. So try calling UPS and give them your tracking number if its still not left the warehouse they can cancel it on their end. But this only works for UPS if delivered by the USPS regular mail then I'm not sure what your options are.

Re: Cancelling an item--QVC?

Pearlee — Sun, 23 Aug 2015 17:53:39 GMT

There have been things recently I have not been able to cancel online - I'd get the message it could not be canceled because it was in the process of shipping - but the CS rep when I called was still able to cancel it for me. There have also been a couple of time where I've gotten the aforesaid message online, but went back an hour or two later and was able to cancel. Go figure.

Re: Cancelling an item--QVC?

Bookbabe — Sun, 23 Aug 2015 17:53:42 GMT

I have noticed this also. There is a couple of ways to cancel online and if one tells me I can't I try the other. Then wait a few minutes and try again. Sometime it takes some persistents but usually I can get it canceled within the 24 hours.

Re: Cancelling an item--QVC?

NAES1 — Sun, 23 Aug 2015 18:29:54 GMT

I thought this was, if the situation-referring to orders placed/continue on or cancel within a few hours, of the same day....was something informative to any customer.

I am (almost 99%) sure, the day I place an order, this is either something I wish to try or need. I usually do most of my shopping around the holidays, or 6 weeks before.

I had not heard of this new time slot...to change one's mind. I cannot remember if or when that may have happened. I do know that for years there was a time limit if for any reason there was a reason in doing so.

For myself: I placed 3 large orders for a popular name brand, quite pricey, in different kits, Friday. I had not used this product line before, so asked the question for any reviews. Received only one very positive, so kept the 3 orders continuing through. Mainly, due to not being able to buy (Name Brand) from local cosmetic store here. BUT! If for any reason I decided to cancel and could not within a 12 hour period, that would have been my STOP POINT in purchasing ever again. FYI- one kit order was processed and emailed to be that the order was already on its way/w/tracking # hours after (order) was placed. That has never happened before, especially just before a weekend.... ?

I only buy what I've bought before and (usually) stay clear of clothing, unless it's a brand that I know the sizes perfectly. This new order/shipping/without the option to re-think -i.e., 6-8 hours will make me re think.. THIS IS NOT MY VERSION of good streamlining ""CHOICE CUSTOMER"" purchasing buying power. I will be quite considerably careful from this point on. Thank you. Have a great day.

NAES

Re: Cancelling an item--QVC?

KingstonsMom — Sun, 23 Aug 2015 18:38:18 GMT

Sometimes it won't let me cancel an order online, but I can still cancel it using the automated system.

It kills me when you can't cancel, yet it sits 'in process' for 3-4 days before it ships!

Re: Cancelling an item--QVC?

Moonchilde — Sun, 23 Aug 2015 18:58:38 GMT

I ordered a pair of Vionics. Literally asked question/received answer from Liam within 5 min. of ordering and decided to cancel based on answer. Less than 10 minutes after I placed the order, on a weekend with no orders being processed, I was unable to cancel. With that kind of limitation (10 minutes!), it's not necessary, it's just a money-maker/way for QVC to "force" a sale.

And because I was annoyed at the thought of paying return postage, when they arrived I was prepared to keep them if they worked for me at all. They definitely didn't, so back they went.

There are other options for purchasing Vionics, and under the above circumstances I see little reason to buy from QVC.

Re: Cancelling an item--QVC?

KentuckyWoman — Sun, 23 Aug 2015 20:01:59 GMT

I have cancelled items that were in the "processing" stage up to two or three days after ordering them and had no problems doing so. A couple of weeks ago, I ordered some items during the 48 hour fashion weekend and tried to cancel them. It would not let me cancel the items as they were already in the "process of shipping." That was within 4 hours of placing my order.

Re: Cancelling an item--QVC?

foundinlv — Sun, 23 Aug 2015 20:33:27 GMT

A few years ago I got a phone call shortly after cancelling an order and the woman from Qvc angrily asked, why did I cancel?

I was baffled by the question and thought of the following potential answers in a flash of a second.

1) None of your business.

2) I changed my mind so sue me.

3) I was trying to avoid a return, what do you want from me....

4) Leave me alone I am now in bed taking a nap.

5) You called my private unlisted number to yell at me? Don't ever call me again.

I chose number 3 and 5.

Re: Cancelling an item--QVC?

hennypenny — Sun, 23 Aug 2015 21:34:14 GMT

I just tried to cancel an order that had been on waitlist forever. CS told me I couldnt that it was in process. I asked her if I could just refuse the package. She said she would not recommend it as it would then not be insured. I am furious!

Re: Cancelling an item--QVC?

foundinlv — Sun, 23 Aug 2015 23:06:08 GMT

I noticed that the TSV for the soft stretch denim & co full length jeans, one could not change their mind whatsoever.

I had asked a question in the product section "question and answers" in case someone who preorderd thru the Insider might see it and answer for me but no dice and I didn't want the charcoal to sell out in my size...so I placed an order.

When I checked back later in the day, customer service had released one single review from a preorder and it exactly answered my question. I then tried to cancel and could not....it was in process for at least 3 days and still wouldn't let me at any time cancel.

I did keep it not because it was such a great pair of jeans (not as good as the soft stretch faux fly ankle pants) but because I would only wear it in the winter under a long coat anyway....and wanted to return something else that was really agregious.

Re: Cancelling an item--QVC?

Kachina624 — Mon, 24 Aug 2015 01:42:20 GMT

Once in awhile, they accidentally ship something very fast. I ordered on the Carolyn Pollack show last night and at 3pm today, they showed the order shipped. I think it's very difficult to stop an order that is shipped by the vendor.

Re: Cancelling an item--QVC?

tends2dogs — Mon, 24 Aug 2015 19:28:08 GMT

@Pearlee wrote:
There have been things recently I have not been able to cancel online - I'd get the message it could not be canceled because it was in the process of shipping - but the CS rep when I called was still able to cancel it for me. There have also been a couple of time where I've gotten the aforesaid message online, but went back an hour or two later and was able to cancel. Go figure.

@Pearlee This happened to me. I ordered an item around 11 P.M. The next morning I tried to cancel online, and was unable to do so. I tried 24 hours later and was able to cancel. In your words, go figure....

Re: Cancelling an item--QVC?

vermint — Mon, 24 Aug 2015 19:43:50 GMT

Canceling has always been hit-or-miss for me. Sometimes the system tells me I can't, but I try again a little later and it's allowed.

The other day, I placed an order and canceled it within 24 hours...and got the confirmation email--it was also marked "Canceled" on my Order Status page. Well, a couple days later I decided to go ahead and order the item again. Lo and behold, what shows up on my Order Status the next day? BOTH were shipped!!!! Luckily, I caught the UPS man, and refused one of the packages. I normally don't do that when I've just changed my mind, but this was NOT my fault.