topic Re: Amazon CS vs QVC CS in Community Chat

Amazon CS vs QVC CS

qvcaddition — Fri, 16 Jan 2015 20:38:26 GMT

I know this has been discussed before, but I am so impressed with Amazon CS and disappointed with the current QVC CS. Been with the q over 20 years and their CS was great at one time.

Yesterday a pkg I returned on the ninth of Jan. to the P.O. did not show up as being scanned. It was a huge package and I used the Q return label. So huge, my son had to put IT in his truck and carry it in for me. When I called CS at the Q twice, they could not tell me where it was or why it did not scan. One CS was so disinterested. One gave me a tracking number for the P.O., and I call them and the postmistress said, our numbers do not start with a 7.

Now, Amazon on the other hand got an e mail from me at 1:20 in the morning sent from my Kindle fire HD. I couldn't sleep and was searching prime movies being a prime member. I come across Justified season five on Prime. The week before I used my gift card to watch and paid 1.99 for ea. episode. I explained this to them by e mail. Within and less than a half hour, I received an e mail, and they had credited my gift card the episodes I watched and had paid for.

The Q CS cannot do anything like this and if they do, it takes at least 10 days. My full credit was on my gift card the next day. I wish the Q would give their CS some power, besides saying, 'I'M SORRY.

Re: Amazon CS vs QVC CS

mousiegirl — Fri, 16 Jan 2015 21:02:50 GMT

Amazon for speed, cooperation, no questions asked, crediting a refund before the item is returned, etc., etc., etc.

I called Q customer service the other day to request that a refund, which was supposed to go on my credit card, but was put on my membership account, be put on my card, and the woman I spoke to told me that couldn't be done, and was not very polite. I called again yesterday, and another woman was very polite and immediately put the refund on my card. Usually, the customer service people are very nice and cooperative, but it is inconsistent, as I have spoken to quite a few through the years that have not been.

Re: Amazon CS vs QVC CS

MomOf4 — Fri, 16 Jan 2015 21:09:19 GMT

QVC doesn't even begin to compare with Amazon when it comes to Price, Customer Service, Returns etc.

Amazon is the best company in every category, hands down!!!

Re: Amazon CS vs QVC CS

Buck-i-Nana — Fri, 16 Jan 2015 21:43:28 GMT

I agree mousiegirl that the Q's cs folks are not consistent, and that is very unfortunate.

In this situation though, I believe the OP should be upset with her post office, not the Q. If the post office did not properly scan the item, or the post office system did not update in their system, QVC can do nothing about it!

Re: Amazon CS vs QVC CS

lovescats — Fri, 16 Jan 2015 21:48:24 GMT

I always get good customer service from amazon but I think it is a little bit better when you are a prime member. If you go on amazon's Facebook page they do have complaints. I don't think qvc could afford to lose as much money as amazon does. I haven't purchased anything from in over 4 years but I thought their process was to allow 3 weeks for returns. I always got good customer service from qvc too.

Re: Amazon CS vs QVC CS

qvcaddition — Fri, 16 Jan 2015 23:57:05 GMT

The Q should have some kind of number tracking it, but they do insure it. When I had a big item I was returning on HSN, they said, I could use UPS to pick up, the Q said no. The Q use to be very good, I have been with them from almost the start, so I know how much they have changed.

Re: Amazon CS vs QVC CS

sidsmom — Sat, 17 Jan 2015 00:01:29 GMT

So you like 'Justified'?! Ditto.

Re: Amazon CS vs QVC CS

millieshops — Sat, 17 Jan 2015 00:13:39 GMT

Amazon is faster - hands down.

I assume Amazon should be faster - that's their claim to fame and they are about twice QVC's size.

All that being true, I still have never had less than excellent CS from QVC and more than 98% of the time, speed has not been a concern for me. I use the companies for radically different kinds of purchases. If I'm having Kindle trouble, I want immediate service, but if I;m occasionally returning something, all I care is that the return hits my credit card account before I have to pay for the item. So far, that's been true for me. (I never use debit on line, on the phone, etc. - that's what every financial guru tells me is the safer way no matter what company I'm buying from. No debit.)

Re: Amazon CS vs QVC CS

mousiegirl — Sat, 17 Jan 2015 00:19:34 GMT

On 1/16/2015 qvcaddition said:
The Q should have some kind of number tracking it, but they do insure it. When I had a big item I was returning on HSN, they said, I could use UPS to pick up, the Q said no. The Q use to be very good, I have been with them from almost the start, so I know how much they have changed.

UPS or USPS will pick up return packages if you request it though customer service.

Re: Amazon CS vs QVC CS

Mominohio — Sat, 17 Jan 2015 00:22:49 GMT

I'm not a big fan of Amazon. I have received wrong orders, had orders never show, and to get refunds, had to call several times, and had to wait two months.

I still order from them, but not a lot, as I'm always afraid there will be a problem

Q, on the other hand, has it's problems, but I never have to fight about a return or a refund. Very fast, no questions asked.

Re: Amazon CS vs QVC CS

banjo — Sat, 17 Jan 2015 00:47:39 GMT

I've never had a problem with QVC customer service. They have always been helpful, friendly and have taken care of the problem quickly. I don't shop Amazon so I have no insight to their business practices.

Re: Amazon CS vs QVC CS

croemer — Sat, 17 Jan 2015 00:56:13 GMT

On 1/16/2015 banjo said:
I've never had a problem with QVC customer service. They have always been helpful, friendly and have taken care of the problem quickly. I don't shop Amazon so I have no insight to their business practices.

I have never had a problem with QVC customer service...I have found them always polite and helpful.

I do shop Amazon...more then any other site and find them excellent to deal with. Yes they are quicker to handle a problem then any site I shop at.

Re: Amazon CS vs QVC CS

hsawaknow — Sat, 17 Jan 2015 01:10:31 GMT

Amazon seems to be quicker and cheaper then QVC on some of the same products and offer free shipping. I have always had a positive experince with their c/s. Before I buy from the Q I always check Amazon first.

Re: Amazon CS vs QVC CS

Allegheny — Sat, 17 Jan 2015 01:44:05 GMT

I've shopped Amazon, but never had to return anything. I did order a book one time that seemed to take forever to ship (like 3 weeks). It wasn't with Amazon prime but they interacted with the vendor on my behalf.

I haven't had any issues returning items to the Q, but sometime it takes for ever when you use their labels, I think because they use parcel service which can be be extremely slow. I am tracking one now which was given to my mail carrier on 1/6. It is still in transit 10 days later and was last updated yesterday. (I live only about 5 hours away.)

You need to call your postmistress back and tell her to listen to you. You are not giving her a USPS tracking number, you are giving her the Q's tracking number and it should have been scanned in. I am not sure exactly how it works but Q has a parcel return service with USPS either of them should be able to track if it was scanned.

Re: Amazon CS vs QVC CS

GCR18 — Sat, 17 Jan 2015 02:02:22 GMT

I had to contact both companies this week. Both were helpful and resolved the issue.

Re: Amazon CS vs QVC CS

Lucibee — Sat, 17 Jan 2015 03:26:56 GMT

I've had good service from both.

Re: Amazon CS vs QVC CS

chrystaltree — Sat, 17 Jan 2015 04:04:46 GMT

You can't compare them, two totally different problems. However, I have had great cs from both Amazon and QVC. I do 90% of my shopping with those two.

Re: Amazon CS vs QVC CS

Lindsays Grandma — Sat, 17 Jan 2015 08:07:45 GMT

The only thing I ever ordered from Amazon was a book. Since I am in the process of looking to buy some expensive kitchen items my friend told me to absolutely check out Amazon. He said the shipping is fast and their customer service is the best.

Re: Amazon CS vs QVC CS

OnlyShopsOnline — Sat, 17 Jan 2015 10:07:55 GMT

As far as customer service, I've really never had much of a problem with either QVC or Amazon. In fact, I've had one or two issues with Amazon where I had to call their Customer Service department several times, until I got an agent to satisfy my problem.

Re: Amazon CS vs QVC CS

Pook — Sat, 17 Jan 2015 13:24:28 GMT

I've had really great service from QVC CS as well as Amazon. Amazon is quicker to fix things but in my experience Amazon messes up way more. I've had several packages go to an address that I had used one time to send a present to and deleted immediately after but for some reason my packages were sent there 2 years later after the people I sent something to had moved. I also had several clothing items in the last 2 years sent in the wrong size and prime shipping was not the 2 day promised on some others.