topic Re: On-line ordering system down again in Community Chat

On-line ordering system down again

Krimpette — Sat, 28 Mar 2015 17:23:09 GMT

Not sure if anyone else has posted this, if so, my apologies. I see once again that on-line ordering is not available. I do feel sorry for the lady with the TSV. I'm sure she's losing tons of sales for those who prefer to order on-line. In checking the customer service, they said they are hoping to have it up and running later this afternoon! Yikes!!!!!! They just kill their sales with this nonsense!!!!!

Re: On-line ordering system down again

brii — Sat, 28 Mar 2015 17:36:52 GMT

It's been down for hours. It's really ridiculous

Re: On-line ordering system down again

Topaz Gem — Sat, 28 Mar 2015 17:44:38 GMT

I was in the middle of ordering a Lunchtime Special; the item was in my cart and I was stuck on the shipping page. When I would try to continue, I'd get an error message. Customer Service could do nothing to get it out of my cart, and they couldn't order another, as the color I wanted sold out. I eventually was able to complete the order process and got my acknowledgement, but the order hasn't shown up in my Order Status. Who knows if I'll ever receive it.

Re: On-line ordering system down again

brii — Sat, 28 Mar 2015 17:47:44 GMT

I was trying to order something this morning. I had to sign in and it said my email was invalid. I gave up

Re: On-line ordering system down again

Krimpette — Sat, 28 Mar 2015 17:49:50 GMT

It appears to be back up again. (Who knows for how long). This happens way too often with QVC. I've NEVER had this happen with HSN. But it doesn't seem like things will ever improve here. Their computer system has been one of their week points for as long as I can recall.

Re: On-line ordering system down again

Leonard - QVC Customer Care — Sat, 28 Mar 2015 17:51:54 GMT

Hi Everyone,

I wanted to reach out to you and respond.

Some of you may currently be experiencing difficulty accessing our website. We are aware of the issue and working on a solution. If you would like to place an order or have any questions, please use our Automated Ordering System by calling 1-800-345-1212 . Thank you for your patience while this is resolved!

Leonard

Re: On-line ordering system down again

TaxyLady — Sat, 28 Mar 2015 17:59:32 GMT

Well it gave me time to decide not to buy something. It must affect their sales.

Re: On-line ordering system down again

JustJazzmom — Sat, 28 Mar 2015 18:07:44 GMT

I'm sure Lori is crying about all the lost sales!

Re: On-line ordering system down again

croemer — Sat, 28 Mar 2015 18:10:45 GMT

Never seen a place with more issues.

Re: On-line ordering system down again

bluejeansluvr — Sat, 28 Mar 2015 18:26:39 GMT

ITA. QVC really has the worst website of any I visit or shop with. It's ridiculous. There are frequently problems with signing in, ordering, navigation, etc. You would think they would hire some more competent IT people.

Especially when you consider that companies as large or larger than QVC, seem to be able to run their websites just fine, it makes you realize how bad QVC's is.

Re: On-line ordering system down again

brii — Sat, 28 Mar 2015 18:32:52 GMT

I feel bad for Lori today. That happened a while ago with another designer's TSV. You would think QVC could do a better job with their website.

Re: On-line ordering system down again

sunshine45 — Sat, 28 Mar 2015 20:06:50 GMT

waving hi to leonard.....thanks for acknowledging the problems!

hopefully everyone is now able to checkout.

Re: On-line ordering system down again

RoughDraft — Sat, 28 Mar 2015 20:10:16 GMT

I spent my mad money at HSN today. No on-line problems there.

Re: On-line ordering system down again

dooBdoo — Sat, 28 Mar 2015 20:18:44 GMT

On 3/28/2015 imaclotheshog said:
ITA. QVC really has the worst website of any I visit or shop with. It's ridiculous. There are frequently problems with signing in, ordering, navigation, etc. You would think they would hire some more competent IT people.

Especially when you consider that companies as large or larger than QVC, seem to be able to run their websites just fine, it makes you realize how bad QVC's is.

I totally agree, imaclotheshog. And I've felt this way since the first day I used the QVC website years ago. It's perplexing to see a company allow sub-par technology, but obviously it's not a priority. All we ever see are apologies. It seems to me if QVC paid attention to consumer feedback they'd be aware of the frustration and see the poor reflection on their company.

Re: On-line ordering system down again

adoreqvc — Sun, 29 Mar 2015 03:01:45 GMT

On line at QVC has been down, and the Qvc community forums could also not be accessed.

I know this disaster must have cost Qvc big bucks.

Sent email to Qvc web master and they emailed back and apologized that their web master was aware of the problems, and working to address and resolve them.

Caused me to shop elsewhere today since I could not access Qvc.com or forums at all, and I must say I got great items with free shipping and sales prices too.....Nice to have competition regardless of the reason, especially with great incentives.

So today was a great shopping day for me in any event.

Re: On-line ordering system down again

brii — Sun, 29 Mar 2015 03:13:34 GMT

It appears everything was okay this afternoon. I was able to sign in and place my order.

Re: On-line ordering system down again

skuggles — Sun, 29 Mar 2015 03:39:34 GMT

I've had several problems with this website using Chrome for a few days now. Reviews not showing up on the TSV, but showing up on Firefox, being unable to se "Items recently on Air" and "Item on Air", and some other issues. Makes you wonder just how secure it could be, and if you are really safe ordering online, anyway.

This site has a very long history of being plagued by glitches that seem to take weeks if not months to iron out. In contrast, Apple store was having problems for a brief period just recently. They fixed it in about two hours.

Re: On-line ordering system down again

RoughDraft — Sun, 29 Mar 2015 03:49:01 GMT

It's not only their seeming inability to update/correct these problems, although in this day and age, one would think rapid access to product viewing and ordering definitely affects their bottom line. It's also the products themselves that seem to be stuck in the 20th century.

Today, I ordered three of IMAN's TSV's at an outrageously reasonable price, I tacked on another great deal with two sets of matching tank tops AND while I was viewing their web site, I found a great deal on an LG tracfone for my husband which was twenty dollars cheaper than Q's similar version. All were on easy pay! I was in a spending mode today and I spent it there.

Re: On-line ordering system down again

lizzief — Sun, 29 Mar 2015 03:50:17 GMT

The worst was having to go to automated ordering because the site was down! I was trying to get out the door for an appt. but thought I should get an order in before what I wanted was gone. OMG so slow! And do you want to also order Item # blah blah also - NO! I was ordering multiple colors, and you have to go through the entire menu for each color, and then again - do you also want to order item # blah blah - I already said NO! The reason you use automated ordering is to get in, get out. Yikes! Wouldn't it just be easy once they have your item and size to ask if you want another color? Ok, I'm done venting!