topic Re: The New Shippong Policy in Community Chat

The New Shippong Policy

Furr mommy — Fri, 20 Feb 2015 05:32:58 GMT

I ordered the Rowenta iron tsv and had to ship it back. I paid $5 to have it shipped to me and used shipping label to send back which is $6.95. With old policy I would get my $5 back, now I don't. Doesn't seem fair that I've spent $11.95 just in shipping. I guess I will have to really think about ordering.

Re: The New Shippong Policy

GCR18 — Fri, 20 Feb 2015 05:37:09 GMT

You will get your original shipping back. The return policy didn't start until Feb 17. Anything purchased before then is under the old policy.

Re: The New Shippong Policy

KYToby — Fri, 20 Feb 2015 06:17:40 GMT

As the earlier poster indicated, you should ge it back based upon the purchase date, but I am curious why you sent it back.

If it is defective, you will get the shipping returned (under the new policy as well). If you simply changed your mind, though, why should you get the shipping back? QVC paid someone to package the item. They paid to ship t. They insured it. Why should you not have to pay for the shipping if you simply changed your mind.

I have always resented the fact that these shipping costs are ultimately passed along to everyone else. Changing one's mind is fine, but here should at least be a price for it. Do not make me pay for other people's impulses or lack of control.

Re: The New Shippong Policy

Lynnj — Fri, 20 Feb 2015 07:16:09 GMT

On 2/19/2015 KYToby said:
As the earlier poster indicated, you should ge it back based upon the purchase date, but I am curious why you sent it back.

If it is defective, you will get the shipping returned (under the new policy as well). If you simply changed your mind, though, why should you get the shipping back? QVC paid someone to package the item. They paid to ship t. They insured it. Why should you not have to pay for the shipping if you simply changed your mind.

I have always resented the fact that these shipping costs are ultimately passed along to everyone else. Changing one's mind is fine, but here should at least be a price for it. Do not make me pay for other people's impulses or lack of control.

While I understand the point you were making in your post, I am not sure that point is valid with all returns. If I buy something that doesn't fit, and need to return it, since it is not defective I will need to pay both shipping charges. I am not referring to not fit, as in I need a different size, rather not fit as in doesn't work for the shape of my body. In this case, I would not be ordering a replacement in different size.

Likewise, if I purchase an item for my home, and the color doesn't work in the area that i thought it would be used in, again since its not defective I will need to pay both way shipping.

This new policy will limit my purchasing. Honestly, though, my purchases have been few and far between over the last 10 years usually because I can find the same item for a better price and faster (and free) shipping.

I bought a sheet set directly from a manufacturer last year. Once received, I went to make the bed with them. The pocket of the fitted sheet was not large enough to fit my bed. I didn't realize they offered these sheets in different pocket sizes. When I shipped back, this company would not return my original shipping. This resulted in me spending $24 (original + return shipping) for sheets that I don't even have. After I learned that I would not get original shipping refunded I refused to purchase a replacement size set from them. I will NEVER do business with them again.

Re: The New Shippong Policy

CouponQueen — Fri, 20 Feb 2015 15:38:38 GMT

I am stumped why people think they SHOULD receive shipping back on a item that they do not want, did not like or no longer want etc?

It is one thing if the item is defective in some way - but to routinely order a bunch of things and then change your mind and think the retailer should foot the bill on the shipping? Why should that be?

People order mulitple sizes and colors of things..to try on..and send back etc and got their shipping back..that should not be ..it only increases prices and shipping for others..as the company is going to build that loss in somehow.

I don't get it..

As for the issue that the above poster had with the sheets. I am not sure that it is the company's problem. It seems like you ordered the wrong pocket size, so no I wouldn't think they would offer to pay for return shipping at all. The item is not defective - you received what you ordered, if you made the mistake then you should foot the bill..not them. I am missing how that is their problem and they should of paid?

Re: The New Shippong Policy

Lucibee — Fri, 20 Feb 2015 16:01:57 GMT

If there is something I want at the Q I will buy it. I don't buy here as often but I have very few returns.

Re: The New Shippong Policy

Marianne1 — Fri, 20 Feb 2015 16:13:22 GMT

What if you buy something from the Q that does not live up to the sales hype?

The new policy is a purchasing stopper for me unless I know the item from previous experiences.

Never mind all the sizing issues the Q has with their clothing. Inconsistent sizing and even quality within a regularly stocked item are the norm...we should pay shipping for this?

Re: The New Shippong Policy

VioletEyes — Fri, 20 Feb 2015 16:22:32 GMT

On 2/20/2015 CouponQueen said:
I am stumped why people think they SHOULD receive shipping back on a item that they do not want, did not like or no longer want etc?

It is one thing if the item is defective in some way - but to routinely order a bunch of things and then change your mind and think the retailer should foot the bill on the shipping? Why should that be?

People order mulitple sizes and colors of things..to try on..and send back etc and got their shipping back..that should not be ..it only increases prices and shipping for others..as the company is going to build that loss in somehow.

I don't get it..

As for the issue that the above poster had with the sheets. I am not sure that it is the company's problem. It seems like you ordered the wrong pocket size, so no I wouldn't think they would offer to pay for return shipping at all. The item is not defective - you received what you ordered, if you made the mistake then you should foot the bill..not them. I am missing how that is their problem and they should of paid?

It's called a courtesy to the customer. Shop with high end retailers and you don't have to pay shipping back or to your home when you order something. I foresee a lot of the Q's customers will order a lot less in the future and turn to other retailers.

I know I am not about to order the same size in a pair of pants from the same manufacturer, only to receive them and one fits perfectly and the other is enormous. It's happened to me and I cannot state that they are imperfect, so I would then need to absorb the cost of shipping them to me and back even though it is not my fault that Q's clothing is often inconsistent in sizing.

Now if I continued to order clothing, then it would be on me for being stupid to deal with a company that does not fit my needs.

Re: The New Shippong Policy

croemer — Fri, 20 Feb 2015 16:38:03 GMT

On 2/20/2015 Lucibee said: If there is something I want at the Q I will but it. I don't buy here as often but I have very few returns.

I have very few returns either. I buy MU, faux candles and a small amount of jewelry and that is about it from QVC. I tried to keep it to items I am darn sure I will like. I can see this may drive a fair amount of shoppers from QVC though for a variety amount of reasons.

Most places I shop have free shipping and that goes for free return shopping so this new policy will not affect me much. I will bet it does affect those who chose to do most on their on-line shopping from QVC.

Re: The New Shippong Policy

Stella Dallas — Fri, 20 Feb 2015 17:19:22 GMT

You don't HAVE to use the pre-paid label. I make my returns usually by the Postal Service and save a lot on shipping costs. (Not that I buy that much from the Q any more.)

If you search around you'll find the address in teeny tiny type somewhere in the paperwork.

Re: The New Shippong Policy

Lynnj — Fri, 20 Feb 2015 21:22:26 GMT

On 2/20/2015 CouponQueen said:
I am stumped why people think they SHOULD receive shipping back on a item that they do not want, did not like or no longer want etc?

It is one thing if the item is defective in some way - but to routinely order a bunch of things and then change your mind and think the retailer should foot the bill on the shipping? Why should that be?

People order mulitple sizes and colors of things..to try on..and send back etc and got their shipping back..that should not be ..it only increases prices and shipping for others..as the company is going to build that loss in somehow.

I don't get it..

As for the issue that the above poster had with the sheets. I am not sure that it is the company's problem. It seems like you ordered the wrong pocket size, so no I wouldn't think they would offer to pay for return shipping at all. The item is not defective - you received what you ordered, if you made the mistake then you should foot the bill..not them. I am missing how that is their problem and they should of paid?

You are welcome to your opinion on whether I should have received my original shipping back on my sheet order. But...I've been buying sheets for 40+ years, and this was the first I learned that different pocket sizes are available to choose from. The current bed is 10 years old, and I've been purchasing sheet sets for this bed for years. Never needed to pay attention to special pocket size, as standard size seems to fit just fine. Obviously, this company does not manufacture their fitted sheets per industry standards. They should note that on their website.

I have a problem with this company thinking that it is fine that I shelled out $24 in shipping for an item that I now physically do not have. I might as well take $24 and throw it in the trash, because that is what it was. As another poster said, its a courtesy to a customer.

Too bad for them, the sheets were $60. They lost that money in profit from me. Then add another $12 for original shipping to a replacement order + the $24 I shelled out previously for absolutely nothing. Who knows how many $100s I would have spent with them, and the profit they would have made from that, had they viewed returning original shipping costs as a courtesy to the customer. Especially since my intent was to exchange for size, and profit would be made on the exchanged set.

I shop with businesses that provide good (if not excellent) customer service and are efficient in their transactions. When I have an experience that doesn't offer me those things, I chose to spend my money elsewhere. I will not tolerate anything less. Putting the customer first, above and beyond profit, actually makes more profit. Want my money, provide a fair product at a fair price, processes the transaction efficiently and treat me with respect!

Re: The New Shippong Policy

Deb1010again — Fri, 20 Feb 2015 21:47:31 GMT

The bottom line is shipping is a cost to the business that needs to be recovered somehow. A higher end retailer has increased margins built into the prices it charges, so that can offset the shipping. A retailer who is trying to compete on price (like QVC) is watching every penny, so they have to recover the shipping costs somehow.

QVC just changed their methods to get people to return less, and then those who return items will now have to cover that expense rather than spreading it among the entire customer base. Someone like me who rarely returns will make out since my shipping costs (now generally $3 or $5) are lower.

In some of the examples above, I would argue it was defective merchandise so QVC should absorb the original shipping costs. I would call irregular sizing (one item of same labeled size is different), not living up to sales hype, etc... as defective -- I would call QVC customer service and take it up with them and get the shipping costs reimbursed.

Re: The New Shippong Policy

milly1 — Sat, 21 Feb 2015 02:04:36 GMT

I won't be ordering any shoes in the future. Too iffy whether they will fit. I don't return much but I will be thinking twice before ordering any clothing. I haven't ordered much since the 1st of the year. I probably order more home goods anyway. And it's rare I return anything unless it's defective in this area.

Re: The New Shippong Policy

Plaid Pants — Sat, 21 Feb 2015 02:24:53 GMT

I wonder how many people flat out LIE on the return label, by saying the item is "defective", when in truth, it isn't, just because they don't want to have to pay the original shipping?

Re: The New Shippong Policy

milly1 — Sat, 21 Feb 2015 02:27:46 GMT

There will be more defective merchandise than QVC faced in the past. Maybe the new letter will read ""you have too many defective returns"".

Re: The New Shippong Policy

Plaid Pants — Sat, 21 Feb 2015 04:29:53 GMT

On 2/20/2015 milly said: There will be more defective merchandise than QVC faced in the past. Maybe the new letter will read "you have too many defective returns".

That's what I'm trying to get at.

They will have more packages returned as "defective", when, in fact, the item isn't defective.

And the ONLY reason the person marked it as "defective", was because they wanted their original shipping back.

In other words, the customer LIES, on the form.

I wonder how often that happens?

Re: The New Shippong Policy

divine — Sat, 21 Feb 2015 04:52:19 GMT

On 2/20/2015 Deb1010again said:
The bottom line is shipping is a cost to the business that needs to be recovered somehow. A higher end retailer has increased margins built into the prices it charges, so that can offset the shipping. A retailer who is trying to compete on price (like QVC) is watching every penny, so they have to recover the shipping costs somehow.

QVC just changed their methods to get people to return less, and then those who return items will now have to cover that expense rather than spreading it among the entire customer base. Someone like me who rarely returns will make out since my shipping costs (now generally $3 or $5) are lower.

In some of the examples above, I would argue it was defective merchandise so QVC should absorb the original shipping costs. I would call irregular sizing (one item of same labeled size is different), not living up to sales hype, etc... as defective -- I would call QVC customer service and take it up with them and get the shipping costs reimbursed.

The problem is that the Q has also raised their prices on many, many items. I had to return 2 tops that didn't fit. Now the shipping is $3, but they have raised the price by $3, and now I don't get my original shipping back. I don't think this is such a great deal. So I'm not reordering these tops.

I rarely need to return an item unless it's because of inconsistent sizing. I doubt they will consider that as defective.

Re: The New Shippong Policy

sylviahomeatlast — Sat, 21 Feb 2015 06:18:58 GMT

I HAVE to say this because every time I see this as I scroll down: shipping, not shippong sorry, I realize it's a typo.