topic Re: Interesting Geek Squad Experience in Community Chat

Interesting Geek Squad Experience

HonnyBrown — Sat, 25 Jul 2015 16:53:46 GMT

I bought a TV for the bedroom in January. I didn't have it plugged into a surge protector and it stopped working in June. It was still under warranty, so I took it to Geek Squad. I picked it up a few days ago and noticed Fox had no audio. This morning, the premium movie channels were in spanish.8931

I called Geek Squad toll free number. The Agent walked me through some steps that didn't work and told me to bring it back to the store. I told her I didn't want to do that because it's a lengthy process. She then got the manufacturer on the line. That dude fixed the problem in a few steps.

He said "I had Comcast customers yelling at me because the NBA Playoffs were in spanish."

Re: Interesting Geek Squad Experience

cowboy sam — Sat, 25 Jul 2015 17:21:49 GMT

Sorry, but was that supposed to be funny?

Would you care to explain to me?

Re: Interesting Geek Squad Experience

Marp — Sat, 25 Jul 2015 17:46:44 GMT

Thanks for sharing this. It's nice to know that Geek Squad will go that extra step to solve a problem. Glad you didn't have to return to the store again.

Re: Interesting Geek Squad Experience

JustJazzmom — Sat, 25 Jul 2015 17:48:51 GMT

@cowboy sam

I get it!!

Why does one need any language on audio to view a basketball game? or a soccer game or a hockey game? -- its just watch where the ball travels. No need for dialogue.

Re: Interesting Geek Squad Experience

ValuSkr — Sat, 25 Jul 2015 18:52:37 GMT

@JustJazzmom wrote:

Why does one need any language on audio to view a basketball game? or a soccer game or a hockey game? -- its just watch where the ball travels. No need for dialogue.

I think most televised baseball games would be improved if you could mute the announcers but keep the stadium sounds. With notable exceptions of course, Vin Scully among them.