topic Re: Frustrated With Order Processing Time in Community Chat

Frustrated With Order Processing Time

McGraw Fan — Wed, 11 Feb 2015 00:32:14 GMT

What on earth takes QVC 3 days to ship an order? I live on the West Coast so my shipping time almost always takes the full 10 days but by the time QVC ships the order, I am almost two weeks from time something is ordered until I receive. It is so frustrating! The only reason I order from them anymore is when they have something that I can't find anywhere else. Shipping time does not bother me but the amount of time it takes them to ship something out is ridiculous. Maybe they need to hire more people?

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 00:39:17 GMT

ITA!!!!!

I've ordered several things from the Q recently, including a couple of Valentine gifts for my daughter.

NOTHING was shipped out for days and nothing was tracked. Days and days later, checking "Tracking," the only message is Billing Received.

I've always done UPS Blue when I wanted something on time, and now I find myself doing that more and more often.

My girl just got a promotion/raise and I ordered a nice large work tote for her as a gift, Blue of course. That was days ago. No tracking yet.

Their shabby shipping process really angers me

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 00:39:52 GMT

ps I am also on the West Coast.

Re: Frustrated With Order Processing Time

Plaid Pants — Wed, 11 Feb 2015 00:48:03 GMT

And if they shipped things out 10 minutes after completing the order, people would be screaming that it was too fast, that they couldn't change/cancel their order.

QVC just can't win.

They are darned if they do, and darned if they don't.

I would never order anything from QVC that I needed to have in my hot little hands by tomorrow.

That's what local shopping is for.

Re: Frustrated With Order Processing Time

McGraw Fan — Wed, 11 Feb 2015 00:54:45 GMT

On 2/10/2015 Plaid Pants said:
And if they shipped things out 10 minutes after completing the order, people would be screaming that it was too fast, that they couldn't change/cancel their order.

QVC just can't win.

They are darned if they do, and darned if they don't.

I would never order anything from QVC that I needed to have in my hot little hands by tomorrow.

That's what local shopping is for.

Did I say that I was requesting shipping in 10 minutes? There is quite a difference between 10 minutes and three days. How about 24 hours? You obviously have a challenges with reading what is posted. I did not say I needed to have it in my hands tomorrow....if that was the case, I would not have ordered from QVC. I simply stated that their processing time of 3 days is too long. Where you get that I expect 10 minutes is beyond me.

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 00:57:08 GMT

On 2/10/2015 Plaid Pants said:
And if they shipped things out 10 minutes after completing the order, people would be screaming that it was too fast, that they couldn't change/cancel their order.

QVC just can't win.

They are darned if they do, and darned if they don't.

I would never order anything from QVC that I needed to have in my hot little hands by tomorrow.

That's what local shopping is for.

Nope, don't agree with you.

Amazon ships out almost right away, and I suspect they ship a lot more than QVC does. I get my orders from Amazon in two days.

There's no excuse for Q shipping to take two weeks. This is 2015, unfortunately, QVC hasn't noticed and hasn't bothered to partner with UPS for better service.

Re: Frustrated With Order Processing Time

Plaid Pants — Wed, 11 Feb 2015 00:57:20 GMT

It's no big deal for me if an order takes three days before shipping.

I'm patient.

I can wait.

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 00:59:00 GMT

On 2/10/2015 Mgraw Fan said:
On 2/10/2015 Plaid Pants said:
And if they shipped things out 10 minutes after completing the order, people would be screaming that it was too fast, that they couldn't change/cancel their order.

QVC just can't win.

They are darned if they do, and darned if they don't.

I would never order anything from QVC that I needed to have in my hot little hands by tomorrow.

That's what local shopping is for.

Did I say that I was requesting shipping in 10 minutes? There is quite a difference between 10 minutes and three days. How about 24 hours? You obviously have a challenges with reading what is posted. I did not say I needed to have it in my hands tomorrow....if that was the case, I would not have ordered from QVC. I simply stated that their processing time of 3 days is too long. Where you get that I expect 10 minutes is beyond me.

I've had many incidents of processing being 6 days.

ps I hate it when people twist what's said. No, you did not say 10 minutes

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 01:01:17 GMT

On 2/10/2015 Plaid Pants said:
It's no big deal for me if an order takes three days before shipping.

I'm patient.

I can wait.

Some of us give out numerous gifts. Celebrations aren't something we can always sit back and hope makes it to us by way of Pony Express time.

Re: Frustrated With Order Processing Time

chickenbutt — Wed, 11 Feb 2015 01:02:56 GMT

Unfortunately, it's just the way it is with QVC orders, except for perishable food.

I always evaluate, before making an order, if I can get it somewhere faster, or if I don't need it that quickly, etc. If I'm not in a hurry and nobody else has the item for a comparable price, I go ahead. If it's somewhere else, like Amazon, for a comparable price (usually less), I go ahead and get it there. I also know I'll get it much quicker (1 to 2 days max) and I get 3points per dollar spent there on my Amazon card.

So, the moral of the story is - just figure out which is the best choice and just know what the terms are.

Also know that once they say the order has shipped it's usually another 3-5 days (except for perishable food items) before it ACTUALLY ships, so you can tack that on. But I seldom have gotten an order that took longer than the ETA originally given.

I'm west coast adjacent so it can be frustrating when most of the categories from which I order come from their Sacramento area warehouse. This is one day from me, with UPS Ground. But I know that QVC takes 3-5 days for processing and another 3-5 days before it actually ships from the time they say it shipped. So it will take 7-9 days to get here from just 120 miles down the freeway.

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 01:05:18 GMT

On 2/10/2015 chickenbutt said:
Unfortunately, it's just the way it is with QVC orders, except for perishable food.

I always evaluate, before making an order, if I can get it somewhere faster, or if I don't need it that quickly, etc. If I'm not in a hurry and nobody else has the item for a comparable price, I go ahead. If it's somewhere else, like Amazon, for a comparable price (usually less), I go ahead and get it there. I also know I'll get it much quicker (1 to 2 days max) and I get 3points per dollar spent there on my Amazon card.

So, the moral of the story is - just figure out which is the best choice and just know what the terms are.

Also know that once they say the order has shipped it's usually another 3-5 days (except for perishable food items) before it ACTUALLY ships, so you can tack that on. But I seldom have gotten an order that took longer than the ETA originally given.

I'm west coast adjacent so it can be frustrating when most of the categories from which I order come from their Sacramento area warehouse. This is one day from me, with UPS Ground. But I know that QVC takes 3-5 days for processing and another 3-5 days before it actually ships from the time they say it shipped. So it will take 7-9 days to get here from just 120 miles down the freeway.

7-9 days? You're lucky, CB, 10 to 14 is standard where I am.

And hello to you

Re: Frustrated With Order Processing Time

brii — Wed, 11 Feb 2015 01:09:27 GMT

I find it depends where it's shipping from.

I'm really lucky, I guess. I get my things on average about 3-4 days from the time I place my order. I have no idea why.

I did order one item from HSN in December. It took 6 days to process. I called to complain and they refunded my shipping.

Re: Frustrated With Order Processing Time

chickenbutt — Wed, 11 Feb 2015 01:12:24 GMT

Hey Noel! Well, it's usually 7-9 days IF the item I ordered comes from Sacto. If it comes from across the country it will be longer. Lock & Lock, and some of other kitchen small stuff, usually comes from Sacto. I don't order much from QVC anymore. I get my money's worth from Amazon Prime!

Hope this finds you well!

Re: Frustrated With Order Processing Time

NoelSeven — Wed, 11 Feb 2015 01:14:09 GMT

On 2/10/2015 chickenbutt said:
Hey Noel! Well, it's usually 7-9 days IF the item I ordered comes from Sacto. If it comes from across the country it will be longer. Lock & Lock, and some of other kitchen small stuff, usually comes from Sacto. I don't order much from QVC anymore. I get my money's worth from Amazon Prime!

Hope this finds you well!

I'm good! I hope you are, also

Re: Frustrated With Order Processing Time

hckynut — Wed, 11 Feb 2015 01:19:16 GMT

Years ago I ordered 2-day air! After 4 days and no order I called CS. Was told it was ""2-day delivery AFTER it leaves the warehouse""? Huh! Got my extra shipping fee refunded and have not ordered that way here since. Overnight Air to me means the next day at my door and 2-Air means ""at my door my door in 2 days"". Not from Amazon that's for sure.

Re: Frustrated With Order Processing Time

Marp2 — Wed, 11 Feb 2015 01:23:56 GMT

I think Q's processing and shipping is very hit or miss. I placed on order on the 8th and it is scheduled for delivery on the 12th according to UPS.

Now that may sound fast but it is coming from Doraville, Ga., approximately 117 miles from the destination address.

Re: Frustrated With Order Processing Time

Plaid Pants — Wed, 11 Feb 2015 01:42:46 GMT

On 2/10/2015 NoelSeven said:
On 2/10/2015 Plaid Pants said:
It's no big deal for me if an order takes three days before shipping.

I'm patient.

I can wait.

Some of us give out numerous gifts. Celebrations aren't something we can always sit back and hope makes it to us by way of Pony Express time.

If one needs a gift that urgently, shop locally.

Then there is no need to fret over it will get there in time.

Easy-peasy, lemon squeezy.

Re: Frustrated With Order Processing Time

millieshops — Wed, 11 Feb 2015 02:17:15 GMT

No question there are faster shippers. I'm rarely in a hurry so the 5 to 6 days total time which is usual for me is okay.

I wonder if Amazon is hitting some sort of wall. They did raise Prime 20% and for small buyers who don't want the streaming, it's already expensive. It's really inexpensive if you order often. I know that. In addition to that big increase, I've been asked on each of my last 2 orders if I'd be willing to accept slower delivery if they gave me a dollar - TOWARD ANOTHER PURCHASE!!! That's not a big deal, Mr. Bezos. You're asking me to spend more money so you can save. One dollar and only toward what they want me to buy! Really? I can't use my dollar for what I really want? Now I think Amazon thinks I'm stupid.

Re: Frustrated With Order Processing Time

JustJazzmom — Wed, 11 Feb 2015 02:27:45 GMT

Don't get me started on how long it takes to process returns that have been delivered to their warehouses and shown as such.

Re: Frustrated With Order Processing Time

foundinlv — Wed, 11 Feb 2015 02:30:48 GMT

On 2/10/2015 hckynut said: Years ago I ordered 2-day air! After 4 days and no order I called CS. Was told it was ""2-day delivery AFTER it leaves the warehouse""? Huh! Got my extra shipping fee refunded and have not ordered that way here since. Overnight Air to me means the next day at my door and 2-Air means ""at my door my door in 2 days"". Not from Amazon that's for sure.

They pulled that nonsense with me too They are just so freaking clueless.