topic Re: Zappos service in Community Chat

Zappos service

gonnab — Fri, 03 Apr 2015 15:26:40 GMT

Just want to give comment on the great service I received. Was looking for shoes for my grandsons' upcoming wedding and since I am hard to fit (8 EE), decided to give this a try. First-time buyer. Placed an order for 3 pairs on a Thurs morning; box was delivered on Fri morning. Decided on one pair, returned the others (brought the box to UPS center) on Wed afternoon; was notified via email on Thurs afternoon (following day) that it had been received and my credit card was credited. Checked this morning and it, indeed, has been credited. Now, THAT's service!!!! And all with no S&H fees.

Re: Zappos service

millieshops — Fri, 03 Apr 2015 15:36:54 GMT

They do have great service, but like any other company they also make mistakes.

I'm wearing a pair of bone-colored New Balance which they sent me when I ordered white. I decided not to complain nor bother with a return. Their mistake turned out to be good for me that time.

Re: Zappos service

sunala — Fri, 03 Apr 2015 17:22:08 GMT

I also love Zappos, but I do realize that the "free" shipping costs are hidden in their selling price.

Re: Zappos service

abbeythe 8th — Fri, 03 Apr 2015 17:28:27 GMT

On 4/3/2015 sunala said:
I also love Zappos, but I do realize that the "free" shipping costs are hidden in their selling price.

I agree. You can frequently find the same item cheaper from a site that gives discount codes.

The overnight shipping does not apply to all items. Once it took 10 days to receive a bottle of nail polish. When I asked why I was told their primary business was shoes.

Re: Zappos service

feline groovy — Sat, 04 Apr 2015 05:33:21 GMT

On 4/3/2015 sunala said:
I also love Zappos, but I do realize that the "free" shipping costs are hidden in their selling price.

Exactly.

Re: Zappos service

Thrive — Sat, 04 Apr 2015 18:40:05 GMT

I positively love them!!

Re: Zappos service

Cakers1 — Sat, 04 Apr 2015 22:11:56 GMT

I also like Zappos. While I agree that free shipping isn't necessarily free, they offer all ranges of sizes/widths (of course depending upon the vendor) but still - regular dept. stores never carry my size.

You can also find great deals at 6pm.com - I believe that is a subsidiary of Zappos - really great discounts and also free shipping.

Re: Zappos service

chickenbutt — Sat, 04 Apr 2015 22:18:20 GMT

They've always had a great reputation for service. The only negative for them is that their prices are exorbitantly high. But it pays for the free shipping and free return shipping so it makes sense.

I wear a size 7.5W and you can't always find that size with certain types of shoes but, like Topaz said, they have a very wide range of sizes.

Re: Zappos service

tansy — Sat, 04 Apr 2015 22:19:44 GMT

The company has a great reputation as a good place to work, too. I've never had a bad experience.

Re: Zappos service

Cakers1 — Sat, 04 Apr 2015 22:26:30 GMT

On 4/4/2015 chickenbutt said:
They've always had a great reputation for service. The only negative for them is that their prices are exorbitantly high. But it pays for the free shipping and free return shipping so it makes sense.

I wear a size 7.5W and you can't always find that size with certain types of shoes but, like Topaz said, they have a very wide range of sizes.

That's odd because the brands I buy are the same price in dept. stores. They just never have my 6-6/12 W.

Some brands cannot be discounted, too.

Re: Zappos service

Another new name Sue — Sat, 04 Apr 2015 23:58:00 GMT

I like zappos too. Their prices seem fair. Shipping both ways is great.

Re: Zappos service

molly47 — Sun, 05 Apr 2015 17:18:53 GMT

We love Zappos. We do not buy a lot from them but do love the free shipping both ways. We did receive the wrong shoes one time and when we contacted them we received a $50.0o Gift Card for our trouble of having to ship them back free!!!!!!!!!!!!!!!!!!!!! I agree you pay for the shipping one way or another but I like their policy just the same.