topic Re: QVC=bad and cheating business-Watch out! in Community Chat

QVC=bad and cheating business-Watch out!

maggie a — Tue, 17 Feb 2015 06:07:19 GMT

I have been emailing with customer service many times today as they shipped 2 items that had been canceled. They will not refund my money until the products are returned. That normally makes sense, but QVC sent me an email confirming the cancellations on Feb. 12. On Feb. 15, I received an email from QVC that they had shipped those items and charged my account. It was their mistake and they should refund the money. However, they will not until they receive the products back. I told them that I would return the items when I got them. In my state, when a business sends unsolicited items, you don't have to pay for them. I would have sent them back. I am contacting Better Business Bureau and the state's attorney generals office tomorrow. It is the principle of the issue that makes me angry and I will follow through with it and log my complaints.

I feel that it was their mistake and they took my money and that it is illegal and immoral for them to take my money after their email told me that the items were canceled. They did not seem to care and apologized for my inconvenience. It is more than that. I am not happy and have been a good customer and will not be anymore.

***Commenting Is Closed For This Discussion***

Re: QVC=bad and cheating business-Watch out!

SnowPink — Tue, 17 Feb 2015 06:16:07 GMT

You just want free stuff. Send the items back like you're supposed to.

Re: QVC=bad and cheating business-Watch out!

september — Tue, 17 Feb 2015 06:19:32 GMT

Did you call? I realize a lot of simple problems can be solved via email, but in a case like this, I'd call.

Re: QVC=bad and cheating business-Watch out!

Plaid Pants — Tue, 17 Feb 2015 06:20:44 GMT

The solution is really, really simple.

Return merchandise.

Refund credited.

See?

I told you that it was really, really simple.

Nothing to blow a gasket over.

Re: QVC=bad and cheating business-Watch out!

Marmalade_1 — Tue, 17 Feb 2015 06:21:15 GMT

You cannot get a refund until you return the items in question. What part of that do you not understand?

Re: QVC=bad and cheating business-Watch out!

chrystaltree — Tue, 17 Feb 2015 06:24:53 GMT

Oh, for heavens sake! Return the items and get your refund! Or keep it. But you can't have both. Shame on you!

Re: QVC=bad and cheating business-Watch out!

september — Tue, 17 Feb 2015 06:25:48 GMT

It sounds like they did send her items that were confirmed as being canceled. I think that was their mistake. I would at least ask for an immediate credit, once the items were scanned at the post office/UPS...as being returned.

Re: QVC=bad and cheating business-Watch out!

foundinlv — Tue, 17 Feb 2015 06:27:07 GMT

If it's too far along in the shipping process your item will ship regardless of what your computer screen said. Technically, it should not have allowed you to cancel but it did and it happened to me although a long, long time ago; one would think they'd have that feature fine tuned by now. After an item is pulled from inventory, placed into a box or bag with a label printed and attached....what do you expect them to do? Eat the cost of that?

Re: QVC=bad and cheating business-Watch out!

foundinlv — Tue, 17 Feb 2015 06:30:33 GMT

And there is the chance that you may in fact like the item and decide to keep it.

Re: QVC=bad and cheating business-Watch out!

Buck-i-Nana — Tue, 17 Feb 2015 06:35:10 GMT

I don't know what you bought and then cancelled, but if it was a product that is sent direct from the vendor (like a computer) it is not a guarantee that the cancellation will stop the shipment and the cancellation notice actually says that. I know, because it happened to me.

Call customer service and tell them you expect the return shipping charges to be waived. It will cost you nothing.

Re: QVC=bad and cheating business-Watch out!

mousiegirl — Tue, 17 Feb 2015 06:37:56 GMT

Since you received a confirmation of cancellation, you are in the right, save that email. I have never received an item after I cancelled, but have tried to cancel an item and was told it was too late, ten minutes after I ordered, and to say I was annoyed it an understatement. Be certain that you receive your original mailing cost, as today is the last day that one can receive it. From now on, no original mailing cost is refundable unless an item is defective, or QVC made an error, and I would say that the latter is the case in point.

Re: QVC=bad and cheating business-Watch out!

javala — Tue, 17 Feb 2015 06:38:29 GMT

Don't you think this is over the top mistakes happen if what you say is true, no disrespect but you do seem heavy handed.

It will all get taken care of QVC is a good and honest company I have been shopping with them since the 1996 or 97 any way for a long time and they have always treated me fairly even when they did not have too. I am sure many others feel the same way.

I hope for all reasonable minds will fine a win, win for all...

In situations like this when it is their fault in some way they have always given some kind of a gift fund to apply to your next order, if it was deem their fault.

Re: QVC=bad and cheating business-Watch out!

wildcat fan — Tue, 17 Feb 2015 06:39:04 GMT

Did you use a credit card? If so, you could probably get this sorted out by the time you have to pay your bill. If I were you, though, I'd make sure QVC paid the shipping, and I'd ask for some compensation for being inconvenienced. They sent you a cancellation notification, so that shows they have some responsibility on their end. If it were to late to cancel, they should've let you know.

Re: QVC=bad and cheating business-Watch out!

Buck-i-Nana — Tue, 17 Feb 2015 06:39:50 GMT

On 2/16/2015 mousiegirl said:
Since you received a confirmation of cancellation, you are in the right, save that email. I have never received an item after I cancelled, but have tried to cancel an item and was told it was too late, ten minutes after I ordered, and to say I was annoyed it an understatement. Be certain that you receive your original mailing cost, as today is the last day that one can receive it. From now on, no original mailing cost is refundable unless an item is defective, or QVC made an error, and I would say that the latter is the case in point.

I'd read that e-mail very closely, as I posted above, the cancellation notice has language that advises that there is still a possibility that the item will ship despite their best efforts to stop it. It advises to contact CS for instructions on returning the item.

Re: QVC=bad and cheating business-Watch out!

birkin baby — Tue, 17 Feb 2015 06:42:43 GMT

For the time it took you to get mad and write this post,you could have just slapped on return labels and had the mail carrier pick up the packages. Mistakes happen. Just return the items. Get your refund. Then if you are still so mad,shop elsewhere.

Re: QVC=bad and cheating business-Watch out!

Tinkrbl44 — Tue, 17 Feb 2015 06:47:50 GMT

Illegal and immoral .... um, probably not ....

Re: QVC=bad and cheating business-Watch out!

maggie a — Tue, 17 Feb 2015 07:10:23 GMT

I canceled the items and got the confirmation of the canceled items. I don't want it and if you read my post, you would see that I will send the items back. The trick is that they have your money for weeks as they dink around on the slow returns. They should refund it now as I was told that it was canceled. I had other plans for my money.

I should call and maybe I will do that tomorrow.

Re: QVC=bad and cheating business-Watch out!

maggie a — Tue, 17 Feb 2015 07:13:24 GMT

I have not received the items yet. My cancelation was on Feb. 12 and they shipped it yesterday so I have not received package yet.

Re: QVC=bad and cheating business-Watch out!

sophiamarie — Tue, 17 Feb 2015 07:20:49 GMT

Their e-mails are probably electronic and they just insert your name. Of course they won't refund your money until they get their merchandise back.

Re: QVC=bad and cheating business-Watch out!

sylviahomeatlast — Tue, 17 Feb 2015 07:22:49 GMT

A few weeks ago I received a notice that an auto delivery (that I had cancelled long ago) was being shipped. I contacted whomever and received two emails from a vice president apologizing for the error and a customer rep. Good job.