topic Re: ShopHQ....Returns in Community Chat

ShopHQ....Returns

circles — Thu, 08 Jan 2015 01:31:28 GMT

I had two items to send back to ShopHQ....gave them to the postal person yesterday...1/6/15......today....1/7/15....I received an e-mail that my packages were in transit and they will let me know when they arrive along with a link to check it myself....

There was a package going back to HSN and one to QVC.....and I received no notification from either of them....

I was impressed with ShopHQ.....just wanted to let you all know....

Re: ShopHQ....Returns

Kachina624 — Thu, 08 Jan 2015 01:46:21 GMT

They are very fast processing returns and issuing credits.

Re: ShopHQ....Returns

adelle38 — Thu, 08 Jan 2015 01:49:10 GMT

Of course, Shophq doesn't refund your original shipping.

Re: ShopHQ....Returns

Buck-i-Nana — Thu, 08 Jan 2015 01:52:23 GMT

Have you set up the notifications? I get notified from all three within 24 hours of an item being scanned when I use their easy returns labels.

Re: ShopHQ....Returns

anisa — Thu, 08 Jan 2015 03:22:52 GMT

I mailed a return to QVC on Dec. 29th. It didn't go out until the 30th. On Jan. 5th QVC emailed me the return had been processed and refund was sent.

Re: ShopHQ....Returns

circles — Thu, 08 Jan 2015 05:04:47 GMT

I am set up for all three to let me know...but I have never received notification so quickly...I mean it was less then 24 hours....

I know Shop doesn't return the postage...that stinks...but what I sent back was free shipping so its not an issue this time...

Re: ShopHQ....Returns

Mominohio — Thu, 08 Jan 2015 06:17:52 GMT

On 1/7/2015 adelle38 said:
Of course, Shophq doesn't refund your original shipping.

This is good to know with any company, and if the shipping is low enough, it doesn't bother me so much. Q, though, with their crazy high shipping would have me not ordering most of the time if I thought that I was going to be stuck with the shipping both ways when an item didn't meet my needs/standards.

Re: ShopHQ....Returns

Lipstickdiva — Thu, 08 Jan 2015 18:22:38 GMT

I sent something back to ShopHQ last Monday, 12/29 using their return label. I never received anything to say it was in transit. I just rec'd an e-mail this morning saying they rec'd my return and a refund would be issued.

I always receive notifications from HSN if I use their label.

On the same day, I also sent something defective back to JTV using their return label. As of this past Tuesday, it still wasn't showing as a return on their system. I found out that it sat for 3 days before it even went in transit back to them. It is now showing as a return so it will be interesting to see how much longer before they issue the refund.