topic Re: Troubling Phone incident this evening in Community Chat

Troubling Phone incident this evening

songbird — Tue, 03 Mar 2015 02:52:20 GMT

We recently had a wall to wall carpet put down. We had problems with the carpet. There is a defect in the weave. We filed a claim with the carpet company (I'm not sure I want to give out the name) They approved the claim. They left a phone message saying that I should call back to set up an appointment. Well I did. I didn't get a customer representative. Just a person who switches the calls to the right people. He was very abrupt, almost unpleasant. He could not find my name in the computer, so I gave him my husband name and said take your pick. Finally he said he would switch me to customer service. I said something like "Thank heavens". He said "B i t c h" while he was switching me. He was not fast enough. I called out "Caught you" but by that time I was already over to customer service. I was so angry, (I belong to Twitter) I sent out a tweet giving the name of the company and their phone number. I told customer service what happened. She apologized but she did not think she could trace back who switched me over (and the person I talked to) I also told her I put this on twitter. Anyway they promised to call me back tomorrow about this. Did I over react? I finally calmed down and took down the tweet. The guy had every right to think me a B i t c h, but not to call me one. Especially during a business call.

Re: Troubling Phone incident this evening

Dam Yankee — Tue, 03 Mar 2015 02:55:09 GMT

I'd call the corporate office of the company and tell them what happened. That is unacceptable.

Re: Troubling Phone incident this evening

ROMARY — Tue, 03 Mar 2015 02:59:19 GMT

I have a feeling that some companies don't really care who they hire now-a-days. Probably no background checks, no good references, etc.

Re: Troubling Phone incident this evening

Plaid Pants — Tue, 03 Mar 2015 03:01:20 GMT

If the business uses a call center, it could be difficult to find out who the dude was.

I would be upset, too if I called a business and someone said that to me.

Re: Troubling Phone incident this evening

Autumn in NY — Tue, 03 Mar 2015 03:01:43 GMT

You didn't overreact except now he knows you reported him and he could be a psycho that now knows your name and location. My friend reported her paperboy one time and he got fired and he was very vindictive.

Re: Troubling Phone incident this evening

NoelSeven — Tue, 03 Mar 2015 03:03:00 GMT

We have to be careful when we complain about a company on social media. They've begun to fight back and threaten legal action against who condemned them publicly.

It's really a gray area at this point it time. Companies have a way of tracing their name on social media so they can get back to who said something about them.

On Instagram, I mentioned a local business a couple of times that we really like. I was surprised when I got a thank you back from them

Re: Troubling Phone incident this evening

moonstone dunes — Tue, 03 Mar 2015 03:05:18 GMT

was it Empire Today ?

Re: Troubling Phone incident this evening

terrier3 — Tue, 03 Mar 2015 03:06:13 GMT

I think you have bigger fish to fry with this company than worrying about a phone rep.

They sold you defective carpet and you are still having issues.

I wouldn't give them the satisfaction of considering you a B...I'd be sweet in an effort to get your MAIN issue resolved.

I'd apologize tomorrow and say that you overreacted because you were upset about the poor quality of the rug and you need a resolution ASAP....bring the conversation back to the real issue.

Re: Troubling Phone incident this evening

songbird — Tue, 03 Mar 2015 03:06:58 GMT

On 3/2/2015 NoelSeven said:
We have to be careful when we complain about a company on social media. They've begun to fight back and threaten legal action against who condemned them publicly.

It's really a gray area at this point it time. Companies have a way of tracing their name on social media so they can get back to who said something about them.

On Instagram, I mentioned a local business a couple of times that we really like. I was surprised when I got a thank you back from them

I took the tweet down almost right after I put it up. I know there are psychos out there. My husband told me to forget and don't do anything again. We will also never do business with them. They have to replace the carpet. That they can do. But afterwards never bother with them again.

Re: Troubling Phone incident this evening

songbird — Tue, 03 Mar 2015 03:09:56 GMT

On 3/2/2015 moonstone dunes said:
was it Empire Today ?

No but close. They're phone number is a jingle. I think Empire is their rival.

Re: Troubling Phone incident this evening

NoelSeven — Tue, 03 Mar 2015 03:10:10 GMT

On 3/2/2015 songbird said:
On 3/2/2015 NoelSeven said:
We have to be careful when we complain about a company on social media. They've begun to fight back and threaten legal action against who condemned them publicly.

It's really a gray area at this point it time. Companies have a way of tracing their name on social media so they can get back to who said something about them.

On Instagram, I mentioned a local business a couple of times that we really like. I was surprised when I got a thank you back from them

I took the tweet down almost right after I put it up. I know there are psychos out there. My husband told me to forget and don't do anything again. We will also never do business with them. They have to replace the carpet. That they can do. But afterwards never bother with them again.

I think that was a good thing for you to do

People around here use Yelp as an outlet for complaints and bad reviews, but some stores are trying to fight back. I can see their point that sometimes it's the reviewer who is out of line and not them.

In your case, you had every right to complain.

Re: Troubling Phone incident this evening

terrier3 — Tue, 03 Mar 2015 03:10:41 GMT

On 3/2/2015 songbird said:
On 3/2/2015 moonstone dunes said:
was it Empire Today ?

No but close. They're phone number is a jingle. I think Empire is their rival.

Lumber Liquidators?

Re: Troubling Phone incident this evening

Dam Yankee — Tue, 03 Mar 2015 03:11:34 GMT

And this is why customer service has gotten so dismal in this country. If folks don't stand up for themselves, they will continue to be treated like a doormat for people with krap on their shoes.

Re: Troubling Phone incident this evening

songbird — Tue, 03 Mar 2015 03:15:34 GMT

On 3/2/2015 terrier3 said:
I think you have bigger fish to fry with this company than worrying about a phone rep.

They sold you defective carpet and you are still having issues.

I wouldn't give them the satisfaction of considering you a B...I'd be sweet in an effort to get your MAIN issue resolved.

I'd apologize tomorrow and say that you overreacted because you were upset about the poor quality of the rug and you need a resolution ASAP....bring the conversation back to the real issue.

It's not really the carpet people but the call center. I don't know if they are part of the company or not. The carpet is separate. We have an appointment and we have permission to get a another carpet. That's not the problem. I will tell that I don't want to stir up the pot or cause any problem when if fact, it 's not their customer representatives.

Re: Troubling Phone incident this evening

songbird — Tue, 03 Mar 2015 03:16:56 GMT

On 3/2/2015 terrier3 said:
On 3/2/2015 songbird said:
On 3/2/2015 moonstone dunes said:
was it Empire Today ?

No but close. They're phone number is a jingle. I think Empire is their rival.

Lumber Liquidators?

LOL! Nope.

Re: Troubling Phone incident this evening

terrier3 — Tue, 03 Mar 2015 03:25:55 GMT

On 3/2/2015 songbird said:
On 3/2/2015 terrier3 said:
On 3/2/2015 songbird said:
On 3/2/2015 moonstone dunes said:
was it Empire Today ?

No but close. They're phone number is a jingle. I think Empire is their rival.

Lumber Liquidators?

LOL! Nope.

Well at least that's something to be grateful for!

Re: Troubling Phone incident this evening

Tinkrbl44 — Tue, 03 Mar 2015 04:05:40 GMT

On 3/2/2015 Dam Yankee said:
I'd call the corporate office of the company and tell them what happened. That is unacceptable.

Yes, I agree .... you are in the right here, so deal with the corporate headquarters ... not making remarks on Twitter .... what good does that do for your floor?

Re: Troubling Phone incident this evening

madcity411 — Tue, 03 Mar 2015 04:08:31 GMT

On 3/2/2015 songbird said:
On 3/2/2015 moonstone dunes said:
was it Empire Today ?

No but close. They're phone number is a jingle. I think Empire is their rival.

Luna?

Re: Troubling Phone incident this evening

Kachina624 — Tue, 03 Mar 2015 04:56:24 GMT

I certainly wouldn't fool around with peons at the local level. I'd take my complaint and go right to the top. To find the top, get on your computer. It's amazing what you can find there. You were treated very rudely.

Re: Troubling Phone incident this evening

KYToby — Tue, 03 Mar 2015 06:09:35 GMT

Call corporate or continue to complain to what end? In the grand scheme of things, why does it even matter. This is someone you will never deal with again.

Maybe he was having a bad day. Maybe you were being unrealistic. Maybe you misheard.

What's the point of continuing to be upset or worry about someone who answered phone somewhere just because your feelings are hurt. Why give this man and his actions free rent in your head?